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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Guest Relations Officer
Step into a dynamic role as a Guest Relations Officer at Accor in Kuwait, where you will be the key point of contact for guests, ensuring exceptional hospitality and memorable experiences. You will manage guest requests, resolve complaints, and coordinate with multiple departments to maintain the highest level of guest satisfaction. This role requires excellent communication skills, cultural sensitivity, and a passion for delivering outstanding service.
Job Location: Kuwait
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Address all requests, problems, and needs of guests, ensuring high levels of guest satisfaction.
- Listen attentively to guests, handle complaints effectively, and provide customer-oriented solutions.
- Coordinate with the Front Office team to greet check-in guests and follow up during their stay.
- Conduct daily “Guest Contacts” to gauge satisfaction and address complaints or suggestions.
- Record guest feedback in the “Through Our Guests’ Eyes” report and follow up on actions taken.
- Organize special arrangements for guest occasions such as birthdays, anniversaries, or special requests.
- Coordinate with all departments to ensure seamless communication and information flow.
- Manage special orders, including cakes, flowers, babysitter services, and reservations.
- Follow VIP procedures to greet and bid farewell to VIP guests.
- Prepare written communication for events and distribute them to guest rooms.
- Monitor guest satisfaction during activities and events, reporting feedback to management.
- Assist with lost and found items, ensuring prompt return to guests.
- Provide guidance for health-related issues and coordinate medical assistance if required.
- Support hotel sales by promoting charged services and handling guest inquiries.
- Participate in training programs and internal communication meetings to stay updated on hotel services.
Requirements:
Education and Experience:
- Minimum of 2 years of experience in a similar role within the luxury hospitality industry.
- Proficiency in English and Arabic is required; knowledge of Turkish is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- High level of responsibility, reliability, and professionalism.
- Ability to work under pressure in a fast-paced environment while maintaining a positive attitude.
- Familiarity with guest profiles and ability to provide personalized service.
- Proficiency in MS Office applications and Front Office systems (e.g., Opera).
- Experience in training and guiding less experienced team members.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are committed to catering to all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
Step into a dynamic role as a Guest Relations Officer at Accor in Kuwait, where you will be the key point of contact for guests, ensuring exceptional hospitality and memorable experiences. You will manage guest requests, resolve complaints, and coordinate with multiple departments to maintain the highest level of guest satisfaction. This role requires excellent communication skills, cultural sensitivity, and a passion for delivering outstanding service.
Job Location: Kuwait
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Address all requests, problems, and needs of guests, ensuring high levels of guest satisfaction.
- Listen attentively to guests, handle complaints effectively, and provide customer-oriented solutions.
- Coordinate with the Front Office team to greet check-in guests and follow up during their stay.
- Conduct daily “Guest Contacts” to gauge satisfaction and address complaints or suggestions.
- Record guest feedback in the “Through Our Guests’ Eyes” report and follow up on actions taken.
- Organize special arrangements for guest occasions such as birthdays, anniversaries, or special requests.
- Coordinate with all departments to ensure seamless communication and information flow.
- Manage special orders, including cakes, flowers, babysitter services, and reservations.
- Follow VIP procedures to greet and bid farewell to VIP guests.
- Prepare written communication for events and distribute them to guest rooms.
- Monitor guest satisfaction during activities and events, reporting feedback to management.
- Assist with lost and found items, ensuring prompt return to guests.
- Provide guidance for health-related issues and coordinate medical assistance if required.
- Support hotel sales by promoting charged services and handling guest inquiries.
- Participate in training programs and internal communication meetings to stay updated on hotel services.
Requirements:
Education and Experience:
- Minimum of 2 years of experience in a similar role within the luxury hospitality industry.
- Proficiency in English and Arabic is required; knowledge of Turkish is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- High level of responsibility, reliability, and professionalism.
- Ability to work under pressure in a fast-paced environment while maintaining a positive attitude.
- Familiarity with guest profiles and ability to provide personalized service.
- Proficiency in MS Office applications and Front Office systems (e.g., Opera).
- Experience in training and guiding less experienced team members.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are committed to catering to all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
