Top Careers - Jobs Site in Gulf Emirates - Latest Jobs in Dubai UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait & GCC. Free Jobs Posting Site in Dubai & the Middle East Gulf.

jobs in UAE Dubai Abu Dhabi Sharjah Ajman

UAE JOBS

Jobs in Saudi Arabia

Saudi Jobs

jobs in kuwait

Kuwait Jobs

jobs in oman

Oman Jobs

jobs in Qatar

Qatar Jobs

jobs in bahrain

Bahrain Jobs

Dubai Jobs

Abudhabi Jobs

Sharjah Jobs

RAK Jobs

UAQ Jobs

Fujairah Jobs

Riyadh Jobs

Dammam Jobs

Jobs for Indians

Jobs for Pakistanis

Jobs for Philippines

Jobs for other Nationalities

Attention Employers! We are one of the best FREE job posting sites in UAE and GCC Emirates. Sign-up and start with 10 Free Job Posting now


Guest Relations Manager Job Vacancy in UAE Dubai

Posted date [2024-06-11]   (ID: 30778)
| Share
Gulf and UAE company jobs
As the #1 leader in hospitality worldwide, Marriott International has 8,300+ hotel properties and 30+ leading hotel brands. We’re in 138 countries and territories, and we’re still growing. The next step in your career could lead to your greatest adventure. Exciting opportunities await you! Visit marriott.com/careers to apply.

Serve as the Property Manager on Duty, overseeing all property operations and ensuring the highest levels of hospitality and service. Represent property management in resolving guest-related situations, manage guest interactions in the lobby, and track service issues.

Candidate Profile
Education and Experience:

High school diploma or GED; 2 years of experience in guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Leading Guest Services Teams:

Utilize interpersonal and communication skills to lead and influence others.
Encourage mutual trust and respect among team members.
Serve as a role model demonstrating appropriate behaviors.
Supervise and manage employees, understanding all positions well enough to perform duties in their absence.
Recognize and celebrate team member contributions publicly.
Establish and maintain collaborative relationships within the team.
Maintaining Guest Services and Front Desk Goals:

Develop and prioritize goals and plans.
Handle complaints and resolve disputes effectively.
Maintain strong working relationships with all departments.
Intervene in guest/employee situations to maintain property integrity and satisfaction.
Ensure regular communication with employees about business objectives and expectations.
Comprehend budgets, operating statements, and payroll progress reports for financial management assistance.
Ensuring Exceptional Customer Service:

Provide exceptional services for customer satisfaction and retention.
Improve service by understanding guest needs and providing guidance and feedback.
Manage daily operations, ensuring quality and standards.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service.
Observe and provide feedback on service behaviors.
Participate in developing corrective action plans to improve guest satisfaction.
Implementing Projects and Policies:

Implement customer recognition/service programs.
Administer property policies fairly and consistently.
Manage payroll administration.
Conducting Human Resource Activities:

Identify and address the developmental needs of others through coaching and mentoring.
Provide guidance and direction, setting performance standards and monitoring performance.
Participate in employee discipline procedures.
Use on-the-job training tools for employees.
Solicit employee feedback and address concerns through an “open door” policy.
Conduct and supervise ongoing training initiatives.
Participate in employee performance appraisals and provide necessary feedback.
Additional Responsibilities
Provide information to supervisors, co-workers, and subordinates via phone, email, or in person.
Analyze information and evaluate results to choose the best solutions.
Maintain high visibility in public areas during peak times.
Implement emergency plans as needed.
Perform Front Desk duties during high-demand times.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We do not discriminate on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we empower guests to enhance their well-being while traveling. We seek passionate and engaged associates to bring our unique programming to life. If you are active, optimistic, and adventurous, join our global team and become the best version of yourself.
Post Details
Job Title Guest Relations Manager
Description Serve as the Property Manager on Duty, overseeing all property operations and ensuring the highest levels of hospitality and service. Represent property management in resolving guest-related situations, manage guest interactions in the lobby, and track service issues.

Candidate Profile
Education and Experience:

High school diploma or GED; 2 years of experience in guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Leading Guest Services Teams:

Utilize interpersonal and communication skills to lead and influence others.
Encourage mutual trust and respect among team members.
Serve as a role model demonstrating appropriate behaviors.
Supervise and manage employees, understanding all positions well enough to perform duties in their absence.
Recognize and celebrate team member contributions publicly.
Establish and maintain collaborative relationships within the team.
Maintaining Guest Services and Front Desk Goals:

Develop and prioritize goals and plans.
Handle complaints and resolve disputes effectively.
Maintain strong working relationships with all departments.
Intervene in guest/employee situations to maintain property integrity and satisfaction.
Ensure regular communication with employees about business objectives and expectations.
Comprehend budgets, operating statements, and payroll progress reports for financial management assistance.
Ensuring Exceptional Customer Service:

Provide exceptional services for customer satisfaction and retention.
Improve service by understanding guest needs and providing guidance and feedback.
Manage daily operations, ensuring quality and standards.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service.
Observe and provide feedback on service behaviors.
Participate in developing corrective action plans to improve guest satisfaction.
Implementing Projects and Policies:

Implement customer recognition/service programs.
Administer property policies fairly and consistently.
Manage payroll administration.
Conducting Human Resource Activities:

Identify and address the developmental needs of others through coaching and mentoring.
Provide guidance and direction, setting performance standards and monitoring performance.
Participate in employee discipline procedures.
Use on-the-job training tools for employees.
Solicit employee feedback and address concerns through an “open door” policy.
Conduct and supervise ongoing training initiatives.
Participate in employee performance appraisals and provide necessary feedback.
Additional Responsibilities
Provide information to supervisors, co-workers, and subordinates via phone, email, or in person.
Analyze information and evaluate results to choose the best solutions.
Maintain high visibility in public areas during peak times.
Implement emergency plans as needed.
Perform Front Desk duties during high-demand times.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We do not discriminate on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we empower guests to enhance their well-being while traveling. We seek passionate and engaged associates to bring our unique programming to life. If you are active, optimistic, and adventurous, join our global team and become the best version of yourself.
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Hospitality
Job Function Job Functions -> Guest Services-Concierge
Employers Details
Company Marriott Careers
Contact Person
Designation
Telephone 1111111111111
Email info(at)jobs.marriott.com
| Share




Download Careers in Gulf Emirates Android App
careersingulf Android App google play store