Housekeeping Coordinator – Hotel Operations and Guest Services – Dubai, UAE
Posted date [2025-08-03]
(ID: 36618)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Housekeeping Coordinator – Hotel Operations and Guest Services – Dubai, UAEPosition Overview
Accor is looking for an organized and guest-focused Housekeeping Coordinator to support daily operations at one of its premium hotels in Dubai. This administrative and service-oriented role is perfect for candidates with prior hotel experience, especially in housekeeping, front office, or service coordination. Join a global leader in hospitality and help ensure a seamless, clean, and personalized stay for every guest.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Housekeeping / Janitorial
Salary: 4000–6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview – Housekeeping Administration and Guest Request Coordination
As a Housekeeping Coordinator, you will be responsible for managing internal communication, updating room status information, responding to guest requests, and ensuring efficient coordination within the housekeeping team.
You will serve as the communication link between Housekeeping and other hotel departments while maintaining administrative records and inventory data in the PMS system.
What You’ll Do
* Respond to and track all guest requests related to housekeeping or internal services
* Use hotel property management systems (PMS) to monitor room status and log updates
* Maintain accurate records of supplies, amenities, and guest request items
* Follow call-handling and telephone etiquette standards while managing internal communication
* Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery
* Update guest history, preferences, and comments into the system for future reference
* Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication
* Perform administrative duties including report filing, logbook entries, and supply ordering
* Participate in team briefings and help drive efficiency and positive morale across housekeeping teams
* Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety & Security) standards are maintained
* Maintain a clean and organized housekeeping office environment
* Help manage lost and found processes in coordination with relevant departments
* Escalate guest concerns promptly and ensure appropriate follow-up
Ideal Profile – Detail-Oriented and Operationally Efficient
* Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel
* Strong proficiency in Microsoft Office (Excel, Word)
* Experience with hotel PMS and dispatch systems (Opera preferred)
* Strong organizational skills and attention to detail
* Fluent spoken and written English; additional languages are a plus
* Excellent communication, interpersonal, and multitasking abilities
* Proactive, service-minded, and calm under pressure
* Professional personal presentation and understanding of hotel standards
* Ability to work independently while managing team support functions
* Committed to data accuracy, time management, and guest confidentiality
Why Join Us – Accor Careers in Dubai
* Access to global career development and learning via Accor Academies
* Employee benefit card offering worldwide hotel discounts
* Supportive and inclusive culture with structured recognition and wellness initiatives
* Work in a prestigious hospitality brand with exposure to international guest standards
* Be part of a professional team that values innovation, heart, and excellence
About the Company
Accor is one of the world’s largest and most influential hospitality groups, operating over 5,000 hotels and resorts across 110+ countries. With a commitment to sustainability, training, and diversity, Accor creates an environment where employees—known as Heartists®—can grow, contribute, and make a meaningful difference. In Dubai, Accor leads in delivering memorable, high-quality service across its portfolio of luxury and lifestyle brands. Join us and bring your coordination skills to life in a world-class hospitality environment.
What You’ll Do
* Respond to and track all guest requests related to housekeeping or internal services
* Use hotel property management systems (PMS) to monitor room status and log updates
* Maintain accurate records of supplies, amenities, and guest request items
* Follow call-handling and telephone etiquette standards while managing internal communication
* Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery
* Update guest history, preferences, and comments into the system for future reference
* Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication
* Perform administrative duties including report filing, logbook entries, and supply ordering
* Participate in team briefings and help drive efficiency and positive morale across housekeeping teams
* Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety & Security) standards are maintained
* Maintain a clean and organized housekeeping office environment
* Help manage lost and found processes in coordination with relevant departments
* Escalate guest concerns promptly and ensure appropriate follow-up
Ideal Profile – Detail-Oriented and Operationally Efficient
* Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel
* Strong proficiency in Microsoft Office (Excel, Word)
* Experience with hotel PMS and dispatch systems (Opera preferred)
* Strong organizational skills and attention to detail
* Fluent spoken and written English; additional languages are a plus
* Excellent communication, interpersonal, and multitasking abilities
* Proactive, service-minded, and calm under pressure
* Professional personal presentation and understanding of hotel standards
* Ability to work independently while managing team support functions
* Committed to data accuracy, time management, and guest confidentiality
Why Join Us – Accor Careers in Dubai
* Access to global career development and learning via Accor Academies
* Employee benefit card offering worldwide hotel discounts
* Supportive and inclusive culture with structured recognition and wellness initiatives
* Work in a prestigious hospitality brand with exposure to international guest standards
* Be part of a professional team that values innovation, heart, and excellence
About the Company
Accor is one of the world’s largest and most influential hospitality groups, operating over 5,000 hotels and resorts across 110+ countries. With a commitment to sustainability, training, and diversity, Accor creates an environment where employees—known as Heartists®—can grow, contribute, and make a meaningful difference. In Dubai, Accor leads in delivering memorable, high-quality service across its portfolio of luxury and lifestyle brands. Join us and bring your coordination skills to life in a world-class hospitality environment.
