Housekeeping Supervisor - Room Quality
Posted date [2026-08-03]
(ID: 48981)
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Job Description and Requirements
Housekeeping Supervisor - Room QualityJob Snapshot
Role: Housekeeping Supervisor - Room Quality
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality General
Experience: Minimum 1 year of related and supervisory experience
Job Type: Full-time
Position Overview
The Housekeeping Supervisor - Room Quality position in Dubai, United Arab Emirates, is a guest-room operations opportunity within the Hospitality industry. Marriott International is hiring an experienced supervisor to inspect cleaned rooms and public areas while coordinating daily housekeeping activities at a hotel on Palm Jumeirah.
The supervisor will verify room readiness, resolve status discrepancies and help prioritize cleaning assignments. The role also supports employee training, scheduling, performance management and communication between Housekeeping, Laundry, Engineering and Front Office teams.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hospitality General
Salary: AED 3500-5500 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final
offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Non-management
Work Location: Palm West Beach, Palm Jumeirah Road
Job Number: 26095739
Role Context
Room cleanliness and readiness directly affect guest satisfaction and the hotel’s ability to manage arrivals efficiently. The Housekeeping Supervisor provides the final quality check after cleaning and ensures that each room’s physical condition matches its status in hotel systems.
The position serves as an operational link between departments. Accurate updates and timely issue resolution help Front Office assign rooms confidently while allowing Housekeeping, Laundry and Engineering teams to coordinate their work effectively.
Key Responsibilities
The supervisor will maintain room-quality standards while helping management organize people, assignments and interdepartmental communication.
* Inspect cleaned guest rooms for quality and presentation.
* Check public areas, pool areas and other assigned hotel spaces.
* Confirm that completed work meets housekeeping standards.
* Run sold-room and room-status reports.
* Identify and investigate discrepant rooms.
* Verify the status of occupied, vacant and departing rooms.
* Prioritize cleaning according to guest arrivals and operational needs.
* Update the status of departing guest rooms.
* Prepare and distribute room assignments.
* Communicate changes in cleaning priorities to employees.
* Coordinate activities across Housekeeping, Engineering, Front Office and Laundry.
* Work with the Front Desk to document and resolve room discrepancies.
* Escalate maintenance defects and safety hazards promptly.
* Communicate unresolved concerns to the next shift.
* Complete required operational paperwork accurately.
* Assist management with employee recruitment and onboarding.
* Support team training, scheduling and performance evaluation.
* Coach and motivate housekeeping employees.
* Help address conduct or performance concerns according to company procedures.
* Reinforce safety, security and quality requirements.
* Protect confidential information and hotel assets.
* Respond professionally to guest requests and accessibility needs.
* Support additional reasonable duties assigned by supervisors.
Ideal Profile
The preferred candidate will be detail-oriented, organized and confident coordinating a busy housekeeping shift. They should be able to inspect rooms carefully, guide employees constructively and maintain clear communication with operational departments.
* High school diploma or equivalent preferred.
* At least 1 year of related housekeeping experience.
* Minimum 1 year of supervisory experience.
* No license or certification specified.
* Understanding of hotel room-cleaning and inspection standards.
* Ability to read and reconcile room-status reports.
* Confidence assigning work and adjusting priorities.
* Strong coaching and employee-support skills.
* Professional written and verbal communication.
* Ability to use computers and point-of-sale systems.
* Attention to small details and accurate record-keeping.
* Guest-focused approach and professional appearance.
The role requires standing, sitting, kneeling or walking for extended periods across an entire shift. Candidates must be able to push and pull loaded housekeeping carts over uneven or sloping surfaces and move objects weighing up to 55 pounds without assistance or heavier objects with assistance.
Regular reaching, bending, twisting, pulling and stooping are also required, together with the ability to handle objects of different sizes and visually verify detailed information.
Skills Set
* Guest-room inspection
* Housekeeping supervision
* Room-status control
* Discrepant-room resolution
* Cleaning-priority planning
* Public-area inspection
* Housekeeping scheduling
* Employee coaching
* Quality assurance
* Front Office coordination
* Laundry coordination
* Engineering coordination
* Shift handover communication
* Hotel systems
* Report preparation
* Guest-service support
Why Join Us
This position provides the opportunity to influence room quality, team performance and the daily guest experience at a Palm Jumeirah hotel. The supervisor will gain broad operational exposure through regular collaboration with Housekeeping, Front Office, Engineering and Laundry.
Marriott and JW Marriott support associate training, recognition, professional development and well-being. Employees join a diverse international organization with opportunities to build long-term hospitality careers across its portfolio.
About the Company
Marriott International is a global hospitality company operating a wide portfolio of hotels and resorts. JW Marriott is its luxury brand, recognized for thoughtful service, refined guest experiences and a people-first workplace culture. The company values inclusion, associate development and consistently high standards of hospitality.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Non-management
Work Location: Palm West Beach, Palm Jumeirah Road
Job Number: 26095739
Role Context
Room cleanliness and readiness directly affect guest satisfaction and the hotel’s ability to manage arrivals efficiently. The Housekeeping Supervisor provides the final quality check after cleaning and ensures that each room’s physical condition matches its status in hotel systems.
The position serves as an operational link between departments. Accurate updates and timely issue resolution help Front Office assign rooms confidently while allowing Housekeeping, Laundry and Engineering teams to coordinate their work effectively.
Key Responsibilities
The supervisor will maintain room-quality standards while helping management organize people, assignments and interdepartmental communication.
* Inspect cleaned guest rooms for quality and presentation.
* Check public areas, pool areas and other assigned hotel spaces.
* Confirm that completed work meets housekeeping standards.
* Run sold-room and room-status reports.
* Identify and investigate discrepant rooms.
* Verify the status of occupied, vacant and departing rooms.
* Prioritize cleaning according to guest arrivals and operational needs.
* Update the status of departing guest rooms.
* Prepare and distribute room assignments.
* Communicate changes in cleaning priorities to employees.
* Coordinate activities across Housekeeping, Engineering, Front Office and Laundry.
* Work with the Front Desk to document and resolve room discrepancies.
* Escalate maintenance defects and safety hazards promptly.
* Communicate unresolved concerns to the next shift.
* Complete required operational paperwork accurately.
* Assist management with employee recruitment and onboarding.
* Support team training, scheduling and performance evaluation.
* Coach and motivate housekeeping employees.
* Help address conduct or performance concerns according to company procedures.
* Reinforce safety, security and quality requirements.
* Protect confidential information and hotel assets.
* Respond professionally to guest requests and accessibility needs.
* Support additional reasonable duties assigned by supervisors.
Ideal Profile
The preferred candidate will be detail-oriented, organized and confident coordinating a busy housekeeping shift. They should be able to inspect rooms carefully, guide employees constructively and maintain clear communication with operational departments.
* High school diploma or equivalent preferred.
* At least 1 year of related housekeeping experience.
* Minimum 1 year of supervisory experience.
* No license or certification specified.
* Understanding of hotel room-cleaning and inspection standards.
* Ability to read and reconcile room-status reports.
* Confidence assigning work and adjusting priorities.
* Strong coaching and employee-support skills.
* Professional written and verbal communication.
* Ability to use computers and point-of-sale systems.
* Attention to small details and accurate record-keeping.
* Guest-focused approach and professional appearance.
The role requires standing, sitting, kneeling or walking for extended periods across an entire shift. Candidates must be able to push and pull loaded housekeeping carts over uneven or sloping surfaces and move objects weighing up to 55 pounds without assistance or heavier objects with assistance.
Regular reaching, bending, twisting, pulling and stooping are also required, together with the ability to handle objects of different sizes and visually verify detailed information.
Skills Set
* Guest-room inspection
* Housekeeping supervision
* Room-status control
* Discrepant-room resolution
* Cleaning-priority planning
* Public-area inspection
* Housekeeping scheduling
* Employee coaching
* Quality assurance
* Front Office coordination
* Laundry coordination
* Engineering coordination
* Shift handover communication
* Hotel systems
* Report preparation
* Guest-service support
Why Join Us
This position provides the opportunity to influence room quality, team performance and the daily guest experience at a Palm Jumeirah hotel. The supervisor will gain broad operational exposure through regular collaboration with Housekeeping, Front Office, Engineering and Laundry.
Marriott and JW Marriott support associate training, recognition, professional development and well-being. Employees join a diverse international organization with opportunities to build long-term hospitality careers across its portfolio.
About the Company
Marriott International is a global hospitality company operating a wide portfolio of hotels and resorts. JW Marriott is its luxury brand, recognized for thoughtful service, refined guest experiences and a people-first workplace culture. The company values inclusion, associate development and consistently high standards of hospitality.
