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Reservation Sales Coordinator - Sales and Marketing

Job Overview
Lapita Dubai Parks and Resorts Autograph Collection is seeking a Reservation Sales Coordinator to support our Sales and Marketing operations. This role is responsible for handling guest reservation inquiries, optimizing room sales through up-selling, and supporting loyalty program engagement while ensuring exceptional customer service in line with Marriott standards.

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Sales and Marketing
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
The Reservation Sales Coordinator will manage guest reservation requests across various channels, provide support to the sales team, and execute loyalty program tasks. This position plays a crucial role in maximizing revenue and building strong guest relationships. Ideal candidates must possess excellent communication skills, a keen attention to detail, and the ability to handle multiple administrative and guest-facing duties effectively.

Key Responsibilities

* Handle reservation requests, changes, and cancellations via phone, email, or fax
* Apply upselling techniques to maximize room revenue while ensuring guest satisfaction
* Coordinate with internal departments such as Sales, Accounting, and Data Administration to resolve guest queries and issues
* Process Marriott Bonvoy rewards and gift redemptions accurately
* Promote brand awareness internally and externally through consistent service standards
* Assist with general office tasks including filing, document handling, and email correspondence
* Record and process all guest interactions professionally and in accordance with Marriott etiquette
* Monitor quality standards and report performance issues to management
* Act as a role model for fellow associates and assist in their training when required

Job Requirements

* High school diploma or equivalent required
* Minimum 2 years of relevant experience in hospitality reservations or guest services
* Proficient in communication and telephone handling
* Ability to multitask and handle administrative responsibilities effectively
* Familiarity with Marriott systems or hotel reservation platforms is a plus
* No supervisory experience required

What We Offer

* Competitive salary and benefits including meals, transportation, and accommodation
* Global discounts on hotel stays, dining, and services at over 8,000 Marriott properties
* Training, recognition, and internal career growth opportunities
* Inclusive, multicultural workplace culture
* Health and life insurance coverage

About the Company
Lapita, Dubai Parks and Resorts Autograph Collection is a unique Polynesian-themed resort located within Dubai Parks and Resorts. As part of the Autograph Collection by Marriott, the hotel is designed for travelers who seek one-of-a-kind experiences. Joining Lapita means becoming part of a global hospitality leader dedicated to innovation, cultural diversity, and career development. Marriott International empowers you to pursue your passion in a setting that values individuality, purpose, and professional growth.

Job Title Reservation Sales Coordinator - Sales and Marketing Job Description Reservation Sales Coordinator - Sales and Marketing Job Overview Lapita Dubai Parks and Resorts Autograph Collection is seeking a Reservation Sales Coordinator to support our Sales and Marketing operations. This role is responsible for handling guest reservation inquiries, optimizing room sales through up-selling, and supporting loyalty program engagement while ensuring exceptional customer service in line with Marriott standards. Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Sales and Marketing Salary: 3500-5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview The Reservation Sales Coordinator will manage guest reservation requests across various channels, provide support to the sales team, and execute loyalty program tasks. This position plays a crucial role in maximizing revenue and building strong guest relationships. Ideal candidates must possess excellent communication skills, a keen attention to detail, and the ability to handle multiple administrative and guest-facing duties effectively. Key Responsibilities * Handle reservation requests, changes, and cancellations via phone, email, or fax * Apply upselling techniques to maximize room revenue while ensuring guest satisfaction * Coordinate with internal departments such as Sales, Accounting, and Data Administration to resolve guest queries and issues * Process Marriott Bonvoy rewards and gift redemptions accurately * Promote brand awareness internally and externally through consistent service standards * Assist with general office tasks including filing, document handling, and email correspondence * Record and process all guest interactions professionally and in accordance with Marriott etiquette * Monitor quality standards and report performance issues to management * Act as a role model for fellow associates and assist in their training when required Job Requirements * High school diploma or equivalent required * Minimum 2 years of relevant experience in hospitality reservations or guest services * Proficient in communication and telephone handling * Ability to multitask and handle administrative responsibilities effectively * Familiarity with Marriott systems or hotel reservation platforms is a plus * No supervisory experience required What We Offer * Competitive salary and benefits including meals, transportation, and accommodation * Global discounts on hotel stays, dining, and services at over 8,000 Marriott properties * Training, recognition, and internal career growth opportunities * Inclusive, multicultural workplace culture * Health and life insurance coverage About the Company Lapita, Dubai Parks and Resorts Autograph Collection is a unique Polynesian-themed resort located within Dubai Parks and Resorts. As part of the Autograph Collection by Marriott, the hotel is designed for travelers who seek one-of-a-kind experiences. Joining Lapita means becoming part of a global hospitality leader dedicated to innovation, cultural diversity, and career development. Marriott International empowers you to pursue your passion in a setting that values individuality, purpose, and professional growth. Post Details

Job Start Date 1970-01-01 Salary from 3500.00 Salary to 5000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Sales & Marketing General Employers Details Company Marriott Contact Person HRM Designation HR Telephone 18006277468 Email anto.rajmarriott.com