Guest Relations Manager Job Vacancy in UAE Dubai
Posted date [2024-06-11]
(ID: 30778)
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As the #1 leader in hospitality worldwide, Marriott International has 8,300+ hotel properties and 30+ leading hotel brands. We’re in 138 countries and territories, and we’re still growing. The next step in your career could lead to your greatest adventure. Exciting opportunities await you! Visit marriott.com/careers to apply. |
Serve as the Property Manager on Duty, overseeing all property operations and ensuring the highest levels of hospitality and service. Represent property management in resolving guest-related situations, manage guest interactions in the lobby, and track service issues.
Candidate Profile
Education and Experience:
High school diploma or GED; 2 years of experience in guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Leading Guest Services Teams:
Utilize interpersonal and communication skills to lead and influence others.
Encourage mutual trust and respect among team members.
Serve as a role model demonstrating appropriate behaviors.
Supervise and manage employees, understanding all positions well enough to perform duties in their absence.
Recognize and celebrate team member contributions publicly.
Establish and maintain collaborative relationships within the team.
Maintaining Guest Services and Front Desk Goals:
Develop and prioritize goals and plans.
Handle complaints and resolve disputes effectively.
Maintain strong working relationships with all departments.
Intervene in guest/employee situations to maintain property integrity and satisfaction.
Ensure regular communication with employees about business objectives and expectations.
Comprehend budgets, operating statements, and payroll progress reports for financial management assistance.
Ensuring Exceptional Customer Service:
Provide exceptional services for customer satisfaction and retention.
Improve service by understanding guest needs and providing guidance and feedback.
Manage daily operations, ensuring quality and standards.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service.
Observe and provide feedback on service behaviors.
Participate in developing corrective action plans to improve guest satisfaction.
Implementing Projects and Policies:
Implement customer recognition/service programs.
Administer property policies fairly and consistently.
Manage payroll administration.
Conducting Human Resource Activities:
Identify and address the developmental needs of others through coaching and mentoring.
Provide guidance and direction, setting performance standards and monitoring performance.
Participate in employee discipline procedures.
Use on-the-job training tools for employees.
Solicit employee feedback and address concerns through an “open door” policy.
Conduct and supervise ongoing training initiatives.
Participate in employee performance appraisals and provide necessary feedback.
Additional Responsibilities
Provide information to supervisors, co-workers, and subordinates via phone, email, or in person.
Analyze information and evaluate results to choose the best solutions.
Maintain high visibility in public areas during peak times.
Implement emergency plans as needed.
Perform Front Desk duties during high-demand times.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We do not discriminate on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we empower guests to enhance their well-being while traveling. We seek passionate and engaged associates to bring our unique programming to life. If you are active, optimistic, and adventurous, join our global team and become the best version of yourself.
Candidate Profile
Education and Experience:
High school diploma or GED; 2 years of experience in guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Leading Guest Services Teams:
Utilize interpersonal and communication skills to lead and influence others.
Encourage mutual trust and respect among team members.
Serve as a role model demonstrating appropriate behaviors.
Supervise and manage employees, understanding all positions well enough to perform duties in their absence.
Recognize and celebrate team member contributions publicly.
Establish and maintain collaborative relationships within the team.
Maintaining Guest Services and Front Desk Goals:
Develop and prioritize goals and plans.
Handle complaints and resolve disputes effectively.
Maintain strong working relationships with all departments.
Intervene in guest/employee situations to maintain property integrity and satisfaction.
Ensure regular communication with employees about business objectives and expectations.
Comprehend budgets, operating statements, and payroll progress reports for financial management assistance.
Ensuring Exceptional Customer Service:
Provide exceptional services for customer satisfaction and retention.
Improve service by understanding guest needs and providing guidance and feedback.
Manage daily operations, ensuring quality and standards.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service.
Observe and provide feedback on service behaviors.
Participate in developing corrective action plans to improve guest satisfaction.
Implementing Projects and Policies:
Implement customer recognition/service programs.
Administer property policies fairly and consistently.
Manage payroll administration.
Conducting Human Resource Activities:
Identify and address the developmental needs of others through coaching and mentoring.
Provide guidance and direction, setting performance standards and monitoring performance.
Participate in employee discipline procedures.
Use on-the-job training tools for employees.
Solicit employee feedback and address concerns through an “open door” policy.
Conduct and supervise ongoing training initiatives.
Participate in employee performance appraisals and provide necessary feedback.
Additional Responsibilities
Provide information to supervisors, co-workers, and subordinates via phone, email, or in person.
Analyze information and evaluate results to choose the best solutions.
Maintain high visibility in public areas during peak times.
Implement emergency plans as needed.
Perform Front Desk duties during high-demand times.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We do not discriminate on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we empower guests to enhance their well-being while traveling. We seek passionate and engaged associates to bring our unique programming to life. If you are active, optimistic, and adventurous, join our global team and become the best version of yourself.
