Reservations Agent - Hotel Booking
Posted date [2026-07-04]
(ID: 47437)
 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Reservations Agent - Hotel BookingJob Snapshot
Role: Reservations Agent - Hotel Booking
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Reservations-Ticketing
Experience: 1-2 years in Front Office, Reservations, or Sales
Job Type: Full-time
Position Overview
Reservations Agent - Hotel Booking in Dubai, United Arab Emirates is a Hospitality hiring opportunity for a customer-focused reservations professional who can handle room enquiries, process bookings, maintain accurate reservation records, and support hotel revenue through upselling and effective selling strategies. This role is ideal for a detail-oriented candidate with experience in front office, reservations, or sales, strong telephone etiquette, Opera Cloud knowledge, and the ability to convert enquiries into confirmed bookings.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Reservations-Ticketing
Salary: 3500-5500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role
Context
The Reservations Agent - Hotel Booking supports the hotel’s commercial performance by managing incoming reservation enquiries with accuracy, speed, and a strong service mindset. The role connects guest communication, room availability, selling strategy, billing details, special requests, property information, and system accuracy so that every booking is handled professionally. By using Opera, TARS, and hotel revenue guidelines effectively, the position helps increase conversion, guest satisfaction, repeat business, and revenue potential.
Key Responsibilities
* Answer incoming room reservation enquiries by telephone, email, fax, or other approved channels within the agreed departmental standard.
* Convert enquiries into confirmed bookings by applying the hotel selling strategy and maintaining a professional customer service approach.
* Input reservations into Opera reservation system with complete and accurate guest details, stay dates, room type, rates, billing notes, and special requests.
* Update special requests, payment instructions, billing details, guest preferences, and booking remarks accurately in Opera.
* Use Opera and TARS systems according to required operational standards, functionality, and department procedures.
* Follow minimum rate and minimum stay strategies implemented by the revenue team while seeking the best possible revenue advantage for the hotel.
* Provide polite, friendly, and clear responses to all incoming telephone enquiries.
* Maintain full knowledge of hotel facilities, room categories, packages, services, promotions, and guest benefits.
* Maximize hotel revenue by identifying opportunities to upsell rooms, packages, longer stays, services, and related hotel products.
* Process all enquiries and reservation confirmations on the same day they are received.
* Maintain accurate filing systems for reservation correspondence, confirmations, booking records, and department documents.
* Build strong rapport with customers, repeat guests, bookers, corporate contacts, and regular callers to encourage loyalty and future business.
* Identify potential sales leads and share relevant information with the sales team for account development.
* Stay aware of hotel financial targets and understand the reservations team’s contribution to achieving revenue goals.
* Maintain strong accuracy, attention to detail, personal organization, and positive communication during all reservation activities.
* Assist colleagues when needed and contribute to a cooperative team environment.
* Carry out relevant duties requested by the Cluster Assistant Reservations Manager, reservations leadership, or hotel management.
* Work flexible shifts, including weekends and holidays, according to operational needs.
* Handle reservation challenges, booking changes, guest questions, and system updates with sound judgment and problem-solving ability.
Ideal Profile
* Minimum 1-2 years of experience in Front Office, Reservations, or Sales, preferably within the hospitality industry.
* Professional telephone etiquette with strong written communication skills.
* Proficiency in Property Management Systems such as Opera Cloud and working knowledge of Microsoft Office applications.
* Familiarity with reservation systems, hotel booking procedures, room categories, rate structures, packages, and guest communication standards.
* Detail-oriented approach with the ability to multitask in a fast-paced reservations environment.
* Strong problem-solving ability and confidence to make practical decisions independently when required.
* Customer-focused mindset with a genuine passion for delivering exceptional service.
* Ability to work collaboratively with reservations, front office, sales, revenue, and other hotel departments.
* Strong organizational skills with excellent attention to detail in booking records, correspondence, and system updates.
* Fluency in English is required, and additional languages will be an advantage.
* Flexible availability to work shifts, weekends, and holidays based on business needs.
* Positive attitude, interpersonal confidence, and the ability to build trust with guests and regular bookers.
Skills Set
* Hotel reservations
* Room booking
* Reservation enquiry handling
* Opera Cloud
* TARS system
* Property Management Systems
* Telephone etiquette
* Written communication
* Customer service
* Upselling
* Revenue maximization
* Selling strategy
* Rate code knowledge
* Minimum stay strategy
* Booking conversion
* Reservation confirmations
* Billing details
* Special request handling
* Microsoft Office
* Filing systems
* Sales lead identification
* Guest communication
* Problem solving
* Multitasking
* Team collaboration
* Hospitality operations
Why Join Us
This opportunity gives a Reservations Agent the chance to grow within Dubai’s Hospitality sector while developing valuable experience in hotel booking systems, revenue support, customer communication, and guest conversion. The role offers direct exposure to Opera Cloud, TARS, reservations strategy, upselling, sales lead identification, and cross-department collaboration. Employees can benefit from Accor’s global hospitality network, professional learning opportunities, career mobility across properties and destinations, and a work culture focused on service, growth, and responsible hospitality.
About the Company
Accor is a leading hospitality group with a global network of hotel brands, restaurants, resorts, and lifestyle destinations. In Dubai, United Arab Emirates, Accor properties focus on responsible hospitality, guest satisfaction, commercial performance, and career growth for professionals working in reservations, front office, sales, revenue support, guest services, and hotel operations.
The Reservations Agent - Hotel Booking supports the hotel’s commercial performance by managing incoming reservation enquiries with accuracy, speed, and a strong service mindset. The role connects guest communication, room availability, selling strategy, billing details, special requests, property information, and system accuracy so that every booking is handled professionally. By using Opera, TARS, and hotel revenue guidelines effectively, the position helps increase conversion, guest satisfaction, repeat business, and revenue potential.
Key Responsibilities
* Answer incoming room reservation enquiries by telephone, email, fax, or other approved channels within the agreed departmental standard.
* Convert enquiries into confirmed bookings by applying the hotel selling strategy and maintaining a professional customer service approach.
* Input reservations into Opera reservation system with complete and accurate guest details, stay dates, room type, rates, billing notes, and special requests.
* Update special requests, payment instructions, billing details, guest preferences, and booking remarks accurately in Opera.
* Use Opera and TARS systems according to required operational standards, functionality, and department procedures.
* Follow minimum rate and minimum stay strategies implemented by the revenue team while seeking the best possible revenue advantage for the hotel.
* Provide polite, friendly, and clear responses to all incoming telephone enquiries.
* Maintain full knowledge of hotel facilities, room categories, packages, services, promotions, and guest benefits.
* Maximize hotel revenue by identifying opportunities to upsell rooms, packages, longer stays, services, and related hotel products.
* Process all enquiries and reservation confirmations on the same day they are received.
* Maintain accurate filing systems for reservation correspondence, confirmations, booking records, and department documents.
* Build strong rapport with customers, repeat guests, bookers, corporate contacts, and regular callers to encourage loyalty and future business.
* Identify potential sales leads and share relevant information with the sales team for account development.
* Stay aware of hotel financial targets and understand the reservations team’s contribution to achieving revenue goals.
* Maintain strong accuracy, attention to detail, personal organization, and positive communication during all reservation activities.
* Assist colleagues when needed and contribute to a cooperative team environment.
* Carry out relevant duties requested by the Cluster Assistant Reservations Manager, reservations leadership, or hotel management.
* Work flexible shifts, including weekends and holidays, according to operational needs.
* Handle reservation challenges, booking changes, guest questions, and system updates with sound judgment and problem-solving ability.
Ideal Profile
* Minimum 1-2 years of experience in Front Office, Reservations, or Sales, preferably within the hospitality industry.
* Professional telephone etiquette with strong written communication skills.
* Proficiency in Property Management Systems such as Opera Cloud and working knowledge of Microsoft Office applications.
* Familiarity with reservation systems, hotel booking procedures, room categories, rate structures, packages, and guest communication standards.
* Detail-oriented approach with the ability to multitask in a fast-paced reservations environment.
* Strong problem-solving ability and confidence to make practical decisions independently when required.
* Customer-focused mindset with a genuine passion for delivering exceptional service.
* Ability to work collaboratively with reservations, front office, sales, revenue, and other hotel departments.
* Strong organizational skills with excellent attention to detail in booking records, correspondence, and system updates.
* Fluency in English is required, and additional languages will be an advantage.
* Flexible availability to work shifts, weekends, and holidays based on business needs.
* Positive attitude, interpersonal confidence, and the ability to build trust with guests and regular bookers.
Skills Set
* Hotel reservations
* Room booking
* Reservation enquiry handling
* Opera Cloud
* TARS system
* Property Management Systems
* Telephone etiquette
* Written communication
* Customer service
* Upselling
* Revenue maximization
* Selling strategy
* Rate code knowledge
* Minimum stay strategy
* Booking conversion
* Reservation confirmations
* Billing details
* Special request handling
* Microsoft Office
* Filing systems
* Sales lead identification
* Guest communication
* Problem solving
* Multitasking
* Team collaboration
* Hospitality operations
Why Join Us
This opportunity gives a Reservations Agent the chance to grow within Dubai’s Hospitality sector while developing valuable experience in hotel booking systems, revenue support, customer communication, and guest conversion. The role offers direct exposure to Opera Cloud, TARS, reservations strategy, upselling, sales lead identification, and cross-department collaboration. Employees can benefit from Accor’s global hospitality network, professional learning opportunities, career mobility across properties and destinations, and a work culture focused on service, growth, and responsible hospitality.
About the Company
Accor is a leading hospitality group with a global network of hotel brands, restaurants, resorts, and lifestyle destinations. In Dubai, United Arab Emirates, Accor properties focus on responsible hospitality, guest satisfaction, commercial performance, and career growth for professionals working in reservations, front office, sales, revenue support, guest services, and hotel operations.
