For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future....

Guest Relations Supervisor - Front Office Operations

Join Accor’s renowned hospitality team in Dubai as a Guest Relations Supervisor and play a pivotal role in delivering outstanding service that exceeds guest expectations. This supervisory role requires a passionate, proactive, and people-focused individual with proven experience in luxury hotel operations.

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 5000-7000 monthly (Market estimated)
Gender: Female preferred
Candidate Nationality: Any
Job Type: Full Time

This role offers an exceptional opportunity to lead and inspire a guest-facing team in one of Dubai’s premier hotel environments while contributing to the property’s reputation for excellence.

Key Responsibilities

* Supervise and support day-to-day operations of the Guest Relations team
* Ensure all team activities adhere to hotel quality and customer satisfaction standards
* Set an example in punctuality, professionalism, grooming, teamwork, and guest engagement
* Manage staff appraisals, training programs, departmental performance, and cross-training initiatives
* Handle guest inquiries and complaints efficiently, maintaining hotel standards and guest satisfaction
* Maintain up-to-date records of training, attendance, appraisals, and guest feedback
* Organize guest cocktails and coordinate VIP arrivals with relevant departments
* Liaise with the General Manager and other departments to provide seamless VIP experiences
* Monitor and respond to guest feedback, complaints, and suggestions in a timely, professional manner
* Step into the Guest Relations Manager role as required

Job Requirements

* Bachelor’s degree in Hotel Management or related field
* 3 to 4 years’ experience in a similar role within a five-star hotel
* Female candidates preferred due to team composition and guest interaction requirements
* Strong guest service and problem-solving skills
* Fluent in English; additional languages are an advantage
* Proficient in Microsoft Office and Opera PMS
* Strong communication, organizational, and leadership abilities
* High level of discretion, tact, and emotional intelligence
* Must be flexible with working hours and able to handle high-pressure situations

What We Offer

* Employee benefit card offering discounted rates at Accor properties globally
* Access to world-class training and career development through Accor Academies
* Cross-property and international mobility opportunities
* Participation in Accor’s sustainability initiatives (Planet 21)
* Inclusive and supportive working environment focused on excellence and innovation

About the Company
Accor is a global hospitality leader with over 5,500 hotels, 10,000 restaurants, and 280,000 team members worldwide. At Accor, every role is an opportunity to shape the future of hospitality. We believe in limitless possibilities and empower our team members to grow, thrive, and make a meaningful difference. Discover your story with us.

Job Title Guest Relations Supervisor - Front Office Operations Job Description Guest Relations Supervisor - Front Office Operations Join Accor’s renowned hospitality team in Dubai as a Guest Relations Supervisor and play a pivotal role in delivering outstanding service that exceeds guest expectations. This supervisory role requires a passionate, proactive, and people-focused individual with proven experience in luxury hotel operations. Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 5000-7000 monthly (Market estimated) Gender: Female preferred Candidate Nationality: Any Job Type: Full Time This role offers an exceptional opportunity to lead and inspire a guest-facing team in one of Dubai’s premier hotel environments while contributing to the property’s reputation for excellence. Key Responsibilities * Supervise and support day-to-day operations of the Guest Relations team * Ensure all team activities adhere to hotel quality and customer satisfaction standards * Set an example in punctuality, professionalism, grooming, teamwork, and guest engagement * Manage staff appraisals, training programs, departmental performance, and cross-training initiatives * Handle guest inquiries and complaints efficiently, maintaining hotel standards and guest satisfaction * Maintain up-to-date records of training, attendance, appraisals, and guest feedback * Organize guest cocktails and coordinate VIP arrivals with relevant departments * Liaise with the General Manager and other departments to provide seamless VIP experiences * Monitor and respond to guest feedback, complaints, and suggestions in a timely, professional manner * Step into the Guest Relations Manager role as required Job Requirements * Bachelor’s degree in Hotel Management or related field * 3 to 4 years’ experience in a similar role within a five-star hotel * Female candidates preferred due to team composition and guest interaction requirements * Strong guest service and problem-solving skills * Fluent in English; additional languages are an advantage * Proficient in Microsoft Office and Opera PMS * Strong communication, organizational, and leadership abilities * High level of discretion, tact, and emotional intelligence * Must be flexible with working hours and able to handle high-pressure situations What We Offer * Employee benefit card offering discounted rates at Accor properties globally * Access to world-class training and career development through Accor Academies * Cross-property and international mobility opportunities * Participation in Accor’s sustainability initiatives (Planet 21) * Inclusive and supportive working environment focused on excellence and innovation About the Company Accor is a global hospitality leader with over 5,500 hotels, 10,000 restaurants, and 280,000 team members worldwide. At Accor, every role is an opportunity to shape the future of hospitality. We believe in limitless possibilities and empower our team members to grow, thrive, and make a meaningful difference. Discover your story with us. Post Details

Job Start Date Salary from 5000.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Hospitality General Employers Details Company Accor Group Contact Person HR Director Designation HR Manager Telephone +33145388600 Email anuj.chaudhryaccor.com