Guest Services Executive – Front Office – Jumeirah Al Qasr – Dubai
Posted date [2025-07-26]
(ID: 36450)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Guest Services Executive – Front Office – Jumeirah Al Qasr – Dubai
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 3500-4500 monthly (Market estimated)
Job Type: Full-Time
Position Overview
Join Jumeirah Al Qasr, part of the luxurious Madinat Jumeirah resort, as a Guest Services Executive in the Front Office team. This role is ideal for individuals passionate about delivering world-class hospitality and creating exceptional guest experiences.
What You’ll Do
* Manage smooth and efficient guest check-ins and check-outs, ensuring accuracy and professionalism.
* Process guest payments and handle billing inquiries securely, managing both cash and card transactions.
* Allocate rooms according to guest preferences, accommodating special requests whenever possible.
* Assist with reservation amendments, confirmations, and cancellations in line with hotel policies.
* Address and resolve guest complaints effectively, escalating when necessary to ensure satisfaction.
* Promote hotel amenities and services during interactions, upselling where appropriate to enhance guest experiences.
Ideal Profile
* 1-2 years of experience in a similar role within a luxury 5-star property; UAE experience is an advantage.
* Proficiency in Microsoft Office and Opera PMS (Cloud).
* Strong interpersonal skills with proven ability to manage guest concerns in a multicultural environment.
* Fluency in English and Russian languages; additional languages are an advantage.
What We Offer
* Competitive tax-free salary paid in AED.
* Fully furnished shared accommodation and transportation.
* Comprehensive healthcare and life insurance coverage.
* Paid annual leave with return flight to home country.
* Access to Learning & Development programmes and clear career pathways.
* Colleague discounts on food, beverage, and hotel stays worldwide.
* Performance-based incentives tailored to your role.
About Jumeirah
Jumeirah is a world-leading luxury hospitality brand, recognized for iconic destinations such as the Burj Al Arab Jumeirah and a growing portfolio of resorts and residences globally. Join us and be part of a team redefining excellence in hospitality.
Employers: Best Gulf free job site for employers – post jobs free in UAE and enjoy 10 complimentary credits today!
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 3500-4500 monthly (Market estimated)
Job Type: Full-Time
Position Overview
Join Jumeirah Al Qasr, part of the luxurious Madinat Jumeirah resort, as a Guest Services Executive in the Front Office team. This role is ideal for individuals passionate about delivering world-class hospitality and creating exceptional guest experiences.
What You’ll Do
* Manage smooth and efficient guest check-ins and check-outs, ensuring accuracy and professionalism.
* Process guest payments and handle billing inquiries securely, managing both cash and card transactions.
* Allocate rooms according to guest preferences, accommodating special requests whenever possible.
* Assist with reservation amendments, confirmations, and cancellations in line with hotel policies.
* Address and resolve guest complaints effectively, escalating when necessary to ensure satisfaction.
* Promote hotel amenities and services during interactions, upselling where appropriate to enhance guest experiences.
Ideal Profile
* 1-2 years of experience in a similar role within a luxury 5-star property; UAE experience is an advantage.
* Proficiency in Microsoft Office and Opera PMS (Cloud).
* Strong interpersonal skills with proven ability to manage guest concerns in a multicultural environment.
* Fluency in English and Russian languages; additional languages are an advantage.
What We Offer
* Competitive tax-free salary paid in AED.
* Fully furnished shared accommodation and transportation.
* Comprehensive healthcare and life insurance coverage.
* Paid annual leave with return flight to home country.
* Access to Learning & Development programmes and clear career pathways.
* Colleague discounts on food, beverage, and hotel stays worldwide.
* Performance-based incentives tailored to your role.
About Jumeirah
Jumeirah is a world-leading luxury hospitality brand, recognized for iconic destinations such as the Burj Al Arab Jumeirah and a growing portfolio of resorts and residences globally. Join us and be part of a team redefining excellence in hospitality.
Employers: Best Gulf free job site for employers – post jobs free in UAE and enjoy 10 complimentary credits today!
