Guest Services Agent – Front Office and Concierge – Dubai, UAE
Posted date [2025-08-03]
(ID: 36614)
 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Guest Services Agent – Front Office and Concierge – Dubai, UAE
Position Overview
Novotel Bur Dubai is hiring a Guest Services Agent to join its dynamic front office team. This role is ideal for hospitality professionals with a welcoming personality, excellent communication skills, and a passion for delivering exceptional first impressions. Join a globally recognized hotel brand and play a key role in creating seamless guest experiences from arrival to departure.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview – Front Desk Coordination and Guest Interaction
As a Guest Services Agent, you will be responsible for ensuring the smooth and professional delivery of front desk and bell services. From handling guest luggage to managing transport needs and coordinating with other departments, your role is essential to guest satisfaction. You will act as the face of the hotel, making every interaction a positive and efficient experience.
What You’ll Do
* Welcome guests upon arrival and assist with baggage handling, check-in coordination, and directions
* Coordinate all guest services in line with Novotel and Accor brand standards
* Ensure timely handling and delivery of luggage, incoming faxes, parcels, and room items
* Maintain accurate records of luggage deliveries, guest belongings, and service logs
* Inform guests about hotel amenities, facilities, local attractions, and nearby merchants
* Manage airport transfer charges and coordinate transport needs accurately and professionally
* Communicate effectively with bell desk, concierge, and front office teams for seamless operations
* Uphold high standards of presentation, grooming, and customer service at all times
* Respond to guest inquiries and concerns with empathy, professionalism, and a solution-oriented approach
* Ensure service timelines are met (e.g., luggage pickup within 10 minutes, fax delivery within 15 minutes)
* Support cross-functional teamwork and attend scheduled meetings or training as required
Ideal Profile – Service-Oriented and Professional
* Previous experience in guest services, concierge, or front desk is preferred
* Strong customer service skills and a natural flair for engaging with guests
* Professional personal presentation and a positive, welcoming attitude
* Detail-oriented, reliable, and capable of multitasking in a fast-paced environment
* Proficient in Opera or similar hotel POS systems; basic computer literacy required
* Good problem-solving abilities and clear communication under pressure
* Manual driver’s license preferred for handling transport or valet support
* High school diploma or equivalent; hospitality-related qualifications are a plus
* Willingness to work flexible shifts including evenings, weekends, and holidays
Why Join Us – Novotel Bur Dubai and Accor Careers
* Global employee benefits across Accor hotel brands
* Training programs through Accor Academies and internal mobility opportunities
* Collaborative team culture and supportive management
* Be part of an internationally respected hospitality group with a strong presence in the UAE
* Opportunity to grow within a leading brand that values innovation and guest satisfaction
About the Company
Novotel Bur Dubai is part of the Accor Group, a global hospitality leader with over 5,000 hotels in 110+ countries. Located in Dubai Healthcare City, the hotel combines modern comfort with exceptional service. Accor provides a welcoming environment for talent development, innovation, and career advancement across all areas of hotel operations. Be part of a team that redefines guest service every day.
Position Overview
Novotel Bur Dubai is hiring a Guest Services Agent to join its dynamic front office team. This role is ideal for hospitality professionals with a welcoming personality, excellent communication skills, and a passion for delivering exceptional first impressions. Join a globally recognized hotel brand and play a key role in creating seamless guest experiences from arrival to departure.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview – Front Desk Coordination and Guest Interaction
As a Guest Services Agent, you will be responsible for ensuring the smooth and professional delivery of front desk and bell services. From handling guest luggage to managing transport needs and coordinating with other departments, your role is essential to guest satisfaction. You will act as the face of the hotel, making every interaction a positive and efficient experience.
What You’ll Do
* Welcome guests upon arrival and assist with baggage handling, check-in coordination, and directions
* Coordinate all guest services in line with Novotel and Accor brand standards
* Ensure timely handling and delivery of luggage, incoming faxes, parcels, and room items
* Maintain accurate records of luggage deliveries, guest belongings, and service logs
* Inform guests about hotel amenities, facilities, local attractions, and nearby merchants
* Manage airport transfer charges and coordinate transport needs accurately and professionally
* Communicate effectively with bell desk, concierge, and front office teams for seamless operations
* Uphold high standards of presentation, grooming, and customer service at all times
* Respond to guest inquiries and concerns with empathy, professionalism, and a solution-oriented approach
* Ensure service timelines are met (e.g., luggage pickup within 10 minutes, fax delivery within 15 minutes)
* Support cross-functional teamwork and attend scheduled meetings or training as required
Ideal Profile – Service-Oriented and Professional
* Previous experience in guest services, concierge, or front desk is preferred
* Strong customer service skills and a natural flair for engaging with guests
* Professional personal presentation and a positive, welcoming attitude
* Detail-oriented, reliable, and capable of multitasking in a fast-paced environment
* Proficient in Opera or similar hotel POS systems; basic computer literacy required
* Good problem-solving abilities and clear communication under pressure
* Manual driver’s license preferred for handling transport or valet support
* High school diploma or equivalent; hospitality-related qualifications are a plus
* Willingness to work flexible shifts including evenings, weekends, and holidays
Why Join Us – Novotel Bur Dubai and Accor Careers
* Global employee benefits across Accor hotel brands
* Training programs through Accor Academies and internal mobility opportunities
* Collaborative team culture and supportive management
* Be part of an internationally respected hospitality group with a strong presence in the UAE
* Opportunity to grow within a leading brand that values innovation and guest satisfaction
About the Company
Novotel Bur Dubai is part of the Accor Group, a global hospitality leader with over 5,000 hotels in 110+ countries. Located in Dubai Healthcare City, the hotel combines modern comfort with exceptional service. Accor provides a welcoming environment for talent development, innovation, and career advancement across all areas of hotel operations. Be part of a team that redefines guest service every day.
