Quality Manager – Holiday Inn Dubai Al Barsha – Dubai, UAE
Posted date [2025-10-03]
(ID: 38073)
 |
IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG\'s hotels and corporate offices globally. Opportunities of all kinds are born at IHG |
Quality Manager – Holiday Inn Dubai Al Barsha – Dubai, UAE
Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Quality Manager to lead brand compliance, service improvement, and guest satisfaction initiatives. The role involves monitoring quality standards across all departments, driving continuous improvement, and coaching teams to deliver the signature Holiday Inn hospitality experience.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Quality Assurance / Control
Salary: 10000–14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Monitor compliance with IHG brand standards and operational procedures.
* Conduct internal audits, evaluations, and implement corrective action plans.
* Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
* Provide training and coaching to team members to maintain service excellence.
* Collaborate with leadership teams to align service culture with brand values.
* Ensure consistent operational performance across all departments.
* Promote a culture of continuous improvement and guest-focused hospitality.
Ideal Profile
* 3–5 years’ experience in quality, brand compliance, or guest experience management within hospitality.
* Previous IHG brand experience preferred.
* Currently based in the UAE with knowledge of local compliance standards.
* Strong communication, coaching, and leadership skills.
* Passion for continuous improvement and delivering memorable guest experiences.
Skills Set
* Quality assurance and service compliance.
* Internal audit and process improvement.
* Guest feedback analysis and service delivery improvement.
* Staff training, coaching, and development.
* Strong communication and problem-solving skills.
Why Join Us
* Competitive salary with benefits package including uniform, global room discounts, and professional training.
* Opportunity to work with a globally recognized brand.
* Career growth and development within IHG Hotels & Resorts.
* Inclusive workplace culture that celebrates diversity and supports well-being.
* Be part of a collaborative team dedicated to delivering outstanding guest experiences.
About the Company
IHG Hotels & Resorts is one of the world’s leading hotel groups with renowned brands across luxury, lifestyle, and essentials. Holiday Inn Dubai Al Barsha, located along Sheikh Zayed Road, offers 310 well-appointed rooms, vibrant dining options, and exceptional service. Situated close to Mall of the Emirates and Dubai’s top attractions, the hotel blends modern hospitality with unbeatable convenience, making it a leading choice for both business and leisure travelers.
Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Quality Manager to lead brand compliance, service improvement, and guest satisfaction initiatives. The role involves monitoring quality standards across all departments, driving continuous improvement, and coaching teams to deliver the signature Holiday Inn hospitality experience.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Quality Assurance / Control
Salary: 10000–14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Monitor compliance with IHG brand standards and operational procedures.
* Conduct internal audits, evaluations, and implement corrective action plans.
* Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
* Provide training and coaching to team members to maintain service excellence.
* Collaborate with leadership teams to align service culture with brand values.
* Ensure consistent operational performance across all departments.
* Promote a culture of continuous improvement and guest-focused hospitality.
Ideal Profile
* 3–5 years’ experience in quality, brand compliance, or guest experience management within hospitality.
* Previous IHG brand experience preferred.
* Currently based in the UAE with knowledge of local compliance standards.
* Strong communication, coaching, and leadership skills.
* Passion for continuous improvement and delivering memorable guest experiences.
Skills Set
* Quality assurance and service compliance.
* Internal audit and process improvement.
* Guest feedback analysis and service delivery improvement.
* Staff training, coaching, and development.
* Strong communication and problem-solving skills.
Why Join Us
* Competitive salary with benefits package including uniform, global room discounts, and professional training.
* Opportunity to work with a globally recognized brand.
* Career growth and development within IHG Hotels & Resorts.
* Inclusive workplace culture that celebrates diversity and supports well-being.
* Be part of a collaborative team dedicated to delivering outstanding guest experiences.
About the Company
IHG Hotels & Resorts is one of the world’s leading hotel groups with renowned brands across luxury, lifestyle, and essentials. Holiday Inn Dubai Al Barsha, located along Sheikh Zayed Road, offers 310 well-appointed rooms, vibrant dining options, and exceptional service. Situated close to Mall of the Emirates and Dubai’s top attractions, the hotel blends modern hospitality with unbeatable convenience, making it a leading choice for both business and leisure travelers.
