Reservations Agent - Hospitality Operations - Dubai Job Vacancy in UAE Dubai
Posted date [2025-06-30]
(ID: 35858)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Reservations Agent - Hospitality Operations - Dubai
Position Overview
We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Core Duties
* Handle incoming reservation requests via phone, email, and system channels
* Ensure all guest information is accurately recorded and updated in the reservations system
* Maximize room revenue through effective up-selling and promotional strategies
* Respond to guest inquiries and special requests with professionalism and efficiency
* Maintain up-to-date knowledge of room types, packages, and hotel offerings
* Recommend facilities and services to enhance the guest booking experience
* Support the front office with accurate rooming lists and last-minute updates
Candidate Requirements
* Prior experience as a reservations agent or in a guest-facing hospitality role
* Proficiency in Opera or similar property management systems is preferred
* Excellent English communication skills; additional languages are a plus
* Strong interpersonal and customer service abilities
* Attention to detail and a calm, solutions-oriented approach
* Ability to work in a fast-paced environment with flexibility for shifts
Why Join Us
* Employee benefit card with exclusive global discounts at Accor hotels
* Access to development programs and global career mobility
* Be part of a dynamic and diverse team that values your contribution
* Contribute to meaningful sustainability initiatives through Planet 21
About the Company
This opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.
Position Overview
We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Core Duties
* Handle incoming reservation requests via phone, email, and system channels
* Ensure all guest information is accurately recorded and updated in the reservations system
* Maximize room revenue through effective up-selling and promotional strategies
* Respond to guest inquiries and special requests with professionalism and efficiency
* Maintain up-to-date knowledge of room types, packages, and hotel offerings
* Recommend facilities and services to enhance the guest booking experience
* Support the front office with accurate rooming lists and last-minute updates
Candidate Requirements
* Prior experience as a reservations agent or in a guest-facing hospitality role
* Proficiency in Opera or similar property management systems is preferred
* Excellent English communication skills; additional languages are a plus
* Strong interpersonal and customer service abilities
* Attention to detail and a calm, solutions-oriented approach
* Ability to work in a fast-paced environment with flexibility for shifts
Why Join Us
* Employee benefit card with exclusive global discounts at Accor hotels
* Access to development programs and global career mobility
* Be part of a dynamic and diverse team that values your contribution
* Contribute to meaningful sustainability initiatives through Planet 21
About the Company
This opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.
