Operations Manager – Reservations and Call Center
Posted date [2026-03-25]
(ID: 43039)
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Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Snapshot
* Role: Operations Manager
* Location: Dubai UAE
* Industry: Hospitality
* Experience: 5+ years
* Job Type: Full-time
Position Overview
Operations Manager – Reservations and Call Center in Dubai UAE hospitality sector is actively hiring for a leadership role within a luxury resort environment. This opportunity targets experienced professionals seeking hotel reservations manager jobs in Dubai UAE with focus on call center operations, revenue optimization, and guest experience management.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 12000-18000
(Estimated salary range based on similar jobs in Dubai;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role leads the reservations and call center operations, ensuring seamless booking experiences, high service standards, and revenue growth. It directly impacts occupancy performance, customer satisfaction, and operational efficiency through effective leadership, system optimization, and cross-functional coordination.
Key Responsibilities
* Oversee daily operations of reservations and call center teams to ensure service quality and efficiency
* Manage booking channels, call handling performance, and customer interaction standards
* Monitor KPIs such as conversion rates, response time, and service levels
* Implement workforce planning strategies to optimize staffing and productivity
* Drive revenue growth through upselling, pricing alignment, and channel optimization
* Ensure compliance with luxury hospitality standards and quality frameworks
* Collaborate with sales, marketing, and front office teams to align business goals
* Lead continuous improvement initiatives using performance data and guest feedback
Ideal Profile
* Proven experience in reservations management or call center leadership within hospitality
* Strong understanding of booking systems, CRM tools, and call center metrics
* Ability to lead teams, manage performance, and drive operational improvements
* Analytical mindset with experience in data-driven decision making
* Strong communication and stakeholder management skills
* Experience in luxury hotel environments preferred
Skills Set
* Reservations systems and CRM platforms
* Call center performance management
* Revenue optimization strategies
* Workforce planning and scheduling
* Data analysis and reporting
* Leadership and team development
Why Join Us
* Leadership opportunity in a globally recognized luxury resort brand
* Exposure to high-volume hospitality operations and advanced booking systems
* Career progression within a large international hospitality group
* Structured training and leadership development programs
* Stable role in Dubai’s growing tourism and hotel industry
About the Company
Atlantis, The Palm is one of Dubai’s most iconic hospitality destinations, offering premium accommodations, world-class dining, and unique guest experiences, supported by a diverse global workforce and strong operational excellence.
