Guest Service Executive – Jumeirah Marsa Al Arab Dubai
Position Overview
Jumeirah Marsa Al Arab is looking for a Guest Service Executive to join its Guest Relations team. This role focuses on providing personalized service to VIP guests, ensuring seamless check-in and check-out experiences, and enhancing guest satisfaction throughout their stay.
Employment Overview
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Welcome and escort VIP guests to their rooms, ensuring efficient check-in and luggage handling.
* Provide accurate information about hotel services, amenities, and local attractions while upselling where possible.
* Act as a brand storyteller, sharing cultural and historical insights and unique property features.
* Handle administrative tasks for Guest Relations and ensure smooth communication across departments.
* Respond to guest requests promptly, arranging transportation, reservations, and other services as needed.
* Maintain high standards of courtesy and professionalism in all guest interactions.
Ideal Profile
* Minimum 1 year of experience in a similar role within luxury hospitality.
* Strong communication and interpersonal skills.
* Ability to multitask and work under pressure in a fast-paced environment.
* Flexibility to work evenings, weekends, and holidays.
* Fluency in English; knowledge of additional languages is an advantage.
Why Join Us
We offer a competitive tax-free salary with comprehensive benefits including accommodation, annual flights, life and health insurance, F&B privileges, and discounted rates across Jumeirah properties globally. Be part of a team that delivers exceptional guest experiences at one of Dubai’s most luxurious destinations.
About the Company
Jumeirah Group is a global leader in luxury hospitality, renowned for iconic properties such as Burj Al Arab and Jumeirah Marsa Al Arab. Known for innovation and unparalleled guest service, Jumeirah continues to set new standards in hospitality worldwide.
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