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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
IT Support Specialist
Join Accor in Dubai as an IT Support Specialist, where you will play a vital role in maintaining the hotel’s computer networks and ensuring optimal performance, security, and reliability of all IT systems. In this dynamic role, you will provide technical support for hardware and software, implement security protocols, and offer guidance to hotel staff, contributing to a seamless guest experience. This is a fantastic opportunity for tech-savvy professionals passionate about leveraging technology in the hospitality industry.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Information Technology and Technical Support
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Manage and maintain the hotel\'s computer networks, including wired and wireless networks, ensuring optimal performance, security, and reliability.
- Provide technical support for all hardware and software used within the hotel, including computers, printers, POS systems, property management systems (PMS), point of sale systems, and other specialized hotel applications.
- Diagnose and resolve technical issues reported by hotel staff or guests promptly to minimize disruptions to operations.
- Implement and maintain security protocols to protect the hotel\'s IT infrastructure from cyber threats, including malware, viruses, and unauthorized access.
- Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity.
- Assist in the procurement of IT equipment and software, including researching vendors, obtaining quotes, and ensuring purchases align with the hotel\'s budget and technology requirements.
- Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.
- Maintain accurate records, documentation, and inventory of all IT assets, configurations, and procedures.
- Ensure compliance with relevant regulations, industry standards, and best practices related to IT security, data privacy, and technology usage within the hospitality industry.
- Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences, operational efficiency, and cost-effectiveness.
Requirements:
Education and Experience:
- Bachelor\'s degree in Information Technology, Computer Science, or a related field.
- Prior experience in IT support, preferably in the hospitality industry.
- Proficiency in networking, operating systems (Windows, Linux), hardware troubleshooting, and software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certification in relevant IT disciplines (e.g., CompTIA A+, Network+, Security+) is a plus.
- Knowledge of cyber security best practices and data protection regulations.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Flexibility to work in shifts, including weekends and public holidays.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to meeting all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
Join Accor in Dubai as an IT Support Specialist, where you will play a vital role in maintaining the hotel’s computer networks and ensuring optimal performance, security, and reliability of all IT systems. In this dynamic role, you will provide technical support for hardware and software, implement security protocols, and offer guidance to hotel staff, contributing to a seamless guest experience. This is a fantastic opportunity for tech-savvy professionals passionate about leveraging technology in the hospitality industry.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Information Technology and Technical Support
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Manage and maintain the hotel\'s computer networks, including wired and wireless networks, ensuring optimal performance, security, and reliability.
- Provide technical support for all hardware and software used within the hotel, including computers, printers, POS systems, property management systems (PMS), point of sale systems, and other specialized hotel applications.
- Diagnose and resolve technical issues reported by hotel staff or guests promptly to minimize disruptions to operations.
- Implement and maintain security protocols to protect the hotel\'s IT infrastructure from cyber threats, including malware, viruses, and unauthorized access.
- Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity.
- Assist in the procurement of IT equipment and software, including researching vendors, obtaining quotes, and ensuring purchases align with the hotel\'s budget and technology requirements.
- Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.
- Maintain accurate records, documentation, and inventory of all IT assets, configurations, and procedures.
- Ensure compliance with relevant regulations, industry standards, and best practices related to IT security, data privacy, and technology usage within the hospitality industry.
- Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences, operational efficiency, and cost-effectiveness.
Requirements:
Education and Experience:
- Bachelor\'s degree in Information Technology, Computer Science, or a related field.
- Prior experience in IT support, preferably in the hospitality industry.
- Proficiency in networking, operating systems (Windows, Linux), hardware troubleshooting, and software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certification in relevant IT disciplines (e.g., CompTIA A+, Network+, Security+) is a plus.
- Knowledge of cyber security best practices and data protection regulations.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Flexibility to work in shifts, including weekends and public holidays.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to meeting all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
