About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands....

Guest Services Executive - Front Office

Job Overview
We are hiring a Guest Services Executive for the Front Office team at Jumeirah Al Naseem in Dubai. This role is ideal for hospitality professionals who take pride in delivering exceptional guest experiences through courteous service, attention to detail, and thorough knowledge of luxury hotel operations.

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Job Overview
As a Guest Services Executive, you will manage check-in and check-out procedures, respond to guest queries, and provide personalized, attentive service throughout each guest’s stay. You’ll also coordinate with other departments to ensure smooth service delivery and uphold the hotel’s high standards for professionalism and hospitality.

Key Responsibilities

* Welcome guests professionally and manage check-in/check-out procedures efficiently
* Handle group arrivals, payment processing, and special requests with accuracy and confidentiality
* Respond to guest inquiries via phone, email, or face-to-face, ensuring a courteous and timely resolution
* Promote and cross-sell hotel services using suggestive selling techniques
* Maintain comprehensive knowledge of Spa, Health Club, and hotel services to assist guests effectively
* Accurately maintain guest records and ensure data privacy in line with company policies
* Resolve complaints calmly and professionally, escalating issues when needed
* Attend mandatory training and consistently follow standard operating procedures (SOPs)

Job Requirements

* Minimum 1–2 years of experience in a similar front office role within a 5-star luxury hotel
* Fluent in English and German (additional languages are an advantage)
* Proficiency in Microsoft Office and Opera Cloud systems
* Strong interpersonal and conflict resolution skills
* Ability to work in a fast-paced, multicultural environment with professionalism and courtesy
* High level of attention to detail and commitment to guest satisfaction

What We Offer

* Competitive tax-free salary paid in AED
* Complimentary accommodation and annual flight allowance
* Global hotel rate discounts and F and B privileges across the Jumeirah Group
* Comprehensive health care, life insurance, and leave package
* Career growth within one of Dubai’s most iconic and prestigious hotel destinations

About the Company
Jumeirah Group is a world-renowned luxury hospitality leader operating 31 high-end properties and 33 signature F and B restaurants across the globe. Jumeirah Al Naseem, located in the heart of Madinat Jumeirah, offers guests a modern beachfront escape infused with Arabian charm and world-class service. As part of this elite team, you’ll contribute to shaping unforgettable guest experiences in an exceptional environment.

Job Title Guest Services Executive - Front Office Job Description Guest Services Executive - Front Office Job Overview We are hiring a Guest Services Executive for the Front Office team at Jumeirah Al Naseem in Dubai. This role is ideal for hospitality professionals who take pride in delivering exceptional guest experiences through courteous service, attention to detail, and thorough knowledge of luxury hotel operations. Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge / Front Office Salary: 5000-7000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Job Overview As a Guest Services Executive, you will manage check-in and check-out procedures, respond to guest queries, and provide personalized, attentive service throughout each guest’s stay. You’ll also coordinate with other departments to ensure smooth service delivery and uphold the hotel’s high standards for professionalism and hospitality. Key Responsibilities * Welcome guests professionally and manage check-in/check-out procedures efficiently * Handle group arrivals, payment processing, and special requests with accuracy and confidentiality * Respond to guest inquiries via phone, email, or face-to-face, ensuring a courteous and timely resolution * Promote and cross-sell hotel services using suggestive selling techniques * Maintain comprehensive knowledge of Spa, Health Club, and hotel services to assist guests effectively * Accurately maintain guest records and ensure data privacy in line with company policies * Resolve complaints calmly and professionally, escalating issues when needed * Attend mandatory training and consistently follow standard operating procedures (SOPs) Job Requirements * Minimum 1–2 years of experience in a similar front office role within a 5-star luxury hotel * Fluent in English and German (additional languages are an advantage) * Proficiency in Microsoft Office and Opera Cloud systems * Strong interpersonal and conflict resolution skills * Ability to work in a fast-paced, multicultural environment with professionalism and courtesy * High level of attention to detail and commitment to guest satisfaction What We Offer * Competitive tax-free salary paid in AED * Complimentary accommodation and annual flight allowance * Global hotel rate discounts and F and B privileges across the Jumeirah Group * Comprehensive health care, life insurance, and leave package * Career growth within one of Dubai’s most iconic and prestigious hotel destinations About the Company Jumeirah Group is a world-renowned luxury hospitality leader operating 31 high-end properties and 33 signature F and B restaurants across the globe. Jumeirah Al Naseem, located in the heart of Madinat Jumeirah, offers guests a modern beachfront escape infused with Arabian charm and world-class service. As part of this elite team, you’ll contribute to shaping unforgettable guest experiences in an exceptional environment. Post Details

Job Start Date Salary from 5000.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Guest Services-Concierge Employers Details Company Jumeirah Group Contact Person Chief Human Resources Officer Designation HRM Telephone +971 4 366 5000 Email jbhtalentjumeirah.com