About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands....

Guest Services Executive - Front Office

Job Overview
We are hiring a Guest Services Executive - Front Office for the prestigious Jumeirah Burj Al Arab in Dubai. This role is ideal for a customer-oriented professional with hospitality experience who can deliver exceptional guest experiences at one of the most iconic luxury hotels in the world.

Job Details:

* Job Location: Dubai, United Arab Emirates
* Industry: Hospitality
* Function: Front Desk / Reception
* Salary: 7000-9000 monthly (Market estimated)
* Gender: Any
* Candidate Nationality: Any
* Candidate Current Location: Not specified
* Job Type: Full Time

Job Overview
As a Guest Services Executive - Front Office at Jumeirah Burj Al Arab in Dubai, you will be the face of one of the world’s most luxurious hotels. This role involves welcoming guests, managing check-ins and check-outs, and ensuring each guest has a smooth, pleasant experience. The ideal candidate will embody the values of Jumeirah’s exceptional service while maintaining professional communication both in-person and digitally.

Key Responsibilities

* Handle guest check-in and check-out professionally, including pre-registration and extended stays
* Manage group bookings and follow standard procedures based on departmental needs
* Answer all incoming phone calls with courtesy and professionalism
* Respond to email inquiries within standard turnaround time using proper etiquette
* Promote and explain rates, facilities, and services such as spa, rooms, and tours using suggestive selling techniques
* Maintain comprehensive knowledge of all offerings across Spa, Health Club, Front Office, and Guest Experience departments
* Deliver a consistently welcoming, courteous, and helpful experience to guests

Required Skills and Experience

* Minimum 2 years’ experience in hospitality or guest services
* At least 2 years of experience in retail or cash handling
* Excellent customer service orientation with a polished appearance
* Strong emotional intelligence and guest engagement skills
* Ability to reflect the Jumeirah brand through grooming and professional conduct

What We Offer

* Attractive tax-free salary paid in AED
* Generous F and B benefits
* Global hotel rate discounts
* Excellent leave policy and healthcare package (including dental)
* Flight tickets home, life insurance, performance incentives, and more

About the Company
Jumeirah Group, a global leader in luxury hospitality and part of Dubai Holding, operates 30+ prestigious properties across the Middle East, Africa, Asia, and Europe. Jumeirah Burj Al Arab in Dubai stands as a global icon of Arabian luxury. With unparalleled service and culinary excellence—including the MICHELIN-starred Al Muntaha and SAL lifestyle destination—Burj Al Arab redefines luxury hospitality both in Dubai and around the world.

Job Title Guest Services Executive - Front Office Job Description Guest Services Executive - Front Office Job Overview We are hiring a Guest Services Executive - Front Office for the prestigious Jumeirah Burj Al Arab in Dubai. This role is ideal for a customer-oriented professional with hospitality experience who can deliver exceptional guest experiences at one of the most iconic luxury hotels in the world. Job Details: * Job Location: Dubai, United Arab Emirates * Industry: Hospitality * Function: Front Desk / Reception * Salary: 7000-9000 monthly (Market estimated) * Gender: Any * Candidate Nationality: Any * Candidate Current Location: Not specified * Job Type: Full Time Job Overview As a Guest Services Executive - Front Office at Jumeirah Burj Al Arab in Dubai, you will be the face of one of the world’s most luxurious hotels. This role involves welcoming guests, managing check-ins and check-outs, and ensuring each guest has a smooth, pleasant experience. The ideal candidate will embody the values of Jumeirah’s exceptional service while maintaining professional communication both in-person and digitally. Key Responsibilities * Handle guest check-in and check-out professionally, including pre-registration and extended stays * Manage group bookings and follow standard procedures based on departmental needs * Answer all incoming phone calls with courtesy and professionalism * Respond to email inquiries within standard turnaround time using proper etiquette * Promote and explain rates, facilities, and services such as spa, rooms, and tours using suggestive selling techniques * Maintain comprehensive knowledge of all offerings across Spa, Health Club, Front Office, and Guest Experience departments * Deliver a consistently welcoming, courteous, and helpful experience to guests Required Skills and Experience * Minimum 2 years’ experience in hospitality or guest services * At least 2 years of experience in retail or cash handling * Excellent customer service orientation with a polished appearance * Strong emotional intelligence and guest engagement skills * Ability to reflect the Jumeirah brand through grooming and professional conduct What We Offer * Attractive tax-free salary paid in AED * Generous F and B benefits * Global hotel rate discounts * Excellent leave policy and healthcare package (including dental) * Flight tickets home, life insurance, performance incentives, and more About the Company Jumeirah Group, a global leader in luxury hospitality and part of Dubai Holding, operates 30+ prestigious properties across the Middle East, Africa, Asia, and Europe. Jumeirah Burj Al Arab in Dubai stands as a global icon of Arabian luxury. With unparalleled service and culinary excellence—including the MICHELIN-starred Al Muntaha and SAL lifestyle destination—Burj Al Arab redefines luxury hospitality both in Dubai and around the world. Post Details

Job Start Date Salary from 7000.00 Salary to 9000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Front Desk-Reception Employers Details Company Jumeirah Group Contact Person Chief Human Resources Officer Designation HRM Telephone +971 4 366 5000 Email jbhtalentjumeirah.com