Reservations Supervisor – Hotel - Resort - Lodging – Dubai, UAE
Posted date [2025-08-03]
(ID: 36604)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Reservations Supervisor – Hotel - Resort - Lodging – Dubai, UAE
Position Overview
Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world’s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue.
Job Details
Job Location: Dubai, UAE
Industry: Hotel - Resort - Lodging
Function: Reservations / Front Office
Salary: 5000–7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Role Summary
The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment.
What You’ll Do
* Supervise the daily reservations process to ensure timely and accurate room bookings
* Monitor room availability, rates, and allotments while generating reports on materialization and occupancy
* Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues
* Maintain and update all room booking materials, packages, rates, and guest documentation
* Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols
* Ensure full system proficiency in Opera and related booking software
* Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team
* Maintain optimal par levels for supplies and request inventory replenishment within budget
* Ensure consistent use of standardized notes and guest correspondence templates
Ideal Profile
* 2–3 years of experience in reservations or front office operations in a 4 or 5-star hotel
* Strong knowledge of Opera PMS and reservation software
* Familiar with hotel inventory control, rate management, and guest service standards
* Excellent communication, problem-solving, and team coordination skills
* Detail-oriented with strong command of English (additional languages are an advantage)
* Ability to train and coach junior team members
Why Join Us
* Be part of a respected global hospitality brand with properties across 110 countries
* Opportunities for professional growth and international career development
* Supportive, inclusive environment with a strong culture of empowerment
* Competitive tax-free salary paid in UAE Dirhams
* Staff accommodation, annual leave, and medical insurance included
* Access to employee discounts across Accor’s hotels, restaurants, and wellness facilities
* Performance-based incentives and global mobility opportunities
About the Company
Accor is a global hospitality group built on over 50 years of service excellence. With a diverse portfolio of premium, luxury, and lifestyle brands, Accor operates more than 5,000 properties worldwide. In Dubai, Accor stands at the forefront of the city’s hotel industry, offering rewarding careers and a people-first culture that values individuality, inclusivity, and innovation.
Position Overview
Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world’s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue.
Job Details
Job Location: Dubai, UAE
Industry: Hotel - Resort - Lodging
Function: Reservations / Front Office
Salary: 5000–7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Role Summary
The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment.
What You’ll Do
* Supervise the daily reservations process to ensure timely and accurate room bookings
* Monitor room availability, rates, and allotments while generating reports on materialization and occupancy
* Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues
* Maintain and update all room booking materials, packages, rates, and guest documentation
* Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols
* Ensure full system proficiency in Opera and related booking software
* Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team
* Maintain optimal par levels for supplies and request inventory replenishment within budget
* Ensure consistent use of standardized notes and guest correspondence templates
Ideal Profile
* 2–3 years of experience in reservations or front office operations in a 4 or 5-star hotel
* Strong knowledge of Opera PMS and reservation software
* Familiar with hotel inventory control, rate management, and guest service standards
* Excellent communication, problem-solving, and team coordination skills
* Detail-oriented with strong command of English (additional languages are an advantage)
* Ability to train and coach junior team members
Why Join Us
* Be part of a respected global hospitality brand with properties across 110 countries
* Opportunities for professional growth and international career development
* Supportive, inclusive environment with a strong culture of empowerment
* Competitive tax-free salary paid in UAE Dirhams
* Staff accommodation, annual leave, and medical insurance included
* Access to employee discounts across Accor’s hotels, restaurants, and wellness facilities
* Performance-based incentives and global mobility opportunities
About the Company
Accor is a global hospitality group built on over 50 years of service excellence. With a diverse portfolio of premium, luxury, and lifestyle brands, Accor operates more than 5,000 properties worldwide. In Dubai, Accor stands at the forefront of the city’s hotel industry, offering rewarding careers and a people-first culture that values individuality, inclusivity, and innovation.
