Reception Manager - Guest Relations
Posted date [2026-09-23]
(ID: 52364)
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Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Reception Manager - Guest RelationsJob Snapshot
Role: Reception Manager - Wavehouse
Location: Dubai, UAE
Industry: Hospitality
Function: Restaurant Management
Experience: Minimum 2-3 years in a similar role
Job Type: Full Time
Position Overview
Atlantis Resorts is seeking a Reception Manager - Guest Relations in Dubai, UAE to lead the front-of-house welcome and personalized guest experience at Wavehouse. Combining five-star hospitality with relationship building and commercial awareness, the role focuses on creating memorable dining experiences, developing connections with hotel guests, Dubai residents and regular customers, and supporting repeat and new business.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Restaurant Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
About the Role
As Reception Manager at Wavehouse, you will be a highly visible part of the guest experience, welcoming diners and ensuring their needs and special requests are understood from the
moment they arrive.
Building lasting relationships is central to the position. You will engage with guests staying at the resort and its suites, local Dubai residents and returning customers, delivering the personalized service expected within a luxury hospitality environment.
Guest Relations and Commercial Focus
* Welcome and greet guests with warm, professional five-star service.
* Build strong relationships with hotel guests, suite guests, Dubai residents and regular customers.
* Act as a sales ambassador by encouraging repeat visits and helping capture new business.
* Identify guest preferences, special requests and individual requirements.
* Communicate relevant guest information clearly to the restaurant management team.
* Maintain strong knowledge of Wavehouse and confidently represent the brand.
* Play an active role in building and managing the guest database.
* Work closely with PR and marketing teams on upcoming activities.
* Help communicate special events, initiatives and promotions to the market.
* Support the delivery of personalized dining experiences through attentive guest interaction.
About You
You should have a genuine passion for Food and Beverage and delivering exceptional guest experiences, together with a willingness to learn within a supportive and disciplined working environment.
A minimum of two to three years of experience in a similar role within a luxury hotel or restaurant is required. Excellent communication and interpersonal skills are essential, as is the ability to interact confidently, positively and professionally with a wide range of people.
Immaculate personal presentation is important for this guest-facing position. Candidates must also be willing to work flexible hours according to operational requirements.
Life at Atlantis
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, alongside food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives.
Colleagues also have access to professional training, learning and development, career mobility and internal growth opportunities across the Kerzner portfolio.
About Atlantis The Palm
Atlantis, The Palm is part of Kerzner International and is located on Dubai\'s Palm Island. The resort features 1,544 rooms, suites and signature suites alongside an extensive collection of dining, entertainment, aquatic and marine experiences. Its wider Atlantis Dubai workforce includes more than 6,000 colleagues representing 129 nationalities.
Building lasting relationships is central to the position. You will engage with guests staying at the resort and its suites, local Dubai residents and returning customers, delivering the personalized service expected within a luxury hospitality environment.
Guest Relations and Commercial Focus
* Welcome and greet guests with warm, professional five-star service.
* Build strong relationships with hotel guests, suite guests, Dubai residents and regular customers.
* Act as a sales ambassador by encouraging repeat visits and helping capture new business.
* Identify guest preferences, special requests and individual requirements.
* Communicate relevant guest information clearly to the restaurant management team.
* Maintain strong knowledge of Wavehouse and confidently represent the brand.
* Play an active role in building and managing the guest database.
* Work closely with PR and marketing teams on upcoming activities.
* Help communicate special events, initiatives and promotions to the market.
* Support the delivery of personalized dining experiences through attentive guest interaction.
About You
You should have a genuine passion for Food and Beverage and delivering exceptional guest experiences, together with a willingness to learn within a supportive and disciplined working environment.
A minimum of two to three years of experience in a similar role within a luxury hotel or restaurant is required. Excellent communication and interpersonal skills are essential, as is the ability to interact confidently, positively and professionally with a wide range of people.
Immaculate personal presentation is important for this guest-facing position. Candidates must also be willing to work flexible hours according to operational requirements.
Life at Atlantis
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, alongside food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives.
Colleagues also have access to professional training, learning and development, career mobility and internal growth opportunities across the Kerzner portfolio.
About Atlantis The Palm
Atlantis, The Palm is part of Kerzner International and is located on Dubai\'s Palm Island. The resort features 1,544 rooms, suites and signature suites alongside an extensive collection of dining, entertainment, aquatic and marine experiences. Its wider Atlantis Dubai workforce includes more than 6,000 colleagues representing 129 nationalities.
