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Since 1993, Kerzner International has disrupted the hospitality industry, leaving a lasting mark on guests worldwide with awe-inspiring destination resorts, luxury hotels, and private homes. Through our renowned brands, Atlantis, One&Only, SIRO, and Rare Finds, we have created unrivalled experiences that transcend trends. From unlocking iconic destinations to crafting bespoke guest journeys, our properties immerse you in life’s priceless luxuries – time, culture, nature, and wellness.... |
Manager, Front Office (13429)
At One&Only, our mission is to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We customize every aspect of our guests’ stay to fulfill their dreams and desires. With a chic yet relaxed atmosphere and a meticulous but friendly team, we strive to exceed expectations at every opportunity.
Located on Malaysia\'s south-eastern shoreline, One&Only Desaru Coast is a stunning tropical retreat set on 128 acres of unspoiled nature, bordered by a 1.5-kilometer stretch of pristine white sands. The warm Malaysian charm is one of our most treasured assets. With abundant knowledge and generosity, we anticipate our guests’ needs and go beyond their expectations. Whether planning a family outing or a romantic dinner, we infuse imagination into everything we do, sparking a sense of playfulness and adventure. This is not just our job; it’s our passion.
Key Duties and Responsibilities
- Ensure Front Office services are available and delivered efficiently and courteously, resolving guest issues according to the Rooms Operations Manual.
- Undertake duty management shifts, including nights, and oversee guest safety and well-being in the absence of senior management.
- Maintain knowledge of credit policies and collaborate with the Finance Department to ensure proper credit procedures.
- Assist the sales team during peak periods, resolving booking conflicts and accommodating guest needs per Group standards.
- Plan and implement effective upselling activities to maximize room revenue through strategic rate management.
- Review expected arrivals to ensure guest preferences and amenities are prepared in advance.
- Collaborate with relevant departments to service incoming groups and welcome regular and VIP guests per One&Only protocols.
- Meet regularly with Front Office Supervisors to ensure smooth department operations and communication.
- Manage daily Front Office operations, fostering teamwork and high performance while liaising with internal and external parties.
- Ensure compliance with health, safety, and environmental procedures to provide world-class hospitality.
- Recommend and implement improvements to Front Office policies, ensuring adherence to standards while delivering quality service.
- Motivate staff and identify opportunities for participation in change initiatives and process improvements.
- Ensure prompt and courteous service to maximize guest satisfaction and meet all special requests ethically.
- Actively seek guest feedback to enhance satisfaction and ensure reservations accommodate special requests.
- Facilitate efficient arrival and departure processes for all guests and maintain accurate room folios and payments.
- Oversee luggage and buggy service operations, addressing difficult situations effectively.
- Monitor supply quantities, costs, and quality, and manage work organization within the department.
- Conduct departmental briefings and meetings, ensuring staff schedules align with operational demands.
- Prepare daily reports accurately and timely, collaborating closely with the Reservations team for reservation accuracy.
- Assist with reception duties during high-demand periods and report guest concerns via the Daily Logbook.
- Maintain professional relationships with travel agents, guests, and competitors to incorporate service improvements.
- Provide training to enhance skills and promote multi-functionality among team members.
- Monitor key performance indicators and take corrective actions as needed.
- Keep the Housekeeping Manager informed of any significant issues.
Our brand is rapidly expanding, and we are committed to investing in your growth. Join a team that is open-hearted, intuitive, generous, and spontaneous. We aim to exceed our guests\' expectations and create lasting memories. You will play a crucial role in delivering Amazing Experiences and Everlasting Memories.
At One&Only, our mission is to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We customize every aspect of our guests’ stay to fulfill their dreams and desires. With a chic yet relaxed atmosphere and a meticulous but friendly team, we strive to exceed expectations at every opportunity.
Located on Malaysia\'s south-eastern shoreline, One&Only Desaru Coast is a stunning tropical retreat set on 128 acres of unspoiled nature, bordered by a 1.5-kilometer stretch of pristine white sands. The warm Malaysian charm is one of our most treasured assets. With abundant knowledge and generosity, we anticipate our guests’ needs and go beyond their expectations. Whether planning a family outing or a romantic dinner, we infuse imagination into everything we do, sparking a sense of playfulness and adventure. This is not just our job; it’s our passion.
Key Duties and Responsibilities
- Ensure Front Office services are available and delivered efficiently and courteously, resolving guest issues according to the Rooms Operations Manual.
- Undertake duty management shifts, including nights, and oversee guest safety and well-being in the absence of senior management.
- Maintain knowledge of credit policies and collaborate with the Finance Department to ensure proper credit procedures.
- Assist the sales team during peak periods, resolving booking conflicts and accommodating guest needs per Group standards.
- Plan and implement effective upselling activities to maximize room revenue through strategic rate management.
- Review expected arrivals to ensure guest preferences and amenities are prepared in advance.
- Collaborate with relevant departments to service incoming groups and welcome regular and VIP guests per One&Only protocols.
- Meet regularly with Front Office Supervisors to ensure smooth department operations and communication.
- Manage daily Front Office operations, fostering teamwork and high performance while liaising with internal and external parties.
- Ensure compliance with health, safety, and environmental procedures to provide world-class hospitality.
- Recommend and implement improvements to Front Office policies, ensuring adherence to standards while delivering quality service.
- Motivate staff and identify opportunities for participation in change initiatives and process improvements.
- Ensure prompt and courteous service to maximize guest satisfaction and meet all special requests ethically.
- Actively seek guest feedback to enhance satisfaction and ensure reservations accommodate special requests.
- Facilitate efficient arrival and departure processes for all guests and maintain accurate room folios and payments.
- Oversee luggage and buggy service operations, addressing difficult situations effectively.
- Monitor supply quantities, costs, and quality, and manage work organization within the department.
- Conduct departmental briefings and meetings, ensuring staff schedules align with operational demands.
- Prepare daily reports accurately and timely, collaborating closely with the Reservations team for reservation accuracy.
- Assist with reception duties during high-demand periods and report guest concerns via the Daily Logbook.
- Maintain professional relationships with travel agents, guests, and competitors to incorporate service improvements.
- Provide training to enhance skills and promote multi-functionality among team members.
- Monitor key performance indicators and take corrective actions as needed.
- Keep the Housekeeping Manager informed of any significant issues.
Our brand is rapidly expanding, and we are committed to investing in your growth. Join a team that is open-hearted, intuitive, generous, and spontaneous. We aim to exceed our guests\' expectations and create lasting memories. You will play a crucial role in delivering Amazing Experiences and Everlasting Memories.
