Reservations Agent - Accor Dubai
Posted date [2025-05-24]
(ID: 35039)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Reservations Agent - Accor Dubai
Join the Accor family and become part of one of the world’s leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
As the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.
Key Responsibilities
* Handle incoming room reservation requests with professionalism and warmth
* Maintain accurate records of bookings, cancellations, and guest preferences in the system
* Maximize revenue opportunities through up-selling and offering the best room selections
* Provide knowledgeable information about hotel amenities, services, and promotions
* Respond to special requests and assist guests with pre-arrival arrangements
* Coordinate with other departments to ensure seamless guest experience from booking to check-in
* Promote Accor’s loyalty programs and guest benefits
Job Requirements
* Previous experience in a similar role is an asset
* Strong guest service skills with a friendly and confident personality
* Proficiency in reservation systems, preferably Opera
* Excellent verbal and written communication in English; additional languages are a plus
* Problem-solving abilities and attention to detail
* Able to work independently and as part of a collaborative team
* Flexible to work varied shifts, including weekends and holidays
What We Offer
* Discounted employee rates at Accor hotels worldwide
* Professional development through Accor Academies
* Career growth opportunities across a global network of hotels and brands
* Inclusive and supportive workplace culture
* Participation in sustainability and community programs through Planet 21
About the Company
Accor is a global leader in hospitality, offering transformative experiences in over 110 countries. Our brands range from luxury to economy, and we are united by a shared vision of responsible and heartfelt service. Join us as a Heartist®, where passion and purpose come together to deliver exceptional moments for our guests and communities.
Join the Accor family and become part of one of the world’s leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
As the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.
Key Responsibilities
* Handle incoming room reservation requests with professionalism and warmth
* Maintain accurate records of bookings, cancellations, and guest preferences in the system
* Maximize revenue opportunities through up-selling and offering the best room selections
* Provide knowledgeable information about hotel amenities, services, and promotions
* Respond to special requests and assist guests with pre-arrival arrangements
* Coordinate with other departments to ensure seamless guest experience from booking to check-in
* Promote Accor’s loyalty programs and guest benefits
Job Requirements
* Previous experience in a similar role is an asset
* Strong guest service skills with a friendly and confident personality
* Proficiency in reservation systems, preferably Opera
* Excellent verbal and written communication in English; additional languages are a plus
* Problem-solving abilities and attention to detail
* Able to work independently and as part of a collaborative team
* Flexible to work varied shifts, including weekends and holidays
What We Offer
* Discounted employee rates at Accor hotels worldwide
* Professional development through Accor Academies
* Career growth opportunities across a global network of hotels and brands
* Inclusive and supportive workplace culture
* Participation in sustainability and community programs through Planet 21
About the Company
Accor is a global leader in hospitality, offering transformative experiences in over 110 countries. Our brands range from luxury to economy, and we are united by a shared vision of responsible and heartfelt service. Join us as a Heartist®, where passion and purpose come together to deliver exceptional moments for our guests and communities.
