Housekeeping Supervisor - Guest Rooms
Posted date [2026-10-03]
(ID: 52866)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Housekeeping Supervisor - Guest RoomsJob Snapshot
Role: Housekeeping Supervisor - Guest Rooms
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hotel Management
Experience: Minimum 2 years in a similar role with a five-star hotel
Job Type: Full Time
Position Overview
Accor is seeking a Housekeeping Supervisor - Guest Rooms in Dubai, United Arab Emirates to oversee daily room attendant activities and maintain high standards of cleanliness, presentation, hygiene, and guest service. The role combines guest room and public area inspections, team briefings, on-the-job training, maintenance coordination, linen control, and shift supervision to support efficient housekeeping operations within a five-star hotel environment.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Job Description
The Housekeeping Supervisor is responsible for supervising Room Attendants and monitoring the condition and cleanliness of guest
rooms, corridors, pantries, and service areas. The position requires close attention to detail, effective team coordination, and regular communication with Housekeeping, Front Office, Engineering, and Security.
Daily Operations and Supervision
- Conduct daily briefings for Room Attendants and communicate operational priorities.
- Inspect employee grooming and ensure appropriate presentation standards are maintained.
- Supervise Room Attendants and oversee their daily activities.
- Conduct on-the-job training to reinforce housekeeping procedures and service standards.
- Oversee the work of public area attendants as required.
- Maintain effective working relationships within the housekeeping team and with other departments.
- Ensure proper handover between incoming and outgoing shifts.
- Remain informed about daily hotel activities and facilities.
Room Inspection and Cleanliness
- Inspect guest rooms, corridors, pantries, and service areas daily to maintain required cleanliness and hygiene standards.
- Check occupied, vacant, and checkout rooms as part of scheduled physical inspections.
- Pay close attention to detail when inspecting rooms and other assigned areas.
- Give special attention to VIP rooms.
- Ensure housekeeping trolleys are positioned correctly in guest corridors and at room entrances during cleaning.
- Monitor compliance with procedures for entering and leaving guest rooms.
- Maintain cleanliness, hygiene, and appropriate care of guest rooms, corridors, and service areas.
- Follow up on Do Not Disturb rooms according to housekeeping procedures.
Maintenance and Equipment
- Check the condition of housekeeping equipment and machines.
- Prepare job orders for identified maintenance requirements.
- Coordinate with Engineering and follow up on outstanding maintenance work.
- Report incomplete maintenance activities and continue follow-up until appropriately addressed.
- Notify the Housekeeper of damage identified in guest rooms.
Guest and Hotel Coordination
- Handle guest service matters within the assigned area.
- Report sick or irregular guests and unidentified persons in guest corridors immediately to the Housekeeper or Security Office.
- Report all Lost and Found items through the Housekeeping department.
- Prepare room discrepancy reports for Front Office.
- Maintain awareness of relevant daily housekeeping information and operational requirements.
- Support smooth communication between Housekeeping and other hotel departments.
Linen, Rooms and Presentation
- Prepare room linen inventories.
- Conduct room and floor fumigation as required.
- Water and change flowers according to the established schedule.
- Ensure flower arrangements are appropriately presented before delivery to guest rooms.
- Check checkout rooms and other assigned guest rooms to confirm readiness and presentation standards.
Qualifications
- University degree in any field.
- Minimum 2 years of experience in a similar role within a five-star hotel.
- Passion for delivering exceptional service.
- Ability to work effectively as part of a team to support guest satisfaction.
- Strong verbal communication skills.
- Strong attention to detail and ability to supervise housekeeping standards consistently.
What Accor Offers
- Employee benefit card with discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies.
- Opportunities to develop skills and grow within the property and across the Accor network.
- Opportunity to participate in Corporate Social Responsibility activities.
Daily Operations and Supervision
- Conduct daily briefings for Room Attendants and communicate operational priorities.
- Inspect employee grooming and ensure appropriate presentation standards are maintained.
- Supervise Room Attendants and oversee their daily activities.
- Conduct on-the-job training to reinforce housekeeping procedures and service standards.
- Oversee the work of public area attendants as required.
- Maintain effective working relationships within the housekeeping team and with other departments.
- Ensure proper handover between incoming and outgoing shifts.
- Remain informed about daily hotel activities and facilities.
Room Inspection and Cleanliness
- Inspect guest rooms, corridors, pantries, and service areas daily to maintain required cleanliness and hygiene standards.
- Check occupied, vacant, and checkout rooms as part of scheduled physical inspections.
- Pay close attention to detail when inspecting rooms and other assigned areas.
- Give special attention to VIP rooms.
- Ensure housekeeping trolleys are positioned correctly in guest corridors and at room entrances during cleaning.
- Monitor compliance with procedures for entering and leaving guest rooms.
- Maintain cleanliness, hygiene, and appropriate care of guest rooms, corridors, and service areas.
- Follow up on Do Not Disturb rooms according to housekeeping procedures.
Maintenance and Equipment
- Check the condition of housekeeping equipment and machines.
- Prepare job orders for identified maintenance requirements.
- Coordinate with Engineering and follow up on outstanding maintenance work.
- Report incomplete maintenance activities and continue follow-up until appropriately addressed.
- Notify the Housekeeper of damage identified in guest rooms.
Guest and Hotel Coordination
- Handle guest service matters within the assigned area.
- Report sick or irregular guests and unidentified persons in guest corridors immediately to the Housekeeper or Security Office.
- Report all Lost and Found items through the Housekeeping department.
- Prepare room discrepancy reports for Front Office.
- Maintain awareness of relevant daily housekeeping information and operational requirements.
- Support smooth communication between Housekeeping and other hotel departments.
Linen, Rooms and Presentation
- Prepare room linen inventories.
- Conduct room and floor fumigation as required.
- Water and change flowers according to the established schedule.
- Ensure flower arrangements are appropriately presented before delivery to guest rooms.
- Check checkout rooms and other assigned guest rooms to confirm readiness and presentation standards.
Qualifications
- University degree in any field.
- Minimum 2 years of experience in a similar role within a five-star hotel.
- Passion for delivering exceptional service.
- Ability to work effectively as part of a team to support guest satisfaction.
- Strong verbal communication skills.
- Strong attention to detail and ability to supervise housekeeping standards consistently.
What Accor Offers
- Employee benefit card with discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies.
- Opportunities to develop skills and grow within the property and across the Accor network.
- Opportunity to participate in Corporate Social Responsibility activities.
