Operations Manager - Hotel Departments
Posted date [2026-08-03]
(ID: 48989)
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Job Description and Requirements
Operations Manager - Hotel DepartmentsJob Snapshot
Role: Operations Manager - Hotel Departments
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hotel Management
Experience: Minimum 2 to 4 years of relevant hotel operations experience
Job Type: Full-time
Position Overview
The Operations Manager - Hotel Departments position in Dubai, United Arab Emirates, is a management opportunity within the Hospitality industry. Marriott International is hiring an experienced leader to oversee operations across two hotel departments while improving guest satisfaction, employee engagement and financial performance.
The manager may lead Front Office together with Food and Beverage and Culinary, or Engineering and Maintenance together with Housekeeping. The position will manage employees, maintain brand standards and ensure that departmental activities support the property’s service, productivity and financial goals.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: AED 12000-20000 per month
Estimated salary range based on similar
jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Management
Work Location: Plot 529, Municipality Number 373-1450, Al Thowima Street
Job Number: 26095048
Role Context
Hotel departments must work together consistently to provide a smooth guest experience. This role creates operational alignment across two major functions, ensuring that employees understand service expectations, resources are scheduled appropriately and performance barriers are resolved quickly.
The Operations Manager will connect daily departmental execution with broader property objectives. Their leadership will influence guest satisfaction, employee capability, workplace safety, cost management and the hotel’s overall financial results.
Key Responsibilities
The manager will provide visible leadership while maintaining accountability for service quality, safety, people development and departmental performance.
* Direct daily activities across two assigned hotel departments.
* Ensure operating standards and procedures are followed consistently.
* Lead employees while supporting the achievement of property goals.
* Remain visible and approachable to guests.
* Provide professional and courteous service at all times.
* Help employees understand changing guest needs and expectations.
* Ensure supervisors and managers understand the brand’s service culture.
* Respond promptly to customer-service department requests.
* Monitor guest feedback and coordinate appropriate service recovery.
* Implement the property emergency plan.
* Maintain a safe working environment.
* Support compliance with applicable occupational safety and chemical-handling requirements.
* Implement and sustain accident-prevention programs.
* Maintain an effective key-control process.
* Apply the property’s second-effort and recovery procedures.
* Review financial statements, sales reports and operational activity.
* Measure productivity and progress against departmental goals.
* Identify opportunities for cost reduction and program improvement.
* Guide team scheduling against occupancy, service and labor requirements.
* Use the approved scheduling tool to align staffing with demand.
* Identify and remove barriers preventing the team from achieving targets.
* Communicate guest-tracking and productivity goals clearly.
* Lead by example with confidence, energy and enthusiasm.
* Maintain staffing levels capable of exceeding guest expectations.
* Support fair-treatment and open-door workplace policies.
* Maintain licenses and permits required by relevant authorities.
* Publish guest-satisfaction results and related feedback promptly.
* Use comment cards, letters and service data to identify improvements.
* Ensure departmental training plans are established and completed.
* Verify that employees meet the required hospitality standards.
* Hold weekly Continuous Improvement Meetings in each department.
* Build a working culture based on motivation, empowerment and teamwork.
* Support additional hotel operations functions when required.
Ideal Profile
The successful candidate will be an energetic and approachable hotel leader who can manage operational detail without losing focus on guests and employees. They should be comfortable reviewing financial results, coaching teams and coordinating different departments toward shared property goals.
Candidates may qualify through either of the following routes:
* High school diploma or equivalent with at least 4 years of experience in guest services, Front Office, Housekeeping or a related professional area.
* Two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration or a related field, together with at least 2 years of relevant experience.
The preferred profile also includes:
* Experience managing hotel employees and daily departmental operations.
* Strong understanding of guest satisfaction and service recovery.
* Ability to review budgets, productivity data and performance reports.
* Knowledge of workforce scheduling and staffing controls.
* Confidence implementing safety and emergency procedures.
* Effective coaching, motivation and performance-management skills.
* Professional communication with guests and employees.
* Ability to promote collaboration and continuous improvement.
* Sound judgment when balancing service quality with financial performance.
Skills Set
* Hotel operations management
* Multi-department leadership
* Guest experience management
* Front Office operations
* Housekeeping operations
* Food and Beverage operations
* Engineering coordination
* Department budgeting
* Financial statement review
* Workforce scheduling
* Service recovery
* Employee coaching
* Safety-program implementation
* Key-control management
* Guest-satisfaction analysis
* Continuous improvement
Why Join Us
This position offers the opportunity to lead multiple hotel functions and influence the complete property experience. The Operations Manager will gain broad exposure to service delivery, employee development, financial performance and cross-departmental leadership.
Marriott and JW Marriott provide structured opportunities for training, recognition, career advancement and international mobility. Employees join a diverse global organization that values empowerment, teamwork and the well-being of its associates.
About the Company
Marriott International is a global hospitality company operating a broad portfolio of hotels and resorts. Marriott Hotels combines familiar comfort with thoughtful and forward-looking service, while JW Marriott represents the company’s luxury portfolio. The organization values inclusive opportunity, associate development and consistently memorable guest experiences.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Work Arrangement: On-site
Position Type: Management
Work Location: Plot 529, Municipality Number 373-1450, Al Thowima Street
Job Number: 26095048
Role Context
Hotel departments must work together consistently to provide a smooth guest experience. This role creates operational alignment across two major functions, ensuring that employees understand service expectations, resources are scheduled appropriately and performance barriers are resolved quickly.
The Operations Manager will connect daily departmental execution with broader property objectives. Their leadership will influence guest satisfaction, employee capability, workplace safety, cost management and the hotel’s overall financial results.
Key Responsibilities
The manager will provide visible leadership while maintaining accountability for service quality, safety, people development and departmental performance.
* Direct daily activities across two assigned hotel departments.
* Ensure operating standards and procedures are followed consistently.
* Lead employees while supporting the achievement of property goals.
* Remain visible and approachable to guests.
* Provide professional and courteous service at all times.
* Help employees understand changing guest needs and expectations.
* Ensure supervisors and managers understand the brand’s service culture.
* Respond promptly to customer-service department requests.
* Monitor guest feedback and coordinate appropriate service recovery.
* Implement the property emergency plan.
* Maintain a safe working environment.
* Support compliance with applicable occupational safety and chemical-handling requirements.
* Implement and sustain accident-prevention programs.
* Maintain an effective key-control process.
* Apply the property’s second-effort and recovery procedures.
* Review financial statements, sales reports and operational activity.
* Measure productivity and progress against departmental goals.
* Identify opportunities for cost reduction and program improvement.
* Guide team scheduling against occupancy, service and labor requirements.
* Use the approved scheduling tool to align staffing with demand.
* Identify and remove barriers preventing the team from achieving targets.
* Communicate guest-tracking and productivity goals clearly.
* Lead by example with confidence, energy and enthusiasm.
* Maintain staffing levels capable of exceeding guest expectations.
* Support fair-treatment and open-door workplace policies.
* Maintain licenses and permits required by relevant authorities.
* Publish guest-satisfaction results and related feedback promptly.
* Use comment cards, letters and service data to identify improvements.
* Ensure departmental training plans are established and completed.
* Verify that employees meet the required hospitality standards.
* Hold weekly Continuous Improvement Meetings in each department.
* Build a working culture based on motivation, empowerment and teamwork.
* Support additional hotel operations functions when required.
Ideal Profile
The successful candidate will be an energetic and approachable hotel leader who can manage operational detail without losing focus on guests and employees. They should be comfortable reviewing financial results, coaching teams and coordinating different departments toward shared property goals.
Candidates may qualify through either of the following routes:
* High school diploma or equivalent with at least 4 years of experience in guest services, Front Office, Housekeeping or a related professional area.
* Two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration or a related field, together with at least 2 years of relevant experience.
The preferred profile also includes:
* Experience managing hotel employees and daily departmental operations.
* Strong understanding of guest satisfaction and service recovery.
* Ability to review budgets, productivity data and performance reports.
* Knowledge of workforce scheduling and staffing controls.
* Confidence implementing safety and emergency procedures.
* Effective coaching, motivation and performance-management skills.
* Professional communication with guests and employees.
* Ability to promote collaboration and continuous improvement.
* Sound judgment when balancing service quality with financial performance.
Skills Set
* Hotel operations management
* Multi-department leadership
* Guest experience management
* Front Office operations
* Housekeeping operations
* Food and Beverage operations
* Engineering coordination
* Department budgeting
* Financial statement review
* Workforce scheduling
* Service recovery
* Employee coaching
* Safety-program implementation
* Key-control management
* Guest-satisfaction analysis
* Continuous improvement
Why Join Us
This position offers the opportunity to lead multiple hotel functions and influence the complete property experience. The Operations Manager will gain broad exposure to service delivery, employee development, financial performance and cross-departmental leadership.
Marriott and JW Marriott provide structured opportunities for training, recognition, career advancement and international mobility. Employees join a diverse global organization that values empowerment, teamwork and the well-being of its associates.
About the Company
Marriott International is a global hospitality company operating a broad portfolio of hotels and resorts. Marriott Hotels combines familiar comfort with thoughtful and forward-looking service, while JW Marriott represents the company’s luxury portfolio. The organization values inclusive opportunity, associate development and consistently memorable guest experiences.
