Hotel Operations Manager - Guest Experience
Posted date [2026-08-03]
(ID: 48990)
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Job Description and Requirements
Hotel Operations Manager - Guest ExperienceJob Snapshot
Role: Hotel Operations Manager - Guest Experience
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hotel Management
Experience: Minimum 2 to 4 years of relevant hotel operations experience
Job Type: Full-time
Position Overview
The Hotel Operations Manager - Guest Experience position in Dubai, United Arab Emirates, is a multi-department leadership opportunity within the Hospitality industry. Marriott International is hiring an experienced manager to oversee two operational departments while strengthening guest satisfaction, employee performance and financial results.
The manager will lead either Front Office with Food and Beverage and Culinary operations, or Engineering and Maintenance with Housekeeping. The role requires consistent implementation of brand standards, effective workforce planning and close attention to property goals.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: AED 12000-20000 per month
Estimated salary range based on similar jobs in
Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Management
Work Location: Plot 529, Municipality Number 373-1450, Al Thowima Street
Job Number: 26095048
Role Context
Managing two hotel departments requires alignment between people, service standards, budgets and daily operating priorities. The Hotel Operations Manager will ensure that both functions work together effectively and contribute to a seamless guest experience.
The position combines visible guest engagement with behind-the-scenes leadership. It will influence staffing, employee development, workplace safety, cost control, productivity and the property’s ability to meet or exceed its performance objectives.
Key Responsibilities
The manager will translate property goals into practical departmental standards and measurable daily actions.
* Direct daily operations across two assigned hotel departments.
* Manage employees and coordinate departmental priorities.
* Verify compliance with brand standards and operating procedures.
* Remain visible, approachable and available to guests.
* Maintain professional and courteous guest interactions.
* Respond promptly to customer-service requests.
* Help employees recognize and exceed changing guest expectations.
* Ensure supervisors and employees understand the brand’s service culture.
* Implement the property emergency plan.
* Maintain safe working conditions and accident-prevention procedures.
* Support compliance with applicable safety and chemical-handling standards.
* Maintain an effective key-control program.
* Apply property-specific service-recovery procedures.
* Review financial statements, sales reports and activity data.
* Measure productivity and progress toward departmental goals.
* Identify opportunities for cost reduction and process improvement.
* Guide employee scheduling against occupancy and labor-hour requirements.
* Use the approved scheduling tool to align staffing with demand.
* Discuss and remove barriers affecting team performance.
* Communicate guest-tracking and productivity goals clearly.
* Ensure the team has the skills and resources required to perform.
* Maintain appropriate staffing levels.
* Promote fair-treatment and open-door workplace policies.
* Keep required operational licenses and permits current.
* Publish guest-satisfaction results and feedback promptly.
* Review comment cards, guest letters and satisfaction forms.
* Use feedback to guide continuous improvement.
* Establish and implement departmental training plans.
* Confirm that employees meet hospitality and service requirements.
* Conduct weekly Continuous Improvement Meetings.
* Create a culture of motivation, empowerment and teamwork.
* Provide support to other operational functions when required.
Ideal Profile
The successful candidate will be a confident and energetic hotel leader who can balance guest expectations with employee needs and financial responsibilities. They should communicate clearly, lead by example and use operational information to improve performance.
Candidates may qualify through either route:
* High school diploma or equivalent with at least 4 years of experience in guest services, Front Office, Housekeeping or a related area.
* Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related discipline with at least 2 years of relevant experience.
The ideal candidate will also demonstrate:
* Experience leading employees within hotel operations.
* Understanding of guest satisfaction and service recovery.
* Ability to interpret budgets, sales reports and productivity data.
* Knowledge of staffing and workforce-scheduling practices.
* Strong employee coaching and development skills.
* Confidence implementing emergency and accident-prevention plans.
* Ability to coordinate work across different hotel departments.
* Professional communication with guests, employees and managers.
* Commitment to continuous improvement and brand standards.
* Sound judgment when balancing service and financial objectives.
Skills Set
* Hotel operations management
* Guest experience leadership
* Multi-department coordination
* Front Office operations
* Food and Beverage operations
* Housekeeping operations
* Engineering coordination
* Department budgeting
* Financial performance analysis
* Workforce scheduling
* Service recovery
* Employee development
* Safety-program implementation
* Key-control management
* Guest feedback analysis
* Continuous improvement
Why Join Us
This role offers broad responsibility across two core hotel departments and the opportunity to influence the property’s guest experience, team culture and commercial performance. The manager will gain valuable exposure to cross-functional leadership and senior hotel operations.
Marriott and JW Marriott support structured learning, employee recognition, professional advancement and international career mobility. Associates become part of a diverse global organization committed to empowerment, teamwork and personal well-being.
About the Company
Marriott International is a global hospitality company operating a diverse portfolio of hotels and resorts. Marriott Hotels delivers thoughtful, familiar and forward-looking service, while JW Marriott represents the company’s luxury portfolio. The organization values inclusive opportunity, associate development and consistently exceptional guest experiences.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Management
Work Location: Plot 529, Municipality Number 373-1450, Al Thowima Street
Job Number: 26095048
Role Context
Managing two hotel departments requires alignment between people, service standards, budgets and daily operating priorities. The Hotel Operations Manager will ensure that both functions work together effectively and contribute to a seamless guest experience.
The position combines visible guest engagement with behind-the-scenes leadership. It will influence staffing, employee development, workplace safety, cost control, productivity and the property’s ability to meet or exceed its performance objectives.
Key Responsibilities
The manager will translate property goals into practical departmental standards and measurable daily actions.
* Direct daily operations across two assigned hotel departments.
* Manage employees and coordinate departmental priorities.
* Verify compliance with brand standards and operating procedures.
* Remain visible, approachable and available to guests.
* Maintain professional and courteous guest interactions.
* Respond promptly to customer-service requests.
* Help employees recognize and exceed changing guest expectations.
* Ensure supervisors and employees understand the brand’s service culture.
* Implement the property emergency plan.
* Maintain safe working conditions and accident-prevention procedures.
* Support compliance with applicable safety and chemical-handling standards.
* Maintain an effective key-control program.
* Apply property-specific service-recovery procedures.
* Review financial statements, sales reports and activity data.
* Measure productivity and progress toward departmental goals.
* Identify opportunities for cost reduction and process improvement.
* Guide employee scheduling against occupancy and labor-hour requirements.
* Use the approved scheduling tool to align staffing with demand.
* Discuss and remove barriers affecting team performance.
* Communicate guest-tracking and productivity goals clearly.
* Ensure the team has the skills and resources required to perform.
* Maintain appropriate staffing levels.
* Promote fair-treatment and open-door workplace policies.
* Keep required operational licenses and permits current.
* Publish guest-satisfaction results and feedback promptly.
* Review comment cards, guest letters and satisfaction forms.
* Use feedback to guide continuous improvement.
* Establish and implement departmental training plans.
* Confirm that employees meet hospitality and service requirements.
* Conduct weekly Continuous Improvement Meetings.
* Create a culture of motivation, empowerment and teamwork.
* Provide support to other operational functions when required.
Ideal Profile
The successful candidate will be a confident and energetic hotel leader who can balance guest expectations with employee needs and financial responsibilities. They should communicate clearly, lead by example and use operational information to improve performance.
Candidates may qualify through either route:
* High school diploma or equivalent with at least 4 years of experience in guest services, Front Office, Housekeeping or a related area.
* Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related discipline with at least 2 years of relevant experience.
The ideal candidate will also demonstrate:
* Experience leading employees within hotel operations.
* Understanding of guest satisfaction and service recovery.
* Ability to interpret budgets, sales reports and productivity data.
* Knowledge of staffing and workforce-scheduling practices.
* Strong employee coaching and development skills.
* Confidence implementing emergency and accident-prevention plans.
* Ability to coordinate work across different hotel departments.
* Professional communication with guests, employees and managers.
* Commitment to continuous improvement and brand standards.
* Sound judgment when balancing service and financial objectives.
Skills Set
* Hotel operations management
* Guest experience leadership
* Multi-department coordination
* Front Office operations
* Food and Beverage operations
* Housekeeping operations
* Engineering coordination
* Department budgeting
* Financial performance analysis
* Workforce scheduling
* Service recovery
* Employee development
* Safety-program implementation
* Key-control management
* Guest feedback analysis
* Continuous improvement
Why Join Us
This role offers broad responsibility across two core hotel departments and the opportunity to influence the property’s guest experience, team culture and commercial performance. The manager will gain valuable exposure to cross-functional leadership and senior hotel operations.
Marriott and JW Marriott support structured learning, employee recognition, professional advancement and international career mobility. Associates become part of a diverse global organization committed to empowerment, teamwork and personal well-being.
About the Company
Marriott International is a global hospitality company operating a diverse portfolio of hotels and resorts. Marriott Hotels delivers thoughtful, familiar and forward-looking service, while JW Marriott represents the company’s luxury portfolio. The organization values inclusive opportunity, associate development and consistently exceptional guest experiences.
