Membership Coordinator - Fitness and Wellness
Posted date [2026-07-28]
(ID: 48735)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Membership Coordinator - Fitness and WellnessJob Snapshot
Role: Membership Coordinator - Fitness and Wellness
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Support-Client Care
Experience: Previous experience or a minimum of 1 year of relevant work experience
Job Type: Full-time
Position Overview
Accor is hiring a Membership Coordinator - Fitness and Wellness in Dubai, United Arab Emirates, for a Hospitality opportunity at Fairmont The Palm. The role supports the ReConnect membership program through member registration, facility check-in, payment collection, database administration and personalized information about fitness and wellness services.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Customer Support-Client Care
Salary: 3500-5500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Membership Coordinator serves as a central contact for members using the resort\'s fitness, pool
and wellness facilities. Accurate agreements, responsive communication and clear benefit explanations help strengthen member satisfaction, improve retention and support revenue from memberships, day passes and retail products.
Key Responsibilities
The position combines member service, front-desk support, administrative control and fitness-program sales assistance.
* Deliver professional, friendly and engaging service to members and hotel guests.
* Support the daily administration of the ReConnect membership program.
* Maintain current knowledge of fitness classes, facilities and available services.
* Assist members and guests with facility check-in procedures.
* Explain fitness classes, pool day passes, promotions and membership options.
* Provide accurate information about wellness products and retail items.
* Support retail sales and answer product-related questions.
* Collect membership payments according to approved procedures.
* Prepare membership agreements and verify that required information is complete.
* Explain membership benefits, access conditions and available services.
* Respond to member enquiries in person, by telephone or through approved communication channels.
* Resolve routine concerns and refer complex matters to the ReConnect Assistant Manager.
* Maintain an accurate and updated membership database.
* Organize membership agreements, payment records and supporting documents.
* Process member requests and follow up on unresolved service matters.
* Consolidate monthly reports covering membership activities and transactions.
* Follow departmental policies, operating procedures and service standards.
* Maintain compliance with safety and sanitation requirements.
* Identify and report potential health and safety hazards.
* Maintain excellent personal grooming and cleanliness.
* Complete additional duties assigned by management.
Ideal Profile
Candidates should possess a high school diploma, relevant vocational training or at least one year of work experience. Previous exposure to a luxury hotel or fitness centre is preferred but not essential. CPR and First Aid certification will be advantageous.
Fluency in written and spoken English is essential, and Russian-language ability is required. The preferred applicant will have a friendly personality, strong people-interaction skills and the ability to manage member records with accuracy and discretion.
Skills Set
* Fitness membership administration
* Member registration
* Facility check-in
* Membership agreement preparation
* Payment collection
* Membership database maintenance
* Member benefit explanation
* Fitness class information
* Pool day-pass sales
* Retail product sales
* Member enquiry management
* Complaint resolution
* Monthly activity reporting
* Health and safety awareness
* Sanitation procedure compliance
* CPR and First Aid awareness
* English communication
* Russian communication
* Customer relationship management
* Administrative organization
Why Join Us
Fitness and wellness services are an important part of the luxury resort experience, creating valuable opportunities for professionals with strong member-service and administrative abilities. Accor supports learning, internal mobility and career development across its international network of hotels and hospitality brands.
About the Company
Accor is an international hospitality group whose portfolio includes Fairmont Hotels and Resorts. The company operates a global network of hotels, restaurants and lifestyle destinations while promoting responsible hospitality, employee development and inclusive career opportunities.
Key Responsibilities
The position combines member service, front-desk support, administrative control and fitness-program sales assistance.
* Deliver professional, friendly and engaging service to members and hotel guests.
* Support the daily administration of the ReConnect membership program.
* Maintain current knowledge of fitness classes, facilities and available services.
* Assist members and guests with facility check-in procedures.
* Explain fitness classes, pool day passes, promotions and membership options.
* Provide accurate information about wellness products and retail items.
* Support retail sales and answer product-related questions.
* Collect membership payments according to approved procedures.
* Prepare membership agreements and verify that required information is complete.
* Explain membership benefits, access conditions and available services.
* Respond to member enquiries in person, by telephone or through approved communication channels.
* Resolve routine concerns and refer complex matters to the ReConnect Assistant Manager.
* Maintain an accurate and updated membership database.
* Organize membership agreements, payment records and supporting documents.
* Process member requests and follow up on unresolved service matters.
* Consolidate monthly reports covering membership activities and transactions.
* Follow departmental policies, operating procedures and service standards.
* Maintain compliance with safety and sanitation requirements.
* Identify and report potential health and safety hazards.
* Maintain excellent personal grooming and cleanliness.
* Complete additional duties assigned by management.
Ideal Profile
Candidates should possess a high school diploma, relevant vocational training or at least one year of work experience. Previous exposure to a luxury hotel or fitness centre is preferred but not essential. CPR and First Aid certification will be advantageous.
Fluency in written and spoken English is essential, and Russian-language ability is required. The preferred applicant will have a friendly personality, strong people-interaction skills and the ability to manage member records with accuracy and discretion.
Skills Set
* Fitness membership administration
* Member registration
* Facility check-in
* Membership agreement preparation
* Payment collection
* Membership database maintenance
* Member benefit explanation
* Fitness class information
* Pool day-pass sales
* Retail product sales
* Member enquiry management
* Complaint resolution
* Monthly activity reporting
* Health and safety awareness
* Sanitation procedure compliance
* CPR and First Aid awareness
* English communication
* Russian communication
* Customer relationship management
* Administrative organization
Why Join Us
Fitness and wellness services are an important part of the luxury resort experience, creating valuable opportunities for professionals with strong member-service and administrative abilities. Accor supports learning, internal mobility and career development across its international network of hotels and hospitality brands.
About the Company
Accor is an international hospitality group whose portfolio includes Fairmont Hotels and Resorts. The company operates a global network of hotels, restaurants and lifestyle destinations while promoting responsible hospitality, employee development and inclusive career opportunities.
