Guest Service Agent – Accor Dubai Job Vacancy in UAE Dubai
Posted date [2025-04-09]
(ID: 34226)
 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Guest Service Agent – Accor Dubai
Accor is hiring a Guest Service Agent in Dubai to deliver outstanding hospitality from check-in to check-out. This front-facing role is ideal for service-oriented individuals who take pride in creating welcoming and seamless guest experiences.
Job Location: Dubai, United Arab Emirates
Job Industry: Hospitality
Job Function: Guest Services and Front Office
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Guest Service Agent Do?
As a Guest Service Agent at Accor Dubai, you will be the face of the hotel, ensuring that each guest’s journey is smooth, personalized, and memorable. From welcoming guests upon arrival to handling inquiries and complaints professionally, you will play a central role in guest satisfaction.
What Are the Key Responsibilities?
- Welcome guests warmly and handle check-ins and check-outs efficiently
- Manage all Front Desk operations including cashiering and foreign exchange
- Maintain a well-balanced cashier float and submit accurate financial reports
- Ensure guest concerns are resolved promptly and with care
- Promote guest loyalty by developing personalized relationships and providing consistent service
- Maintain a clean, organized, and presentable front desk area at all times
- Assist with hotel information, directions, bookings, and general inquiries
- Coordinate with other departments to enhance the guest experience
- Contribute to team targets through upselling and cross-selling of services
What Skills Are Needed for a Guest Service Agent in Dubai?
Education and Experience:
- Bachelor’s degree, diploma, or equivalent certification in hospitality or customer service
- Experience in a similar front office or guest relations role in a hotel setting
- Knowledge of Opera or related property management systems is highly desirable
Skills:
- A service-driven personality with a positive attitude and professional demeanor
- Fluent in English; knowledge of other languages is a plus
- Excellent communication, organizational, and multitasking skills
- Ability to handle high-pressure situations and resolve guest concerns tactfully
- Well-groomed appearance and strong interpersonal skills
- Familiarity with hotel operations and customer service best practices
What Benefits Come with This Position?
- Employee benefit card offering discounted hotel rates worldwide
- Learning and development opportunities through Accor Academies
- Clear path for career growth within Accor properties across the globe
- Participation in corporate social responsibility initiatives like Planet 21
- A supportive, inclusive team culture where your individuality is valued
About the company
We are Accor
Accor is a global leader in hospitality, with over 5,600 hotels and 10,000 restaurants in 110 countries. As a pioneer in responsible hospitality, we offer exceptional career opportunities, personalized support, and a deeply human work culture.
At Accor, hospitality is a work of heart. We empower our people—Heartists®—to grow, create, and lead with passion and care. Whether you\'re just starting out or looking to advance your career, Accor is where life pulses with purpose.
Apply today and begin your journey in a career that truly matters.
Accor is hiring a Guest Service Agent in Dubai to deliver outstanding hospitality from check-in to check-out. This front-facing role is ideal for service-oriented individuals who take pride in creating welcoming and seamless guest experiences.
Job Location: Dubai, United Arab Emirates
Job Industry: Hospitality
Job Function: Guest Services and Front Office
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Guest Service Agent Do?
As a Guest Service Agent at Accor Dubai, you will be the face of the hotel, ensuring that each guest’s journey is smooth, personalized, and memorable. From welcoming guests upon arrival to handling inquiries and complaints professionally, you will play a central role in guest satisfaction.
What Are the Key Responsibilities?
- Welcome guests warmly and handle check-ins and check-outs efficiently
- Manage all Front Desk operations including cashiering and foreign exchange
- Maintain a well-balanced cashier float and submit accurate financial reports
- Ensure guest concerns are resolved promptly and with care
- Promote guest loyalty by developing personalized relationships and providing consistent service
- Maintain a clean, organized, and presentable front desk area at all times
- Assist with hotel information, directions, bookings, and general inquiries
- Coordinate with other departments to enhance the guest experience
- Contribute to team targets through upselling and cross-selling of services
What Skills Are Needed for a Guest Service Agent in Dubai?
Education and Experience:
- Bachelor’s degree, diploma, or equivalent certification in hospitality or customer service
- Experience in a similar front office or guest relations role in a hotel setting
- Knowledge of Opera or related property management systems is highly desirable
Skills:
- A service-driven personality with a positive attitude and professional demeanor
- Fluent in English; knowledge of other languages is a plus
- Excellent communication, organizational, and multitasking skills
- Ability to handle high-pressure situations and resolve guest concerns tactfully
- Well-groomed appearance and strong interpersonal skills
- Familiarity with hotel operations and customer service best practices
What Benefits Come with This Position?
- Employee benefit card offering discounted hotel rates worldwide
- Learning and development opportunities through Accor Academies
- Clear path for career growth within Accor properties across the globe
- Participation in corporate social responsibility initiatives like Planet 21
- A supportive, inclusive team culture where your individuality is valued
About the company
We are Accor
Accor is a global leader in hospitality, with over 5,600 hotels and 10,000 restaurants in 110 countries. As a pioneer in responsible hospitality, we offer exceptional career opportunities, personalized support, and a deeply human work culture.
At Accor, hospitality is a work of heart. We empower our people—Heartists®—to grow, create, and lead with passion and care. Whether you\'re just starting out or looking to advance your career, Accor is where life pulses with purpose.
Apply today and begin your journey in a career that truly matters.
