Hotel Runner - Guest Services Support
Posted date [2026-08-03]
(ID: 48980)
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Job Description and Requirements
Hotel Runner - Guest Services SupportJob Snapshot
Role: Hotel Runner - Guest Services Support
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services-Concierge
Experience: No previous related experience required
Job Type: Full-time
Position Overview
The Hotel Runner - Guest Services Support position in Dubai, United Arab Emirates, is an entry-level operational role within the Hospitality industry. Marriott International is hiring an energetic and dependable team member to deliver items and provide timely assistance throughout a hotel in Dubai Marina.
The Runner will work across guest rooms and operational departments, ensuring that guests and associates receive necessary items when needed. This mobile role supports smooth coordination between Housekeeping, Engineering, Banquets, Restaurants, Front Office and other hotel teams.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: AED 1800-2800 per month
Estimated salary range based on similar jobs in Dubai; please confirm
the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Non-management
Work Location: King Salman Bin Abdulaziz Al Saud Street, Dubai Marina
Job Number: 26094273
Role Context
Hotel operations depend on the quick and accurate movement of supplies, equipment and guest-requested items. The Runner connects different departments and helps prevent service delays by responding wherever operational support is required.
Although the work focuses on deliveries and practical assistance, every interaction contributes to the guest experience. The Runner must therefore combine speed and physical readiness with professional communication, discretion and careful handling of hotel property.
Key Responsibilities
The Runner will move throughout the property to complete deliveries and provide practical support across multiple departments.
* Deliver requested items directly to guest rooms.
* Transport supplies and equipment between hotel departments.
* Respond promptly to operational support requests.
* Assist Housekeeping with the movement of required items.
* Support Engineering teams when materials or equipment must be delivered.
* Provide logistical assistance to Banquets and Restaurants.
* Help the Front Office complete guest-related delivery requests.
* Coordinate with associates to confirm priorities and destinations.
* Ensure items reach the correct person or department on time.
* Verify delivery information before moving materials.
* Handle guest belongings and hotel property carefully.
* Inspect tools, equipment or materials before transporting them.
* Report damaged, missing or unsafe items to the appropriate supervisor.
* Maintain confidentiality when handling guest or company information.
* Follow hotel safety, security and operational procedures.
* Maintain a clean uniform and professional appearance.
* Communicate clearly and respectfully with guests and colleagues.
* Uphold property quality standards during every assignment.
* Keep work areas and movement routes safe and organized.
* Perform additional reasonable duties requested by supervisors.
Ideal Profile
The preferred candidate will be active, responsive and comfortable moving continuously throughout a large hotel. They should understand instructions quickly, manage changing priorities and maintain a courteous manner during guest-facing assignments.
* High school diploma or equivalent preferred.
* No previous related work experience required.
* No supervisory experience required.
* No license or certification specified.
* Ability to read and visually verify detailed information.
* Capacity to inspect tools, equipment and materials.
* Clear and professional communication.
* Strong teamwork and willingness to support different departments.
* Careful handling of guest items and hotel assets.
* Ability to follow safety and confidentiality requirements.
* Dependability when completing time-sensitive requests.
* Professional appearance and guest-service attitude.
The role requires prolonged standing, sitting or walking and frequent movement through narrow, confined or elevated spaces. Candidates must be able to use stairs and service ramps, reach above and below the knees, bend, twist, pull and stoop, and move objects weighing up to 55 pounds without assistance.
Skills Set
* Guest-room deliveries
* Internal hotel logistics
* Interdepartmental support
* Material handling
* Guest request fulfilment
* Housekeeping support
* Banquet operations support
* Restaurant operations support
* Front-office assistance
* Equipment inspection
* Task prioritization
* Safe manual handling
* Professional communication
* Confidentiality
* Team collaboration
* Quality-standard compliance
Why Join Us
This position provides an accessible route into luxury-hotel operations without requiring previous related experience. The Runner will gain practical exposure to several departments, making it a useful foundation for developing a broader understanding of hospitality careers.
Marriott and JW Marriott support associate training, recognition, professional growth and personal well-being. Employees become part of a diverse international team committed to thoughtful service and memorable guest experiences.
About the Company
Marriott International is a global hospitality company operating a diverse portfolio of hotels and resorts. JW Marriott is its luxury brand, recognized for refined surroundings, intuitive guest care and a people-first workplace culture. The company values inclusion, associate development and consistently high service standards.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Non-management
Work Location: King Salman Bin Abdulaziz Al Saud Street, Dubai Marina
Job Number: 26094273
Role Context
Hotel operations depend on the quick and accurate movement of supplies, equipment and guest-requested items. The Runner connects different departments and helps prevent service delays by responding wherever operational support is required.
Although the work focuses on deliveries and practical assistance, every interaction contributes to the guest experience. The Runner must therefore combine speed and physical readiness with professional communication, discretion and careful handling of hotel property.
Key Responsibilities
The Runner will move throughout the property to complete deliveries and provide practical support across multiple departments.
* Deliver requested items directly to guest rooms.
* Transport supplies and equipment between hotel departments.
* Respond promptly to operational support requests.
* Assist Housekeeping with the movement of required items.
* Support Engineering teams when materials or equipment must be delivered.
* Provide logistical assistance to Banquets and Restaurants.
* Help the Front Office complete guest-related delivery requests.
* Coordinate with associates to confirm priorities and destinations.
* Ensure items reach the correct person or department on time.
* Verify delivery information before moving materials.
* Handle guest belongings and hotel property carefully.
* Inspect tools, equipment or materials before transporting them.
* Report damaged, missing or unsafe items to the appropriate supervisor.
* Maintain confidentiality when handling guest or company information.
* Follow hotel safety, security and operational procedures.
* Maintain a clean uniform and professional appearance.
* Communicate clearly and respectfully with guests and colleagues.
* Uphold property quality standards during every assignment.
* Keep work areas and movement routes safe and organized.
* Perform additional reasonable duties requested by supervisors.
Ideal Profile
The preferred candidate will be active, responsive and comfortable moving continuously throughout a large hotel. They should understand instructions quickly, manage changing priorities and maintain a courteous manner during guest-facing assignments.
* High school diploma or equivalent preferred.
* No previous related work experience required.
* No supervisory experience required.
* No license or certification specified.
* Ability to read and visually verify detailed information.
* Capacity to inspect tools, equipment and materials.
* Clear and professional communication.
* Strong teamwork and willingness to support different departments.
* Careful handling of guest items and hotel assets.
* Ability to follow safety and confidentiality requirements.
* Dependability when completing time-sensitive requests.
* Professional appearance and guest-service attitude.
The role requires prolonged standing, sitting or walking and frequent movement through narrow, confined or elevated spaces. Candidates must be able to use stairs and service ramps, reach above and below the knees, bend, twist, pull and stoop, and move objects weighing up to 55 pounds without assistance.
Skills Set
* Guest-room deliveries
* Internal hotel logistics
* Interdepartmental support
* Material handling
* Guest request fulfilment
* Housekeeping support
* Banquet operations support
* Restaurant operations support
* Front-office assistance
* Equipment inspection
* Task prioritization
* Safe manual handling
* Professional communication
* Confidentiality
* Team collaboration
* Quality-standard compliance
Why Join Us
This position provides an accessible route into luxury-hotel operations without requiring previous related experience. The Runner will gain practical exposure to several departments, making it a useful foundation for developing a broader understanding of hospitality careers.
Marriott and JW Marriott support associate training, recognition, professional growth and personal well-being. Employees become part of a diverse international team committed to thoughtful service and memorable guest experiences.
About the Company
Marriott International is a global hospitality company operating a diverse portfolio of hotels and resorts. JW Marriott is its luxury brand, recognized for refined surroundings, intuitive guest care and a people-first workplace culture. The company values inclusion, associate development and consistently high service standards.
