Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam – Dubai, UAE
Posted date [2025-08-28]
(ID: 37336)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam – Dubai, UAE
Role Summary
Jumeirah Mina Al Salam, part of the Madinat Jumeirah resort, is seeking a Guest Services Executive – Guest Relations to deliver personalized service, build strong guest relationships, and enhance the overall guest journey. The role focuses on supporting VIPs, handling special requests, and ensuring memorable stays in line with Jumeirah’s luxury standards.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 5000–7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Build and maintain relationships with repeat guests and VIPs, ensuring loyalty is recognized.
* Actively gather and review guest feedback, implementing improvements to enhance satisfaction.
* Handle complex guest concerns with empathy and professionalism, achieving timely resolutions.
* Coordinate guest events and special occasions, ensuring all arrangements exceed expectations.
* Identify opportunities to elevate service standards and contribute to best practices.
* Promote hotel services and packages in a personalized way to enrich guest experiences.
Ideal Profile
* 1–2 years of experience in guest relations, front desk, or customer service within luxury hospitality.
* Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
* Strong organizational and detail-oriented approach.
* Excellent interpersonal and problem-solving skills.
* Ability to work in multicultural environments with a guest-first mindset.
Why Join Us
* Competitive tax-free salary in UAE Dirhams with performance-based incentives.
* Shared accommodation provided along with annual flight entitlement.
* Comprehensive healthcare, life insurance, and paid annual leave.
* Discounts on dining, beverages, and hotel stays across Jumeirah properties worldwide.
* Career development through structured training and international mobility within Jumeirah Group.
* Supportive and inclusive work environment with extensive leisure and wellness facilities.
About the Company
Jumeirah Group, part of Dubai Holding, operates 31 luxury properties worldwide. Madinat Jumeirah is a world-class beachfront resort with four distinct hotels, over 20 restaurants, Souk Madinat Jumeirah, kids’ clubs, and premium leisure facilities. Jumeirah Mina Al Salam combines authentic Arabian charm with refined service, offering exceptional guest experiences along Dubai’s coastline.
Role Summary
Jumeirah Mina Al Salam, part of the Madinat Jumeirah resort, is seeking a Guest Services Executive – Guest Relations to deliver personalized service, build strong guest relationships, and enhance the overall guest journey. The role focuses on supporting VIPs, handling special requests, and ensuring memorable stays in line with Jumeirah’s luxury standards.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 5000–7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Build and maintain relationships with repeat guests and VIPs, ensuring loyalty is recognized.
* Actively gather and review guest feedback, implementing improvements to enhance satisfaction.
* Handle complex guest concerns with empathy and professionalism, achieving timely resolutions.
* Coordinate guest events and special occasions, ensuring all arrangements exceed expectations.
* Identify opportunities to elevate service standards and contribute to best practices.
* Promote hotel services and packages in a personalized way to enrich guest experiences.
Ideal Profile
* 1–2 years of experience in guest relations, front desk, or customer service within luxury hospitality.
* Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
* Strong organizational and detail-oriented approach.
* Excellent interpersonal and problem-solving skills.
* Ability to work in multicultural environments with a guest-first mindset.
Why Join Us
* Competitive tax-free salary in UAE Dirhams with performance-based incentives.
* Shared accommodation provided along with annual flight entitlement.
* Comprehensive healthcare, life insurance, and paid annual leave.
* Discounts on dining, beverages, and hotel stays across Jumeirah properties worldwide.
* Career development through structured training and international mobility within Jumeirah Group.
* Supportive and inclusive work environment with extensive leisure and wellness facilities.
About the Company
Jumeirah Group, part of Dubai Holding, operates 31 luxury properties worldwide. Madinat Jumeirah is a world-class beachfront resort with four distinct hotels, over 20 restaurants, Souk Madinat Jumeirah, kids’ clubs, and premium leisure facilities. Jumeirah Mina Al Salam combines authentic Arabian charm with refined service, offering exceptional guest experiences along Dubai’s coastline.
