IT Coordinator - Hospitality Systems Support
Posted date [2026-07-28]
(ID: 48732)
 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
IT Coordinator - Hospitality Systems SupportJob Snapshot
Role: IT Coordinator - Hospitality Systems Support
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: IT General
Experience: 2-3 years of hospitality IT experience
Job Type: Full-time
Position Overview
Accor is hiring an IT Coordinator - Hospitality Systems Support in Dubai, United Arab Emirates, for a Hospitality technology role aboard the Queen Elizabeth 2 floating hotel. The position supports computers, servers, hotel applications and network services to maintain secure and dependable daily operations.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: IT General
Salary: 5000-8000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The IT Coordinator keeps the hotel\'s technology environment available for guest services and internal departments. Responsive troubleshooting, accurate system configuration and controlled user access help prevent
operational disruption across Front Office, food and beverage, administration and other hotel functions.
Key Responsibilities
The role provides day-to-day technical support while contributing to system security, documentation and operational readiness.
* Implement and support Accor technology standards and recommended practices.
* Contribute technical solutions and troubleshooting notes to the Accor Technology Services knowledge base.
* Diagnose hardware, software, server and network issues reported by hotel departments.
* Provide technical support for workstations, user devices and peripheral equipment.
* Install and configure Windows servers and desktop computers.
* Maintain operating systems, databases, hotel applications and supporting software.
* Monitor system performance and complete routine optimization activities.
* Support Opera and MICROS applications used across hotel operations.
* Assist employees with Microsoft Office applications and general system access.
* Set up user accounts, permissions and equipment for newly hired employees.
* Confirm that new users receive appropriate access according to their responsibilities.
* Prepare, deploy and maintain computers and related equipment.
* Coordinate with internal departments to understand and resolve technology requirements.
* Apply approved security controls to protect systems, users and operational information.
* Escalate significant security incidents, outages and technical risks promptly.
* Maintain accurate records of equipment, configurations, user access and completed support work.
* Support backup, recovery and emergency technology procedures.
* Contribute to crisis-management readiness and business-continuity planning.
* Track assigned projects and complete technical tasks within agreed deadlines.
* Communicate system issues and resolutions clearly to non-technical employees.
Ideal Profile
Candidates should have two to three years of proven information technology experience within the Hospitality industry. Practical knowledge of Opera, MICROS, Microsoft Office, Windows environments and hotel technology operations is required.
The successful applicant will demonstrate initiative, close attention to detail and a service-focused approach. The ability to troubleshoot methodically, manage projects and communicate effectively with employees across different departments is essential.
Skills Set
* Hospitality IT support
* Opera system support
* MICROS support
* Microsoft Office applications
* Windows Server administration
* Workstation installation and configuration
* Network troubleshooting
* Database maintenance
* Peripheral equipment support
* User-account administration
* Access and permission control
* Employee IT onboarding
* System performance monitoring
* IT security support
* Technical documentation
* Knowledge-base management
* Incident escalation
* Business-continuity support
* Emergency technology readiness
* IT project coordination
Why Join Us
Hotel technology professionals support every stage of the guest and employee experience, creating steady demand for reliable IT expertise. Accor offers opportunities to broaden technical knowledge, contribute to international technology standards and pursue career development across its hotels and global brands.
About the Company
Accor is an international hospitality group operating more than 45 brands across hotels, restaurants and lifestyle destinations. The company combines responsible hospitality with technology, employee development and operational innovation throughout its worldwide network.
Key Responsibilities
The role provides day-to-day technical support while contributing to system security, documentation and operational readiness.
* Implement and support Accor technology standards and recommended practices.
* Contribute technical solutions and troubleshooting notes to the Accor Technology Services knowledge base.
* Diagnose hardware, software, server and network issues reported by hotel departments.
* Provide technical support for workstations, user devices and peripheral equipment.
* Install and configure Windows servers and desktop computers.
* Maintain operating systems, databases, hotel applications and supporting software.
* Monitor system performance and complete routine optimization activities.
* Support Opera and MICROS applications used across hotel operations.
* Assist employees with Microsoft Office applications and general system access.
* Set up user accounts, permissions and equipment for newly hired employees.
* Confirm that new users receive appropriate access according to their responsibilities.
* Prepare, deploy and maintain computers and related equipment.
* Coordinate with internal departments to understand and resolve technology requirements.
* Apply approved security controls to protect systems, users and operational information.
* Escalate significant security incidents, outages and technical risks promptly.
* Maintain accurate records of equipment, configurations, user access and completed support work.
* Support backup, recovery and emergency technology procedures.
* Contribute to crisis-management readiness and business-continuity planning.
* Track assigned projects and complete technical tasks within agreed deadlines.
* Communicate system issues and resolutions clearly to non-technical employees.
Ideal Profile
Candidates should have two to three years of proven information technology experience within the Hospitality industry. Practical knowledge of Opera, MICROS, Microsoft Office, Windows environments and hotel technology operations is required.
The successful applicant will demonstrate initiative, close attention to detail and a service-focused approach. The ability to troubleshoot methodically, manage projects and communicate effectively with employees across different departments is essential.
Skills Set
* Hospitality IT support
* Opera system support
* MICROS support
* Microsoft Office applications
* Windows Server administration
* Workstation installation and configuration
* Network troubleshooting
* Database maintenance
* Peripheral equipment support
* User-account administration
* Access and permission control
* Employee IT onboarding
* System performance monitoring
* IT security support
* Technical documentation
* Knowledge-base management
* Incident escalation
* Business-continuity support
* Emergency technology readiness
* IT project coordination
Why Join Us
Hotel technology professionals support every stage of the guest and employee experience, creating steady demand for reliable IT expertise. Accor offers opportunities to broaden technical knowledge, contribute to international technology standards and pursue career development across its hotels and global brands.
About the Company
Accor is an international hospitality group operating more than 45 brands across hotels, restaurants and lifestyle destinations. The company combines responsible hospitality with technology, employee development and operational innovation throughout its worldwide network.
