Restaurant Hostess - Guest Dining Services
Posted date [2026-09-24]
(ID: 52309)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Restaurant Hostess - Guest Dining ServicesJob Snapshot
Role: Restaurant Hostess
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Food & Beverage Serving
Experience: Fresher or 1 year of experience in a 4-5 star hotel
Job Type: Full Time
Position Overview
The Restaurant Hostess in Dubai, United Arab Emirates will support a welcoming and well-organized dining experience by managing reservations, greeting and seating guests, coordinating table allocation and maintaining attentive guest relations throughout each meal period. The role requires a friendly, professional approach, strong awareness of restaurant operations and the ability to anticipate guest needs while working closely with Food and Beverage colleagues.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Food & Beverage Serving
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Guest Service and Restaurant Operations
* Maintain complete knowledge of the dining room layout, table and
section numbers, seating arrangements, restaurant capacity, operating hours, price range and dress code.
* Understand and follow restaurant reservation procedures and departmental service standards.
* Remain informed about daily hotel occupancy, arrivals, departures, VIP guests and scheduled in-house group activities.
* Answer telephone calls within three rings using the appropriate greeting and professional telephone etiquette.
* Record and confirm restaurant reservations and cancellations accurately.
* Communicate reservation and cancellation changes to management throughout the shift.
* Review the reservation book, pre-assign designated tables and follow up on special requests.
* Greet guests warmly at the restaurant entrance and guide them to their designated tables.
* Allocate seating according to the floor plan while maintaining a fair distribution among service colleagues.
* Confirm that guests are comfortable with their allocated tables and present menus appropriately.
* Ensure tables are correctly prepared to support efficient guest service.
* Anticipate busy periods and help organize procedures for managing waiting guests.
* Anticipate guest needs and respond promptly regardless of the level of business.
* Maintain positive guest relations throughout the dining experience.
* Remain familiar with hotel services and activities to answer guest enquiries accurately.
* Address guest concerns using the hotel\'s established service-recovery procedures and involve management when appropriate.
* Monitor guest reactions and communicate regularly with management to support guest satisfaction.
* Conduct systematic table visits during meal periods to check guest satisfaction.
Daily Standards and Team Support
* Ensure menus and check folders are clean and available in sufficient quantities.
* Keep the hostess stand clean, organized and ready for service.
* Help ensure tables are cleared and reset according to departmental procedures.
* Maintain the cleanliness and working condition of equipment and supplies within the assigned section.
* Assist restaurant colleagues with service duties when requested.
* Promote a cooperative working environment focused on service quality and productivity.
* Promote the hotel\'s Food and Beverage outlets to guests during appropriate periods.
* Assist the Supervisor with established cashiering procedures and accurate balancing.
* Assist with menu printing when required.
* Complete the required training process and attend scheduled training sessions and meetings.
* Report for duty punctually in the correct uniform and name tag while maintaining the hotel\'s required standards of appearance and hygiene.
* Provide friendly, courteous and professional service at all times.
* Maintain effective working relationships with colleagues and other hotel departments.
* Follow applicable hotel rules and procedures relating to fire safety, hygiene, health and safety.
* Comply with applicable local requirements.
* Remain flexible in response to operational changes and reasonable duties within the scope of the role, including support in alternative areas when required by business or guest-service needs.
Qualifications and Experience
* Diploma or degree in vocational hospitality.
* Fresh graduates may be considered.
* Up to 1 year of experience in a 4-5 star hotel is relevant to the role.
What Is In It For You
* Employee benefit card offering discounted rates at Accor properties worldwide.
* Learning programs through Accor Academies.
* Opportunities to develop your talent and grow within the property and across Accor.
* Opportunities to participate in Accor Corporate Social Responsibility activities, including Planet 21.
* Understand and follow restaurant reservation procedures and departmental service standards.
* Remain informed about daily hotel occupancy, arrivals, departures, VIP guests and scheduled in-house group activities.
* Answer telephone calls within three rings using the appropriate greeting and professional telephone etiquette.
* Record and confirm restaurant reservations and cancellations accurately.
* Communicate reservation and cancellation changes to management throughout the shift.
* Review the reservation book, pre-assign designated tables and follow up on special requests.
* Greet guests warmly at the restaurant entrance and guide them to their designated tables.
* Allocate seating according to the floor plan while maintaining a fair distribution among service colleagues.
* Confirm that guests are comfortable with their allocated tables and present menus appropriately.
* Ensure tables are correctly prepared to support efficient guest service.
* Anticipate busy periods and help organize procedures for managing waiting guests.
* Anticipate guest needs and respond promptly regardless of the level of business.
* Maintain positive guest relations throughout the dining experience.
* Remain familiar with hotel services and activities to answer guest enquiries accurately.
* Address guest concerns using the hotel\'s established service-recovery procedures and involve management when appropriate.
* Monitor guest reactions and communicate regularly with management to support guest satisfaction.
* Conduct systematic table visits during meal periods to check guest satisfaction.
Daily Standards and Team Support
* Ensure menus and check folders are clean and available in sufficient quantities.
* Keep the hostess stand clean, organized and ready for service.
* Help ensure tables are cleared and reset according to departmental procedures.
* Maintain the cleanliness and working condition of equipment and supplies within the assigned section.
* Assist restaurant colleagues with service duties when requested.
* Promote a cooperative working environment focused on service quality and productivity.
* Promote the hotel\'s Food and Beverage outlets to guests during appropriate periods.
* Assist the Supervisor with established cashiering procedures and accurate balancing.
* Assist with menu printing when required.
* Complete the required training process and attend scheduled training sessions and meetings.
* Report for duty punctually in the correct uniform and name tag while maintaining the hotel\'s required standards of appearance and hygiene.
* Provide friendly, courteous and professional service at all times.
* Maintain effective working relationships with colleagues and other hotel departments.
* Follow applicable hotel rules and procedures relating to fire safety, hygiene, health and safety.
* Comply with applicable local requirements.
* Remain flexible in response to operational changes and reasonable duties within the scope of the role, including support in alternative areas when required by business or guest-service needs.
Qualifications and Experience
* Diploma or degree in vocational hospitality.
* Fresh graduates may be considered.
* Up to 1 year of experience in a 4-5 star hotel is relevant to the role.
What Is In It For You
* Employee benefit card offering discounted rates at Accor properties worldwide.
* Learning programs through Accor Academies.
* Opportunities to develop your talent and grow within the property and across Accor.
* Opportunities to participate in Accor Corporate Social Responsibility activities, including Planet 21.
