About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands....

Guest Services Executive - Front Office

Job Overview
Jumeirah Al Qasr is seeking a dedicated **Guest Services Executive (Receptionist)** to join the Palace Lounge team in Dubai, UAE. This role is vital to delivering warm, personalized service and ensuring a smooth guest journey from arrival to departure in a luxury hospitality environment.

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As Guest Services Executive, you will be the first point of contact for guests, handling check-ins, check-outs, inquiries, and bookings with utmost professionalism. Your ability to deliver exceptional service, manage guest requests, and coordinate with other departments is crucial to ensuring a five-star experience at one of Dubai’s most iconic resorts.

Key Responsibilities

* Manage guest arrivals and departures efficiently, ensuring seamless check-in/check-out procedures
* Handle payments and billing accurately while protecting guest privacy
* Respond to inquiries via phone, email, and in person, maintaining a professional and courteous manner
* Promote hotel services using suggestive selling techniques to enhance guest experiences
* Coordinate with Spa, Health Club, and Experience Teams to assist with guest reservations and questions
* Resolve guest complaints and special requests in a timely and satisfactory manner
* Attend regular trainings and comply with Jumeirah SOPs and service standards

Job Requirements

* 1–2 years of experience in a Front Office or Reception role within a luxury 5-star property
* Additional experience in Food & Beverage or guest services is highly desirable
* Fluency in English; Russian or another European language is a plus
* Strong computer skills including Microsoft Office, Opera PMS (Cloud), HotSoS, and Sevenrooms
* Ability to work in a fast-paced, multicultural team environment with strong attention to detail
* Excellent interpersonal and communication skills with a guest-first mindset

What We Offer

* Tax-free salary paid in AED
* Company-provided accommodation and transport
* Annual airfare to home country
* Complimentary meals and laundry services during duty hours
* Generous leave policy and medical insurance
* Employee discounts on dining and hotel stays across Jumeirah properties
* Career development opportunities in one of the UAE’s most prestigious hospitality brands

About the Company
**Jumeirah Al Qasr**, a jewel within the **Madinat Jumeirah** resort, blends opulent Arabian design with world-class service, offering guests a royal retreat in the heart of Dubai. As part of the **Jumeirah Group**, a Dubai Holding company and pioneer in luxury hospitality, Al Qasr represents the pinnacle of guest experience. With over 31 properties globally, Jumeirah offers team members a dynamic environment that rewards talent, passion, and excellence.

Job Title Guest Services Executive - Front Office Job Description Guest Services Executive - Front Office Job Overview Jumeirah Al Qasr is seeking a dedicated **Guest Services Executive (Receptionist)** to join the Palace Lounge team in Dubai, UAE. This role is vital to delivering warm, personalized service and ensuring a smooth guest journey from arrival to departure in a luxury hospitality environment. Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Front Desk / Reception Salary: 6000-8000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As Guest Services Executive, you will be the first point of contact for guests, handling check-ins, check-outs, inquiries, and bookings with utmost professionalism. Your ability to deliver exceptional service, manage guest requests, and coordinate with other departments is crucial to ensuring a five-star experience at one of Dubai’s most iconic resorts. Key Responsibilities * Manage guest arrivals and departures efficiently, ensuring seamless check-in/check-out procedures * Handle payments and billing accurately while protecting guest privacy * Respond to inquiries via phone, email, and in person, maintaining a professional and courteous manner * Promote hotel services using suggestive selling techniques to enhance guest experiences * Coordinate with Spa, Health Club, and Experience Teams to assist with guest reservations and questions * Resolve guest complaints and special requests in a timely and satisfactory manner * Attend regular trainings and comply with Jumeirah SOPs and service standards Job Requirements * 1–2 years of experience in a Front Office or Reception role within a luxury 5-star property * Additional experience in Food & Beverage or guest services is highly desirable * Fluency in English; Russian or another European language is a plus * Strong computer skills including Microsoft Office, Opera PMS (Cloud), HotSoS, and Sevenrooms * Ability to work in a fast-paced, multicultural team environment with strong attention to detail * Excellent interpersonal and communication skills with a guest-first mindset What We Offer * Tax-free salary paid in AED * Company-provided accommodation and transport * Annual airfare to home country * Complimentary meals and laundry services during duty hours * Generous leave policy and medical insurance * Employee discounts on dining and hotel stays across Jumeirah properties * Career development opportunities in one of the UAE’s most prestigious hospitality brands About the Company **Jumeirah Al Qasr**, a jewel within the **Madinat Jumeirah** resort, blends opulent Arabian design with world-class service, offering guests a royal retreat in the heart of Dubai. As part of the **Jumeirah Group**, a Dubai Holding company and pioneer in luxury hospitality, Al Qasr represents the pinnacle of guest experience. With over 31 properties globally, Jumeirah offers team members a dynamic environment that rewards talent, passion, and excellence. Post Details

Job Start Date Salary from 6000.00 Salary to 8000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Front Desk-Reception Employers Details Company Jumeirah Group Contact Person Chief Human Resources Officer Designation HRM Telephone +971 4 366 5000 Email jbhtalentjumeirah.com