Restaurant manager responsibilities include maintaining the restaurant�s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you�ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you�ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We�ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
� Coordinate daily Front of the House and Back of the House restaurant operations
� Deliver superior service and maximize customer satisfaction
� Respond efficiently and accurately to customer complaints
� Regularly review product quality and research new vendors
� Organize and supervise shifts
� Appraise staff performance and provide feedback to improve productivity
� Estimate future needs for goods, kitchen utensils and cleaning products
� Ensure compliance with sanitation and safety regulations
� Manage restaurant�s good image and suggest ways to improve it
� Control operational costs and identify measures to cut waste
� Create detailed reports on weekly, monthly and annual revenues and expenses
� Promote the brand in the local community through word-of-mouth and restaurant events
� Recommend ways to reach a broader audience (e.g. discounts and social media ads)
� Train new and current employees on proper customer service practices
� Implement policies and protocols that will maintain future restaurant operations
� Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
� Proven customer service experience as a manager
� Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
� Familiarity with restaurant management software, like Open-table and Peach-works
� Strong leadership, motivational and people skills and
� Acute financial management skills.
Interested and Qualified persons are required to forward their CV/Resume for review and immediate application processing.
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