Housekeeping Supervisor - Quality Control
Posted date [2026-07-28]
(ID: 48731)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Housekeeping Supervisor - Quality ControlJob Snapshot
Role: Housekeeping Supervisor - Quality Control
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Janitorial & Cleaning
Experience: Minimum 2 years in a similar role at a 5-star hotel
Job Type: Full-time
Position Overview
Accor is hiring a Housekeeping Supervisor - Quality Control in Dubai, United Arab Emirates, for a Hospitality role overseeing room, guest-area and service-area cleanliness. The position conducts inspections, supervises housekeeping employees and coordinates maintenance follow-up to preserve five-star presentation and hygiene standards.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Janitorial & Cleaning
Salary: 4500-7000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Housekeeping Supervisor provides the operational control needed to keep guest and service areas consistently ready throughout the day. Through detailed inspections, employee
guidance and coordination with Front Office, Engineering and Security, the role resolves discrepancies before they affect guest comfort or hotel operations.
Key Responsibilities
Daily supervision combines area inspections, workforce coordination, guest assistance and careful follow-up of operational concerns.
* Inspect assigned housekeeping areas every day for cleanliness, condition and presentation.
* Complete daily checklists and verify that employees finish assigned duties.
* Confirm that rooms and guest areas for priority arrivals are prepared to the required standard.
* Conduct daily employee grooming inspections.
* Lead shift briefings for Attendants and Team Leaders.
* Provide practical on-the-job training to improve housekeeping performance.
* Supervise the work of Housekeeping Area Attendants and Team Leaders.
* Monitor productivity and correct incomplete or below-standard work.
* Inspect cleaning equipment and machinery for safe operating condition.
* Ensure housekeeping tools and machines are properly maintained and stored.
* Raise job orders and coordinate repair requirements with Engineering.
* Follow up on incomplete maintenance work until appropriate action is completed.
* Attend daily departmental briefings with housekeeping management.
* Prepare room-discrepancy reports for Front Office.
* Manage complete handovers between outgoing and incoming shifts.
* Report lost-and-found items according to hotel procedures.
* Inform the Housekeeper and Security immediately about suspicious persons or unusual situations.
* Escalate concerns involving sick or distressed guests for prompt assistance.
* Handle guest service requirements within the assigned station.
* Maintain constructive employee relations and encourage cooperation within the team.
* Water and replace flowers according to the established schedule.
* Protect the cleanliness, hygiene and condition of housekeeping and service areas.
* Remain informed about daily hotel activities, service priorities and guest requirements.
* Maintain accurate knowledge of hotel facilities to assist guests and colleagues.
* Follow professional grooming standards and demonstrate respectful interdepartmental conduct.
Ideal Profile
Candidates should hold a university degree in any field and have at least two years of experience in a comparable housekeeping supervisory position within a 5-star hotel. Practical knowledge of area inspection, employee supervision and maintenance coordination is required.
The preferred applicant will demonstrate close attention to detail, confident team leadership and the ability to handle guest-service matters professionally. Strong communication and organized shift-management skills are essential.
Skills Set
* Housekeeping area inspection
* Five-star cleanliness standards
* Guest-area quality control
* Daily checklist supervision
* Priority room inspection
* Employee grooming assessment
* Team briefing and training
* Attendant performance monitoring
* Cleaning-equipment inspection
* Maintenance job-order follow-up
* Front Office discrepancy reporting
* Lost-and-found procedures
* Security incident reporting
* Guest service coordination
* Shift handover management
* Service-area hygiene control
* Interdepartmental communication
* Flower-care scheduling
Why Join Us
Housekeeping supervision offers a stable career path for professionals who combine detailed quality control with effective team leadership. Accor provides discounted employee rates, learning programs through its Academies and opportunities to progress across different hotels, brands and international locations.
About the Company
Accor is an international hospitality group with more than 45 brands spanning hotels, restaurants and lifestyle destinations. The company supports responsible hospitality, inclusive employment and continued professional development across its worldwide network.
Key Responsibilities
Daily supervision combines area inspections, workforce coordination, guest assistance and careful follow-up of operational concerns.
* Inspect assigned housekeeping areas every day for cleanliness, condition and presentation.
* Complete daily checklists and verify that employees finish assigned duties.
* Confirm that rooms and guest areas for priority arrivals are prepared to the required standard.
* Conduct daily employee grooming inspections.
* Lead shift briefings for Attendants and Team Leaders.
* Provide practical on-the-job training to improve housekeeping performance.
* Supervise the work of Housekeeping Area Attendants and Team Leaders.
* Monitor productivity and correct incomplete or below-standard work.
* Inspect cleaning equipment and machinery for safe operating condition.
* Ensure housekeeping tools and machines are properly maintained and stored.
* Raise job orders and coordinate repair requirements with Engineering.
* Follow up on incomplete maintenance work until appropriate action is completed.
* Attend daily departmental briefings with housekeeping management.
* Prepare room-discrepancy reports for Front Office.
* Manage complete handovers between outgoing and incoming shifts.
* Report lost-and-found items according to hotel procedures.
* Inform the Housekeeper and Security immediately about suspicious persons or unusual situations.
* Escalate concerns involving sick or distressed guests for prompt assistance.
* Handle guest service requirements within the assigned station.
* Maintain constructive employee relations and encourage cooperation within the team.
* Water and replace flowers according to the established schedule.
* Protect the cleanliness, hygiene and condition of housekeeping and service areas.
* Remain informed about daily hotel activities, service priorities and guest requirements.
* Maintain accurate knowledge of hotel facilities to assist guests and colleagues.
* Follow professional grooming standards and demonstrate respectful interdepartmental conduct.
Ideal Profile
Candidates should hold a university degree in any field and have at least two years of experience in a comparable housekeeping supervisory position within a 5-star hotel. Practical knowledge of area inspection, employee supervision and maintenance coordination is required.
The preferred applicant will demonstrate close attention to detail, confident team leadership and the ability to handle guest-service matters professionally. Strong communication and organized shift-management skills are essential.
Skills Set
* Housekeeping area inspection
* Five-star cleanliness standards
* Guest-area quality control
* Daily checklist supervision
* Priority room inspection
* Employee grooming assessment
* Team briefing and training
* Attendant performance monitoring
* Cleaning-equipment inspection
* Maintenance job-order follow-up
* Front Office discrepancy reporting
* Lost-and-found procedures
* Security incident reporting
* Guest service coordination
* Shift handover management
* Service-area hygiene control
* Interdepartmental communication
* Flower-care scheduling
Why Join Us
Housekeeping supervision offers a stable career path for professionals who combine detailed quality control with effective team leadership. Accor provides discounted employee rates, learning programs through its Academies and opportunities to progress across different hotels, brands and international locations.
About the Company
Accor is an international hospitality group with more than 45 brands spanning hotels, restaurants and lifestyle destinations. The company supports responsible hospitality, inclusive employment and continued professional development across its worldwide network.
