Reservation Agent – Accor Dubai, UAE
Posted date [2025-08-23]
(ID: 37146)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Reservation Agent – Accor Dubai, UAE
Role Summary
Accor is seeking a Reservation Agent to join its team in Dubai, UAE. The role is focused on delivering exceptional customer service by managing hotel reservations, responding to guest inquiries, and ensuring a seamless booking process. This position offers a chance to grow within one of the world’s leading hospitality groups while contributing to memorable guest experiences.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality / Travel
Function: Customer Service
Salary: 4000–6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
Receive and process hotel reservations via phone, email, and online platforms, ensuring accuracy in guest details and special requests.
Assist guests with inquiries, provide information about hotel services and amenities, and resolve concerns promptly.
Promote additional services, upgrades, and packages to maximize revenue opportunities.
Maintain clear communication with front desk, housekeeping, and other departments to ensure smooth check-ins and guest satisfaction.
Keep accurate records of reservations, cancellations, and no-shows, and prepare relevant reports for management.
Handle guest feedback and resolve issues professionally to enhance overall guest experience.
Stay updated on current promotions, packages, and policies to effectively assist guests.
Ideal Profile
Previous experience in hotel reservations or a similar customer service role is preferred.
Proficiency with Opera system is an advantage.
Excellent communication skills in English; additional languages are a plus.
Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
Customer-focused with a strong commitment to service excellence.
Hospitality-related education or training is beneficial.
Why Join Us
Employee benefit card with discounts at Accor properties worldwide.
Career growth and mobility opportunities across Accor’s global network.
Learning programs and skill development through Accor Academies.
Involvement in sustainability and social responsibility initiatives like Planet 21.
Inclusive and diverse workplace culture that values collaboration and innovation.
About the Company
Accor is a global hospitality leader with over 5,600 hotels and 10,000 restaurants in more than 110 countries. Known for its diverse portfolio of brands including Sofitel, Fairmont, Pullman, Novotel, and Movenpick, Accor is committed to creating memorable guest experiences. In Dubai, Accor offers exciting opportunities for professionals to grow in a dynamic environment that combines world-class service with limitless career development.
Role Summary
Accor is seeking a Reservation Agent to join its team in Dubai, UAE. The role is focused on delivering exceptional customer service by managing hotel reservations, responding to guest inquiries, and ensuring a seamless booking process. This position offers a chance to grow within one of the world’s leading hospitality groups while contributing to memorable guest experiences.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality / Travel
Function: Customer Service
Salary: 4000–6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
Receive and process hotel reservations via phone, email, and online platforms, ensuring accuracy in guest details and special requests.
Assist guests with inquiries, provide information about hotel services and amenities, and resolve concerns promptly.
Promote additional services, upgrades, and packages to maximize revenue opportunities.
Maintain clear communication with front desk, housekeeping, and other departments to ensure smooth check-ins and guest satisfaction.
Keep accurate records of reservations, cancellations, and no-shows, and prepare relevant reports for management.
Handle guest feedback and resolve issues professionally to enhance overall guest experience.
Stay updated on current promotions, packages, and policies to effectively assist guests.
Ideal Profile
Previous experience in hotel reservations or a similar customer service role is preferred.
Proficiency with Opera system is an advantage.
Excellent communication skills in English; additional languages are a plus.
Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
Customer-focused with a strong commitment to service excellence.
Hospitality-related education or training is beneficial.
Why Join Us
Employee benefit card with discounts at Accor properties worldwide.
Career growth and mobility opportunities across Accor’s global network.
Learning programs and skill development through Accor Academies.
Involvement in sustainability and social responsibility initiatives like Planet 21.
Inclusive and diverse workplace culture that values collaboration and innovation.
About the Company
Accor is a global hospitality leader with over 5,600 hotels and 10,000 restaurants in more than 110 countries. Known for its diverse portfolio of brands including Sofitel, Fairmont, Pullman, Novotel, and Movenpick, Accor is committed to creating memorable guest experiences. In Dubai, Accor offers exciting opportunities for professionals to grow in a dynamic environment that combines world-class service with limitless career development.
