IT Coordinator – Hotel and Hospitality Technology Support – Cairo, Egypt
Posted date [2025-08-03]
(ID: 36628)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
IT Coordinator – Hotel and Hospitality Technology Support – Cairo, EgyptPosition Overview
Accor is seeking an experienced IT Coordinator to join one of its premier hospitality properties in Cairo, Egypt. This critical role ensures the reliability, security, and efficiency of the hotel’s IT infrastructure, supporting daily operations and enhancing the guest and staff technology experience.
Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Information Technology (IT)
Salary: 15000–20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Role Summary – IT Systems and Network Management in Hospitality
As IT Coordinator, you will be responsible for maintaining and improving the property’s computer systems, software, and network infrastructure. Your work directly supports both front- and back-of-house operations, helping ensure seamless service delivery in a high-paced hotel environment.
What You’ll Do
* Manage hotel IT systems, including networks, servers, and user hardware
* Install, configure, and update software and operating systems on property devices
* Provide technical support and troubleshooting to hotel staff across departments
* Monitor systems for performance, vulnerabilities, and security risks
* Implement IT policies, access controls, and data protection measures
* Coordinate IT asset procurement, maintenance schedules, and inventory management
* Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades
* Plan and lead local IT projects such as system migrations, Wi-Fi expansions, and server upgrades
* Maintain documentation for system configuration, change logs, and licensing
* Ensure timely resolution of helpdesk tickets and user requests
Ideal Profile
* Bachelor’s degree in Information Technology, Computer Science, or a related discipline
* Minimum 2 years’ experience in IT support roles within hospitality or service-based industries
* Strong understanding of Windows OS, Office 365, networking protocols, and cybersecurity basics
* Experience with hotel PMS systems, POS platforms, or Opera is a plus
* Familiarity with LAN/WAN infrastructure and server hardware
* Strong communication skills and ability to support non-technical users
* Self-driven, organized, and responsive under pressure
* Fluency in English required; additional languages are a plus
Why Join Us – Life at Accor
* Join a global hospitality brand with over 5,600 properties and growing innovation in technology
* Access to ongoing learning and IT certification pathways through internal academies
* Exclusive employee rates across Accor hotels worldwide
* Work in a collaborative team environment with strong career development support
* Be part of a responsible hospitality brand focused on sustainability and community impact
About the Company
Accor is a global leader in hospitality with over 45 renowned brands and properties in 110 countries. Our Cairo hotels blend authentic service, innovative systems, and cultural connection to deliver top-tier guest experiences. At Accor, technology is not just a tool—it’s a key part of how we serve with heart. Join us and become a Heartist®.
