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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Lobby Ambassador
Step into a dynamic role as a Lobby Ambassador at Accor in Dubai, where you will be the welcoming face of the hotel, ensuring exceptional guest experiences from the moment they arrive. This role involves providing personalized assistance, answering inquiries, and enhancing guest satisfaction through proactive service. Ideal for those passionate about hospitality and customer engagement, this position allows you to make a positive impact in a luxurious and vibrant setting.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Welcome guests as they enter the hotel lobby with a warm and friendly demeanor.
- Offer assistance with luggage and provide directions or information about hotel amenities and services.
- Assist guests with the check-in process, ensuring a smooth and efficient experience.
- Answer any questions they may have about room reservations, hotel policies, or local attractions.
- Act as a concierge by providing recommendations for dining, entertainment, and sightseeing activities in the local area.
- Assist guests with arranging transportation, making restaurant reservations, and coordinating other guest requests as needed.
- Ensure that the lobby area is clean and tidy throughout the day.
- Monitor the lobby for any safety or security concerns and report any issues to appropriate personnel.
- Build positive relationships with guests by anticipating their needs and exceeding their expectations whenever possible.
- Address any guest complaints or concerns promptly and professionally, striving to resolve issues to the guest\'s satisfaction.
- Collaborate effectively with other hotel staff, including front desk agents, housekeeping, and maintenance teams, to ensure seamless coordination and guest satisfaction.
- Communicate any relevant information or updates to the appropriate departments.
Requirements:
Education and Experience:
- Previous experience in a guest-facing role in hospitality, customer service, or a similar field is preferred.
- A friendly and customer-focused attitude with the drive to provide total guest satisfaction.
- Excellent communication and interpersonal skills with the ability to engage guests professionally.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Positive attitude, reliability, and a high standard of personal presentation.
- Ability to work flexible hours, including weekends and public holidays.
- Multilingual abilities are a plus, especially proficiency in English and Arabic.
- Knowledge of local attractions, dining options, and entertainment venues in Dubai is advantageous.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to meeting all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
Step into a dynamic role as a Lobby Ambassador at Accor in Dubai, where you will be the welcoming face of the hotel, ensuring exceptional guest experiences from the moment they arrive. This role involves providing personalized assistance, answering inquiries, and enhancing guest satisfaction through proactive service. Ideal for those passionate about hospitality and customer engagement, this position allows you to make a positive impact in a luxurious and vibrant setting.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Welcome guests as they enter the hotel lobby with a warm and friendly demeanor.
- Offer assistance with luggage and provide directions or information about hotel amenities and services.
- Assist guests with the check-in process, ensuring a smooth and efficient experience.
- Answer any questions they may have about room reservations, hotel policies, or local attractions.
- Act as a concierge by providing recommendations for dining, entertainment, and sightseeing activities in the local area.
- Assist guests with arranging transportation, making restaurant reservations, and coordinating other guest requests as needed.
- Ensure that the lobby area is clean and tidy throughout the day.
- Monitor the lobby for any safety or security concerns and report any issues to appropriate personnel.
- Build positive relationships with guests by anticipating their needs and exceeding their expectations whenever possible.
- Address any guest complaints or concerns promptly and professionally, striving to resolve issues to the guest\'s satisfaction.
- Collaborate effectively with other hotel staff, including front desk agents, housekeeping, and maintenance teams, to ensure seamless coordination and guest satisfaction.
- Communicate any relevant information or updates to the appropriate departments.
Requirements:
Education and Experience:
- Previous experience in a guest-facing role in hospitality, customer service, or a similar field is preferred.
- A friendly and customer-focused attitude with the drive to provide total guest satisfaction.
- Excellent communication and interpersonal skills with the ability to engage guests professionally.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Positive attitude, reliability, and a high standard of personal presentation.
- Ability to work flexible hours, including weekends and public holidays.
- Multilingual abilities are a plus, especially proficiency in English and Arabic.
- Knowledge of local attractions, dining options, and entertainment venues in Dubai is advantageous.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to meeting all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
