 |
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do – fostering authentic and meaningful connections, and constantly seeking to spark delight for our clients and to deliver excellence. Our bold and visionary approach reaches far beyond the traditional hotel model, reimagining and continuously transforming hospitality to craft and unlock exceptional experiences for our clients, to give back to the planet and our communities, and drive value for our partners and all stakeholders.... |
Job responsibilities and essential job functions include but are not limited to the following:
Report to work on scheduled time, wearing the proper uniform and nametag at all time
Maintain a clean and safe work environment
Inform Guests about all other hotel services and promotions upon request
Maintain good working relationships with all fellow Colleagues
Keep an up-to-date knowledge of the menu, beverage list and wine list
Maintain the telephone etiquette at all times
Take Guest orders accurately, honoring all special requests
Process pre ordered meals
Up sell orders / suggest food & beverage items as per orders
Give appropriate preparation and delivery times
Enter Guest orders in Micros POS
Communicate all incoming orders to servers properly
Keep track of all incoming and outgoing orders on floor sheets
Close checks accordingly upon return of servers
Process daily amenity list
Handle Guest inquiries and complaints
Coordinate with refreshment centre Colleagues for check out / refill bar / remove bar or alcohol remove requests promptly
Run end of shift reports
Drop cash payments
Assist with tray and table set ups if necessary
Assist with side work if necessary
Drop checks to accounts
Process all internal catering requests
Prior to service: inform yourself about the menus and hours of operation of each outlet within the hotel, as well as any ongoing events or promotions.
Answer phones within 3 rings and do not put guests on hold without their permission. Guests must not remain on hold for more than 30 seconds; alternatively, offer to return the guest’s call within 3 minutes.
Acknowledge guests by name, speaking in a clear and friendly manner.
Communicate in an engaging manner, anticipating and understanding the guest’s needs.
Guest conversation should be warm and attentive.
Offer recommendations and suggestions prior to food order being placed.
Ask the guest about required condiments and preferred cooking temperature, if applicable
Confirm amount of place settings.
At breakfast, the order taker must ask if the guest has received their daily newspaper; if not, offer to include it with the breakfast order.
Provide the guest with the actual time that the order will be delivered (e.g. hour and minute) rather than the amount of time required.
Awareness of guest’s time, circumstances and well-being should be considered in all interactions.
Wow guests in situations that present themselves as opportunities.
Thank guests, using their name where appropriate.
Qualifications
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective
Must be flexible in terms of working hours
Must know various food & beverage terminologies
Working knowledge of Micros & MS Office is must
2 years minimum experience in customer service
A hospitality diploma is an asset
Must have the ability to handle cash effectively and accurately
Physical Aspects of Position (include but are not limited to):
Sitting throughout shift
Occasional walking and standing
Occasional lifting and carrying up to 20 lbs.
Occasional pushing and bending
Additional Information
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Report to work on scheduled time, wearing the proper uniform and nametag at all time
Maintain a clean and safe work environment
Inform Guests about all other hotel services and promotions upon request
Maintain good working relationships with all fellow Colleagues
Keep an up-to-date knowledge of the menu, beverage list and wine list
Maintain the telephone etiquette at all times
Take Guest orders accurately, honoring all special requests
Process pre ordered meals
Up sell orders / suggest food & beverage items as per orders
Give appropriate preparation and delivery times
Enter Guest orders in Micros POS
Communicate all incoming orders to servers properly
Keep track of all incoming and outgoing orders on floor sheets
Close checks accordingly upon return of servers
Process daily amenity list
Handle Guest inquiries and complaints
Coordinate with refreshment centre Colleagues for check out / refill bar / remove bar or alcohol remove requests promptly
Run end of shift reports
Drop cash payments
Assist with tray and table set ups if necessary
Assist with side work if necessary
Drop checks to accounts
Process all internal catering requests
Prior to service: inform yourself about the menus and hours of operation of each outlet within the hotel, as well as any ongoing events or promotions.
Answer phones within 3 rings and do not put guests on hold without their permission. Guests must not remain on hold for more than 30 seconds; alternatively, offer to return the guest’s call within 3 minutes.
Acknowledge guests by name, speaking in a clear and friendly manner.
Communicate in an engaging manner, anticipating and understanding the guest’s needs.
Guest conversation should be warm and attentive.
Offer recommendations and suggestions prior to food order being placed.
Ask the guest about required condiments and preferred cooking temperature, if applicable
Confirm amount of place settings.
At breakfast, the order taker must ask if the guest has received their daily newspaper; if not, offer to include it with the breakfast order.
Provide the guest with the actual time that the order will be delivered (e.g. hour and minute) rather than the amount of time required.
Awareness of guest’s time, circumstances and well-being should be considered in all interactions.
Wow guests in situations that present themselves as opportunities.
Thank guests, using their name where appropriate.
Qualifications
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective
Must be flexible in terms of working hours
Must know various food & beverage terminologies
Working knowledge of Micros & MS Office is must
2 years minimum experience in customer service
A hospitality diploma is an asset
Must have the ability to handle cash effectively and accurately
Physical Aspects of Position (include but are not limited to):
Sitting throughout shift
Occasional walking and standing
Occasional lifting and carrying up to 20 lbs.
Occasional pushing and bending
Additional Information
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
