Guest Services Executive – Concierge
Posted date [2025-05-28]
(ID: 35143)
 |
About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Guest Services Executive – Concierge
Job Overview
Jumeirah Al Naseem is currently hiring a **Guest Services Executive** to join its Concierge team in Dubai. This role is ideal for candidates passionate about luxury hospitality, offering personalized guest assistance, and creating memorable experiences in a world-class beachfront resort.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Guest Services Executive will act as the key point of contact for guests, delivering exceptional concierge services. This includes handling reservations, guest inquiries, travel arrangements, and coordinating with departments to provide seamless, five-star experiences aligned with Jumeirah standards.
Key Responsibilities
* Assist guests with restaurant reservations, transport, tours, and personalized services
* Respond to inquiries via phone, email, and in person with efficiency and hospitality
* Provide clear and up-to-date information on hotel offerings and external attractions
* Apply suggestive selling techniques to promote premium services and enhance guest satisfaction
* Collaborate with internal teams for timely fulfillment of special requests and amenities
* Maintain accurate records, uphold brand standards, and attend regular trainings
Job Requirements
* 1–2 years’ experience in a similar role at a luxury 5-star hotel; UAE experience preferred
* Proficient in English; additional language skills such as Russian or European languages are desirable
* Familiar with Microsoft Office, Opera Cloud, and Sevenrooms platforms
* Strong interpersonal, communication, and multitasking abilities
* Comfortable working in a multicultural team and high-paced hospitality environment
What We Offer
* Competitive tax-free salary in AED
* Discounted global hotel stays and F&B perks
* Fully covered healthcare, flight tickets, accommodation, and life insurance
* Functional incentives, career development, and access to world-class wellness facilities
About the Company
Located in the prestigious Madinat Jumeirah mega-resort, **Jumeirah Al Naseem** blends modern luxury with Arabian elegance, offering guests an exclusive beachfront escape in Dubai. With direct access to over 50 award-winning restaurants, traditional souks, and serene waterways, the resort provides a unique mix of leisure, luxury, and cultural charm. Join Jumeirah’s concierge team and become part of a globally celebrated hospitality brand known for unforgettable guest journeys and career-defining opportunities.
Job Overview
Jumeirah Al Naseem is currently hiring a **Guest Services Executive** to join its Concierge team in Dubai. This role is ideal for candidates passionate about luxury hospitality, offering personalized guest assistance, and creating memorable experiences in a world-class beachfront resort.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Guest Services Executive will act as the key point of contact for guests, delivering exceptional concierge services. This includes handling reservations, guest inquiries, travel arrangements, and coordinating with departments to provide seamless, five-star experiences aligned with Jumeirah standards.
Key Responsibilities
* Assist guests with restaurant reservations, transport, tours, and personalized services
* Respond to inquiries via phone, email, and in person with efficiency and hospitality
* Provide clear and up-to-date information on hotel offerings and external attractions
* Apply suggestive selling techniques to promote premium services and enhance guest satisfaction
* Collaborate with internal teams for timely fulfillment of special requests and amenities
* Maintain accurate records, uphold brand standards, and attend regular trainings
Job Requirements
* 1–2 years’ experience in a similar role at a luxury 5-star hotel; UAE experience preferred
* Proficient in English; additional language skills such as Russian or European languages are desirable
* Familiar with Microsoft Office, Opera Cloud, and Sevenrooms platforms
* Strong interpersonal, communication, and multitasking abilities
* Comfortable working in a multicultural team and high-paced hospitality environment
What We Offer
* Competitive tax-free salary in AED
* Discounted global hotel stays and F&B perks
* Fully covered healthcare, flight tickets, accommodation, and life insurance
* Functional incentives, career development, and access to world-class wellness facilities
About the Company
Located in the prestigious Madinat Jumeirah mega-resort, **Jumeirah Al Naseem** blends modern luxury with Arabian elegance, offering guests an exclusive beachfront escape in Dubai. With direct access to over 50 award-winning restaurants, traditional souks, and serene waterways, the resort provides a unique mix of leisure, luxury, and cultural charm. Join Jumeirah’s concierge team and become part of a globally celebrated hospitality brand known for unforgettable guest journeys and career-defining opportunities.
