Guest Services Executive - Guest Relations Job Vacancy in UAE Dubai
Posted date [2025-06-05]
(ID: 35294)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Guest Services Executive - Guest Relations
Job Overview
Jumeirah Mina Al Salam is hiring a Guest Services Executive to join its Guest Relations team in Dubai. This role is ideal for hospitality professionals who enjoy creating personalized experiences, offering cultural insight, and ensuring seamless service for VIP guests.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
As a Guest Services Executive, you will play a key role in welcoming VIP guests, enhancing their arrival experience, and providing engaging, knowledgeable service throughout their stay. You will also assist in administrative operations and act as a brand ambassador of Jumeirah\'s unique cultural heritage.
Key Responsibilities
* Greet and escort VIP guests to their rooms, coordinate luggage delivery, and ensure efficient, courteous check-in
* Share insights about hotel amenities, services, and local cultural history, becoming a storyteller for Jumeirah’s unique identity
* Upsell hotel services and assist with reservations for dining, spa, and experiences
* Manage guest requests, celebrations, and service coordination with internal departments
* Maintain daily administrative reports, update guest profiles, and support communication with hotel departments
* Follow up on guest satisfaction and take proactive steps to ensure outstanding service
Job Requirements
* Minimum 1 year of experience in a luxury hotel in a similar role
* Excellent interpersonal and communication skills with fluency in English
* Proficient in handling multiple requests in a fast-paced environment
* Flexible with working hours including evenings, weekends, and holidays
* Knowledge of additional languages is a plus
* A positive, courteous attitude with strong cultural awareness and attention to detail
What We Offer
* Competitive tax-free salary paid in AED
* Complimentary accommodation, flight allowance, and annual leave
* Reduced hotel rates and F and B discounts across Jumeirah properties globally
* Comprehensive health insurance, life coverage, and incentive programs
* Growth opportunities with one of the most prestigious hospitality brands in the world
About the Company
Jumeirah Group is globally recognized for luxury hospitality, operating 31 elite properties and 33 signature F and B destinations. Located in the heart of Madinat Jumeirah, Jumeirah Mina Al Salam offers an enchanting Arabian experience. As a Guest Services Executive, you’ll help elevate the stay of every guest by blending traditional warmth with modern excellence.
Job Overview
Jumeirah Mina Al Salam is hiring a Guest Services Executive to join its Guest Relations team in Dubai. This role is ideal for hospitality professionals who enjoy creating personalized experiences, offering cultural insight, and ensuring seamless service for VIP guests.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Job Overview
As a Guest Services Executive, you will play a key role in welcoming VIP guests, enhancing their arrival experience, and providing engaging, knowledgeable service throughout their stay. You will also assist in administrative operations and act as a brand ambassador of Jumeirah\'s unique cultural heritage.
Key Responsibilities
* Greet and escort VIP guests to their rooms, coordinate luggage delivery, and ensure efficient, courteous check-in
* Share insights about hotel amenities, services, and local cultural history, becoming a storyteller for Jumeirah’s unique identity
* Upsell hotel services and assist with reservations for dining, spa, and experiences
* Manage guest requests, celebrations, and service coordination with internal departments
* Maintain daily administrative reports, update guest profiles, and support communication with hotel departments
* Follow up on guest satisfaction and take proactive steps to ensure outstanding service
Job Requirements
* Minimum 1 year of experience in a luxury hotel in a similar role
* Excellent interpersonal and communication skills with fluency in English
* Proficient in handling multiple requests in a fast-paced environment
* Flexible with working hours including evenings, weekends, and holidays
* Knowledge of additional languages is a plus
* A positive, courteous attitude with strong cultural awareness and attention to detail
What We Offer
* Competitive tax-free salary paid in AED
* Complimentary accommodation, flight allowance, and annual leave
* Reduced hotel rates and F and B discounts across Jumeirah properties globally
* Comprehensive health insurance, life coverage, and incentive programs
* Growth opportunities with one of the most prestigious hospitality brands in the world
About the Company
Jumeirah Group is globally recognized for luxury hospitality, operating 31 elite properties and 33 signature F and B destinations. Located in the heart of Madinat Jumeirah, Jumeirah Mina Al Salam offers an enchanting Arabian experience. As a Guest Services Executive, you’ll help elevate the stay of every guest by blending traditional warmth with modern excellence.
