Guest Services Executive - Front Office Job Vacancy in UAE Dubai
Posted date [2025-06-05]
(ID: 35296)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Guest Services Executive - Front Office
Job Overview
Jumeirah Mina Al Salam is seeking a Guest Services Executive to join the Front Office team in Dubai. This role is ideal for guest-centric professionals who thrive in luxury hospitality and aim to deliver seamless, high-quality service from arrival to departure.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
As a Guest Services Executive, you will be responsible for delivering personalized guest experiences at check-in and check-out, handling inquiries efficiently, and offering informed recommendations on services and facilities across the resort. This is a front-facing role pivotal to enhancing guest satisfaction and loyalty.
Key Responsibilities
* Perform guest check-in/check-out efficiently and assist with pre-arrival and extended-stay requests
* Handle group arrivals and departures, ensuring seamless coordination and adherence to SOPs
* Answer phone and email inquiries promptly, professionally, and with a service-first attitude
* Promote in-house services, such as rooms, spa, health club, and tour experiences using suggestive selling techniques
* Maintain updated knowledge of all facilities and services to provide guests with accurate and value-driven recommendations
* Uphold the highest standards of grooming, professionalism, and hospitality while interacting with guests
Job Requirements
* Minimum two years of experience in hospitality or guest-facing roles, preferably in the UAE
* Strong retail or cash-handling experience (minimum two years)
* Excellent communication skills and professional email etiquette
* Emotional intelligence and service orientation with strong problem-solving ability
* Proficiency in English; knowledge of additional languages is a plus
* Knowledge of Opera or similar PMS software is advantageous
What We Offer
* Competitive tax-free salary paid in AED
* Complimentary accommodation and annual flight ticket to home country
* F&B discounts and reduced hotel rates across Jumeirah properties worldwide
* Health insurance, life insurance, and leave entitlements
* Performance-based incentives and a rewarding career with one of the most prestigious luxury hospitality brands
About the Company
Jumeirah Group is synonymous with excellence in luxury hospitality. Located within the enchanting Madinat Jumeirah resort, Jumeirah Mina Al Salam offers a rich blend of Arabian heritage and contemporary luxury. As a part of our dedicated Front Office team, you will help shape exceptional moments for guests from around the globe.
Job Overview
Jumeirah Mina Al Salam is seeking a Guest Services Executive to join the Front Office team in Dubai. This role is ideal for guest-centric professionals who thrive in luxury hospitality and aim to deliver seamless, high-quality service from arrival to departure.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
As a Guest Services Executive, you will be responsible for delivering personalized guest experiences at check-in and check-out, handling inquiries efficiently, and offering informed recommendations on services and facilities across the resort. This is a front-facing role pivotal to enhancing guest satisfaction and loyalty.
Key Responsibilities
* Perform guest check-in/check-out efficiently and assist with pre-arrival and extended-stay requests
* Handle group arrivals and departures, ensuring seamless coordination and adherence to SOPs
* Answer phone and email inquiries promptly, professionally, and with a service-first attitude
* Promote in-house services, such as rooms, spa, health club, and tour experiences using suggestive selling techniques
* Maintain updated knowledge of all facilities and services to provide guests with accurate and value-driven recommendations
* Uphold the highest standards of grooming, professionalism, and hospitality while interacting with guests
Job Requirements
* Minimum two years of experience in hospitality or guest-facing roles, preferably in the UAE
* Strong retail or cash-handling experience (minimum two years)
* Excellent communication skills and professional email etiquette
* Emotional intelligence and service orientation with strong problem-solving ability
* Proficiency in English; knowledge of additional languages is a plus
* Knowledge of Opera or similar PMS software is advantageous
What We Offer
* Competitive tax-free salary paid in AED
* Complimentary accommodation and annual flight ticket to home country
* F&B discounts and reduced hotel rates across Jumeirah properties worldwide
* Health insurance, life insurance, and leave entitlements
* Performance-based incentives and a rewarding career with one of the most prestigious luxury hospitality brands
About the Company
Jumeirah Group is synonymous with excellence in luxury hospitality. Located within the enchanting Madinat Jumeirah resort, Jumeirah Mina Al Salam offers a rich blend of Arabian heritage and contemporary luxury. As a part of our dedicated Front Office team, you will help shape exceptional moments for guests from around the globe.
