Guest Services Executive - Front Office Job Vacancy in UAE Dubai
Posted date [2025-05-29]
(ID: 35148)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Guest Services Executive - Front Office
Job Overview
Jumeirah Al Naseem is seeking a dedicated Guest Services Executive to join its Front Office team in Dubai. This customer-facing role is ideal for hospitality professionals who thrive on delivering luxury guest experiences, handling check-in/check-out services, and supporting daily front desk operations.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As a Guest Services Executive (Receptionist), you will be the first point of contact for guests at Jumeirah Al Naseem. You will manage arrivals, departures, guest queries, and booking assistance while ensuring a seamless and personalized stay for every visitor. Your communication skills and attention to detail will define the standard of guest satisfaction.
Key Responsibilities
* Welcome guests warmly and manage check-ins, check-outs, and room allocations
* Process payments, maintain confidentiality, and ensure billing accuracy
* Respond promptly to guest inquiries and complaints through various communication channels
* Provide up-to-date information on resort services, spa, leisure facilities, and promotions
* Collaborate with other departments to deliver timely guest requests and reservations
* Follow company SOPs and attend training sessions to uphold service excellence
Job Requirements
* Minimum 1-2 years’ experience in a front office or receptionist role within a 5-star luxury property
* Fluent in English and Spanish (spoken and written)
* Proficiency in Opera Cloud PMS and Microsoft Office tools
* Strong interpersonal skills with a commitment to delivering guest-centric service
* Ability to work in a fast-paced, multi-cultural environment and handle sensitive situations with discretion
What We Offer
* Competitive tax-free salary paid in AED
* Full-board accommodation and flights home
* Discounted stays and dining at Jumeirah properties worldwide
* Premium healthcare coverage and life insurance
* Generous leave policy and performance incentives
About the Company
Jumeirah Al Naseem is part of the iconic Madinat Jumeirah resort complex in Dubai. With four ultra-luxury hotels connected by serene waterways, private beaches, and over 50 dining venues, Madinat Jumeirah is a symbol of Arabian hospitality at its finest. As a proud member of the Jumeirah Group, Al Naseem delivers exceptional guest experiences shaped by culture, innovation, and service excellence.
Job Overview
Jumeirah Al Naseem is seeking a dedicated Guest Services Executive to join its Front Office team in Dubai. This customer-facing role is ideal for hospitality professionals who thrive on delivering luxury guest experiences, handling check-in/check-out services, and supporting daily front desk operations.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As a Guest Services Executive (Receptionist), you will be the first point of contact for guests at Jumeirah Al Naseem. You will manage arrivals, departures, guest queries, and booking assistance while ensuring a seamless and personalized stay for every visitor. Your communication skills and attention to detail will define the standard of guest satisfaction.
Key Responsibilities
* Welcome guests warmly and manage check-ins, check-outs, and room allocations
* Process payments, maintain confidentiality, and ensure billing accuracy
* Respond promptly to guest inquiries and complaints through various communication channels
* Provide up-to-date information on resort services, spa, leisure facilities, and promotions
* Collaborate with other departments to deliver timely guest requests and reservations
* Follow company SOPs and attend training sessions to uphold service excellence
Job Requirements
* Minimum 1-2 years’ experience in a front office or receptionist role within a 5-star luxury property
* Fluent in English and Spanish (spoken and written)
* Proficiency in Opera Cloud PMS and Microsoft Office tools
* Strong interpersonal skills with a commitment to delivering guest-centric service
* Ability to work in a fast-paced, multi-cultural environment and handle sensitive situations with discretion
What We Offer
* Competitive tax-free salary paid in AED
* Full-board accommodation and flights home
* Discounted stays and dining at Jumeirah properties worldwide
* Premium healthcare coverage and life insurance
* Generous leave policy and performance incentives
About the Company
Jumeirah Al Naseem is part of the iconic Madinat Jumeirah resort complex in Dubai. With four ultra-luxury hotels connected by serene waterways, private beaches, and over 50 dining venues, Madinat Jumeirah is a symbol of Arabian hospitality at its finest. As a proud member of the Jumeirah Group, Al Naseem delivers exceptional guest experiences shaped by culture, innovation, and service excellence.
