Manager – Brand Experience Management
Posted date [2025-05-28]
(ID: 35142)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Manager – Brand Experience Management
Job Overview
Jumeirah Group is currently seeking an experienced **Manager – Brand Experience Management** to join its Brand & Digital Marketing team in Dubai. This strategic role supports the 2030 brand vision through the development and execution of guest experiences, brand rituals, and training frameworks across Jumeirah’s luxury hotel portfolio.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Marketing / PR / Advertising
Salary: 18000-25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Manager – Brand Experience Management, you will lead signature initiatives that enhance Jumeirah’s luxury guest experience across global properties. Your work will directly support the execution of brand frameworks, brand rituals, performance monitoring, and guest engagement—while aligning brand strategy with regional operations.
Key Responsibilities
* Oversee full-cycle implementation of brand initiatives aligned with Jumeirah’s 2030 vision
* Collaborate cross-functionally to embed Brand Rituals, Code, and Governance across all hotels
* Drive unique guest experience strategies in partnership with Hotel Operations
* Work closely with Learning & Development teams to deliver brand training modules
* Engage internal Brand Champions through communications, events, and performance feedback
* Monitor brand performance metrics and manage related budgets
* Coordinate with marketing teams, agencies, and global stakeholders to maintain brand consistency
Job Requirements
* Bachelor’s degree in Marketing, Hospitality, or a related field
* Minimum 5 years’ experience in brand management or hotel operations, preferably in luxury hospitality or travel sectors
* Proven ability to manage large-scale brand projects with multiple stakeholders
* Strong communication, presentation, and project coordination skills
* Fluent in English; excellent writing and interpersonal skills
* Proficient in Microsoft Office; understanding of brand performance tools and frameworks
* International experience and familiarity with corporate branding, hotel standards, and luxury guest expectations preferred
What We Offer
* Attractive, tax-free monthly salary in AED
* Hotel stay discounts and dining benefits across global Jumeirah properties
* Full healthcare package, life insurance, and annual flights
* Career advancement within a globally recognized luxury hospitality group
* Functional incentives and brand-led growth opportunities
About the Company
**Jumeirah Group**, part of Dubai Holding, is a global icon in luxury hospitality with a network of 31 high-end hotels and resorts across the Middle East, Asia, Europe, and Africa. The group’s renowned properties—from Burj Al Arab to Jumeirah Marsa Al Arab—reflect a commitment to unforgettable guest experiences. Jumeirah’s Brand & Digital Marketing team plays a vital role in driving brand excellence, making this position ideal for candidates seeking to contribute to world-class guest journeys and long-term strategic impact in Dubai’s competitive hospitality landscape.
Job Overview
Jumeirah Group is currently seeking an experienced **Manager – Brand Experience Management** to join its Brand & Digital Marketing team in Dubai. This strategic role supports the 2030 brand vision through the development and execution of guest experiences, brand rituals, and training frameworks across Jumeirah’s luxury hotel portfolio.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Marketing / PR / Advertising
Salary: 18000-25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Manager – Brand Experience Management, you will lead signature initiatives that enhance Jumeirah’s luxury guest experience across global properties. Your work will directly support the execution of brand frameworks, brand rituals, performance monitoring, and guest engagement—while aligning brand strategy with regional operations.
Key Responsibilities
* Oversee full-cycle implementation of brand initiatives aligned with Jumeirah’s 2030 vision
* Collaborate cross-functionally to embed Brand Rituals, Code, and Governance across all hotels
* Drive unique guest experience strategies in partnership with Hotel Operations
* Work closely with Learning & Development teams to deliver brand training modules
* Engage internal Brand Champions through communications, events, and performance feedback
* Monitor brand performance metrics and manage related budgets
* Coordinate with marketing teams, agencies, and global stakeholders to maintain brand consistency
Job Requirements
* Bachelor’s degree in Marketing, Hospitality, or a related field
* Minimum 5 years’ experience in brand management or hotel operations, preferably in luxury hospitality or travel sectors
* Proven ability to manage large-scale brand projects with multiple stakeholders
* Strong communication, presentation, and project coordination skills
* Fluent in English; excellent writing and interpersonal skills
* Proficient in Microsoft Office; understanding of brand performance tools and frameworks
* International experience and familiarity with corporate branding, hotel standards, and luxury guest expectations preferred
What We Offer
* Attractive, tax-free monthly salary in AED
* Hotel stay discounts and dining benefits across global Jumeirah properties
* Full healthcare package, life insurance, and annual flights
* Career advancement within a globally recognized luxury hospitality group
* Functional incentives and brand-led growth opportunities
About the Company
**Jumeirah Group**, part of Dubai Holding, is a global icon in luxury hospitality with a network of 31 high-end hotels and resorts across the Middle East, Asia, Europe, and Africa. The group’s renowned properties—from Burj Al Arab to Jumeirah Marsa Al Arab—reflect a commitment to unforgettable guest experiences. Jumeirah’s Brand & Digital Marketing team plays a vital role in driving brand excellence, making this position ideal for candidates seeking to contribute to world-class guest journeys and long-term strategic impact in Dubai’s competitive hospitality landscape.
