Restaurant Hostess - Guest Reception
Posted date [2026-07-26]
(ID: 48659)
 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Restaurant Hostess - Guest ReceptionJob Snapshot
Role: Restaurant Hostess - Guest Reception
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Experience: Fresher or 1 year in a four-star or five-star hotel
Job Type: Full-time
Position Overview
Accor is hiring a Restaurant Hostess - Guest Reception professional in Dubai, United Arab Emirates, for a Hospitality opportunity centred on restaurant reservations, guest welcomes, table coordination, and dining satisfaction. The role provides the first point of contact for guests and helps the restaurant maintain an orderly, welcoming, and efficient service flow.
From answering reservation calls to managing busy arrival periods, the hostess will connect guests with the dining team while protecting service quality. Strong awareness of table availability, special requests, hotel facilities, and restaurant operations will be important throughout every shift.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 2500-4000
Estimated
salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Restaurant Hostess organizes the guest journey from reservation through seating and departure. Accurate booking records, thoughtful table allocation, and clear communication with restaurant colleagues help reduce waiting times and create a smoother dining experience.
The position also supports outlet revenue by promoting available dining options, handling enquiries confidently, and encouraging guests to explore other food and beverage venues within the hotel.
Key Responsibilities
* Welcome arriving guests promptly and courteously at the restaurant entrance.
* Answer telephone calls within three rings using approved greetings and professional etiquette.
* Record, confirm, amend, and cancel restaurant reservations accurately.
* Notify management promptly about significant booking changes or special requirements.
* Review daily arrivals, departures, VIP guests, occupancy levels, and group activities.
* Maintain current knowledge of restaurant hours, capacity, menus, pricing, dress requirements, and reservation procedures.
* Understand the dining-room layout, table numbers, seating sections, and server allocations.
* Pre-assign tables after reviewing reservations and recorded guest preferences.
* Coordinate seating fairly across service sections while following the approved floor plan.
* Escort guests to their designated tables and present menus professionally.
* Confirm that guests are comfortable with their allocated seating.
* Follow up on celebrations, accessibility needs, dietary notes, and other special requests.
* Anticipate high-volume periods and help organize waiting lists and arrival queues.
* Provide realistic waiting times and keep waiting guests informed.
* Observe guest reactions and communicate potential concerns before they escalate.
* Conduct table visits during each meal period to check satisfaction.
* Handle initial complaints calmly and involve a supervisor when further action is required.
* Maintain positive guest relations even during demanding service periods.
* Answer questions about hotel services, facilities, activities, and dining promotions.
* Promote suitable hotel food and beverage outlets during quieter periods.
* Keep the hostess stand orderly, clean, and supplied with required materials.
* Ensure menus and check folders are clean, presentable, and available in sufficient quantities.
* Monitor table clearing and resetting so seating capacity is restored promptly.
* Assist restaurant colleagues with reasonable service duties when operationally required.
* Support menu printing and other outlet administration.
* Help the Supervisor confirm that cashiering procedures are followed and balanced correctly.
* Maintain cleanliness and working condition of assigned equipment and supplies.
* Report for duty punctually in the correct uniform and name tag.
* Follow hotel requirements covering grooming, hygiene, fire safety, health, and workplace conduct.
* Attend scheduled briefings, meetings, and training sessions.
* Support other hotel departments or service areas when business demand requires redeployment.
Ideal Profile
This opportunity is suitable for a hospitality graduate, recent entrant, or guest service professional with up to one year of experience in a four-star or five-star hotel. Candidates should hold a diploma or degree in vocational hospitality or a related discipline.
The successful applicant will be naturally attentive without becoming intrusive. They should be comfortable welcoming different types of guests, organizing several reservations at once, and maintaining a composed presence when the restaurant becomes busy.
Relevant qualities include:
* Clear and courteous telephone communication
* Confidence when welcoming and guiding guests
* Strong memory for reservations and special requests
* Practical organization during peak dining periods
* Awareness of professional grooming and luxury service expectations
* Tact when addressing seating concerns or delays
* Ability to cooperate with servers, supervisors, cashiers, and kitchen colleagues
* Flexibility to support changing hotel operations
* Careful attention to reservation details and table assignments
Skills Set
* Restaurant reservation management
* Telephone etiquette
* Guest reception
* Table allocation
* Dining-room floor plan coordination
* VIP guest recognition
* Waiting-list organization
* Special-request tracking
* Menu presentation
* Guest complaint handling
* Table-turn monitoring
* Restaurant capacity planning
* Outlet promotion
* Hostess stand administration
* Menu printing support
* Basic cashiering procedures
* Hotel facilities knowledge
* Cross-department communication
* Luxury service standards
* Health and safety compliance
Why Join Us
This position provides a practical foundation for building a career in restaurant operations, guest relations, reservations, or food and beverage supervision. Daily interaction with international guests and experienced hotel teams can strengthen communication, service recovery, and outlet coordination skills.
Accor provides eligible employees with discounted rates across participating hotels, access to learning programs through its academies, and opportunities to pursue development across properties and brands. Employees may also contribute to responsible hospitality and corporate social responsibility initiatives.
About the Company
Accor is an international hospitality group operating hotels, restaurants, and lifestyle destinations across a diverse brand portfolio. The company combines structured service standards with professional learning, internal mobility, and responsible hospitality practices designed to benefit guests, employees, and local communities.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Restaurant Hostess organizes the guest journey from reservation through seating and departure. Accurate booking records, thoughtful table allocation, and clear communication with restaurant colleagues help reduce waiting times and create a smoother dining experience.
The position also supports outlet revenue by promoting available dining options, handling enquiries confidently, and encouraging guests to explore other food and beverage venues within the hotel.
Key Responsibilities
* Welcome arriving guests promptly and courteously at the restaurant entrance.
* Answer telephone calls within three rings using approved greetings and professional etiquette.
* Record, confirm, amend, and cancel restaurant reservations accurately.
* Notify management promptly about significant booking changes or special requirements.
* Review daily arrivals, departures, VIP guests, occupancy levels, and group activities.
* Maintain current knowledge of restaurant hours, capacity, menus, pricing, dress requirements, and reservation procedures.
* Understand the dining-room layout, table numbers, seating sections, and server allocations.
* Pre-assign tables after reviewing reservations and recorded guest preferences.
* Coordinate seating fairly across service sections while following the approved floor plan.
* Escort guests to their designated tables and present menus professionally.
* Confirm that guests are comfortable with their allocated seating.
* Follow up on celebrations, accessibility needs, dietary notes, and other special requests.
* Anticipate high-volume periods and help organize waiting lists and arrival queues.
* Provide realistic waiting times and keep waiting guests informed.
* Observe guest reactions and communicate potential concerns before they escalate.
* Conduct table visits during each meal period to check satisfaction.
* Handle initial complaints calmly and involve a supervisor when further action is required.
* Maintain positive guest relations even during demanding service periods.
* Answer questions about hotel services, facilities, activities, and dining promotions.
* Promote suitable hotel food and beverage outlets during quieter periods.
* Keep the hostess stand orderly, clean, and supplied with required materials.
* Ensure menus and check folders are clean, presentable, and available in sufficient quantities.
* Monitor table clearing and resetting so seating capacity is restored promptly.
* Assist restaurant colleagues with reasonable service duties when operationally required.
* Support menu printing and other outlet administration.
* Help the Supervisor confirm that cashiering procedures are followed and balanced correctly.
* Maintain cleanliness and working condition of assigned equipment and supplies.
* Report for duty punctually in the correct uniform and name tag.
* Follow hotel requirements covering grooming, hygiene, fire safety, health, and workplace conduct.
* Attend scheduled briefings, meetings, and training sessions.
* Support other hotel departments or service areas when business demand requires redeployment.
Ideal Profile
This opportunity is suitable for a hospitality graduate, recent entrant, or guest service professional with up to one year of experience in a four-star or five-star hotel. Candidates should hold a diploma or degree in vocational hospitality or a related discipline.
The successful applicant will be naturally attentive without becoming intrusive. They should be comfortable welcoming different types of guests, organizing several reservations at once, and maintaining a composed presence when the restaurant becomes busy.
Relevant qualities include:
* Clear and courteous telephone communication
* Confidence when welcoming and guiding guests
* Strong memory for reservations and special requests
* Practical organization during peak dining periods
* Awareness of professional grooming and luxury service expectations
* Tact when addressing seating concerns or delays
* Ability to cooperate with servers, supervisors, cashiers, and kitchen colleagues
* Flexibility to support changing hotel operations
* Careful attention to reservation details and table assignments
Skills Set
* Restaurant reservation management
* Telephone etiquette
* Guest reception
* Table allocation
* Dining-room floor plan coordination
* VIP guest recognition
* Waiting-list organization
* Special-request tracking
* Menu presentation
* Guest complaint handling
* Table-turn monitoring
* Restaurant capacity planning
* Outlet promotion
* Hostess stand administration
* Menu printing support
* Basic cashiering procedures
* Hotel facilities knowledge
* Cross-department communication
* Luxury service standards
* Health and safety compliance
Why Join Us
This position provides a practical foundation for building a career in restaurant operations, guest relations, reservations, or food and beverage supervision. Daily interaction with international guests and experienced hotel teams can strengthen communication, service recovery, and outlet coordination skills.
Accor provides eligible employees with discounted rates across participating hotels, access to learning programs through its academies, and opportunities to pursue development across properties and brands. Employees may also contribute to responsible hospitality and corporate social responsibility initiatives.
About the Company
Accor is an international hospitality group operating hotels, restaurants, and lifestyle destinations across a diverse brand portfolio. The company combines structured service standards with professional learning, internal mobility, and responsible hospitality practices designed to benefit guests, employees, and local communities.
