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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Housekeeping Attendant
Passionate about Housekeeping? As a Housekeeping Attendant, you will work with your team to create unforgettable experiences for our guests.
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
Cleans and maintains areas of responsibility according to set standards and procedures
Replenish guest supplies
Ensure guests requests are promptly and courteously met
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness and repair
Maintain a section room report as well as a daily productivity report
Attend daily briefings with supervisor and takes on daily assigned tasks
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints, reporting them to Supervisor immediately
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Comply with hotel’s health, safety and hygiene policy
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Fully understands the difference in guest levels (VIPs) and Room Categories
Must adhere to all Lost and Found procedures
Proper follow up of HK SOPs
Must comply with all fire evacuation procedures and first aid trainings
Must comply with Sofitel grooming standards
To attend proper trainings and have best conduct at work
Passionate about Housekeeping? As a Housekeeping Attendant, you will work with your team to create unforgettable experiences for our guests.
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
Cleans and maintains areas of responsibility according to set standards and procedures
Replenish guest supplies
Ensure guests requests are promptly and courteously met
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness and repair
Maintain a section room report as well as a daily productivity report
Attend daily briefings with supervisor and takes on daily assigned tasks
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints, reporting them to Supervisor immediately
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Comply with hotel’s health, safety and hygiene policy
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Fully understands the difference in guest levels (VIPs) and Room Categories
Must adhere to all Lost and Found procedures
Proper follow up of HK SOPs
Must comply with all fire evacuation procedures and first aid trainings
Must comply with Sofitel grooming standards
To attend proper trainings and have best conduct at work
