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Since 1993, Kerzner International has disrupted the hospitality industry, leaving a lasting mark on guests worldwide with awe-inspiring destination resorts, luxury hotels, and private homes. Through our renowned brands, Atlantis, One&Only, SIRO, and Rare Finds, we have created unrivalled experiences that transcend trends. From unlocking iconic destinations to crafting bespoke guest journeys, our properties immerse you in life’s priceless luxuries – time, culture, nature, and wellness.... |
Phone Operator (14382
SIRO Boka Place is a lifestyle brand that combines wellbeing and exceptional hospitality. Our hotels empower guests to optimize their mental and physical performance through state-of-the-art wellness facilities.
**Position Details**
- **Role:** Phone Operator, Front Office
- **Department:** Front of House
- **Reports to:** Front of House Management
- **Schedule:** Full-time, Flexible
**Job Summary**
As the first point of contact for guests, the Phone Operator ensures a high-quality experience by managing inquiries, requests, and calls with professionalism and promptness.
**Key Duties**
- Answer and direct incoming calls courteously.
- Provide information on services, amenities, and policies.
- Resolve guest inquiries and concerns efficiently.
- Follow up to ensure request fulfillment and maintain guest satisfaction.
- Collaborate with Front Desk, Concierge, and Housekeeping for smooth operations.
- Maintain a positive demeanor and adhere to luxury service standards.
- Stay updated on emergency protocols and report any issues to management.
**Requirements**
- Minimum two years of guest services experience in luxury or boutique hotels.
- Fluency in English and the local language; additional languages preferred.
- Proficient in Microsoft Office and Opera software.
Join us as we expand and create unforgettable experiences for our guests!
SIRO Boka Place is a lifestyle brand that combines wellbeing and exceptional hospitality. Our hotels empower guests to optimize their mental and physical performance through state-of-the-art wellness facilities.
**Position Details**
- **Role:** Phone Operator, Front Office
- **Department:** Front of House
- **Reports to:** Front of House Management
- **Schedule:** Full-time, Flexible
**Job Summary**
As the first point of contact for guests, the Phone Operator ensures a high-quality experience by managing inquiries, requests, and calls with professionalism and promptness.
**Key Duties**
- Answer and direct incoming calls courteously.
- Provide information on services, amenities, and policies.
- Resolve guest inquiries and concerns efficiently.
- Follow up to ensure request fulfillment and maintain guest satisfaction.
- Collaborate with Front Desk, Concierge, and Housekeeping for smooth operations.
- Maintain a positive demeanor and adhere to luxury service standards.
- Stay updated on emergency protocols and report any issues to management.
**Requirements**
- Minimum two years of guest services experience in luxury or boutique hotels.
- Fluency in English and the local language; additional languages preferred.
- Proficient in Microsoft Office and Opera software.
Join us as we expand and create unforgettable experiences for our guests!
