Room Service Order Taker – Dubai, UAE
Posted date [2025-08-18]
(ID: 37024)
 |
IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG\'s hotels and corporate offices globally. Opportunities of all kinds are born at IHG |
Room Service Order Taker – Dubai, UAE
Role Summary
IHG Hotels and Resorts is seeking a Room Service Order Taker for voco Hotels in Dubai. This role is vital in ensuring seamless order processing, excellent guest service, and smooth coordination between departments. You will handle guest calls, manage orders, and support the overall dining experience.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Food Preparation / Service
Salary: AED 3000–4000 monthly (Market Estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Receive room service orders by phone and accurately enter them into the POS system.
* Provide menu recommendations and answer guest inquiries.
* Communicate dietary requirements and special requests to the kitchen.
* Coordinate with kitchen and service staff to ensure timely delivery.
* Follow up with guests to confirm satisfaction.
* Ensure accurate billing and process payments as per hotel policies.
* Maintain supply inventory and report shortages.
* Keep the order-taking station clean and organized.
* Assist with trays, table setups, and deliveries during peak periods.
Ideal Profile
* Strong communication and attention to detail.
* Service-oriented personality with problem-solving skills.
* Ability to multitask and work efficiently under pressure.
* Basic reading, writing, and math skills.
* Flexibility to work night shifts, weekends, and holidays.
Why Join Us
* Competitive salary and benefits package.
* Opportunities for career development within IHG Hotels and Resorts.
* Inclusive and diverse work environment.
* Be part of a brand that values sustainability and exceptional guest service.
About the Company
IHG Hotels and Resorts is a leading global hospitality group with brands such as voco, InterContinental, and Holiday Inn. voco Hotels in Dubai combine contemporary comfort with sustainable practices, offering a welcoming environment for guests and employees alike. The brand focuses on individuality, attentive service, and creating memorable experiences.
Role Summary
IHG Hotels and Resorts is seeking a Room Service Order Taker for voco Hotels in Dubai. This role is vital in ensuring seamless order processing, excellent guest service, and smooth coordination between departments. You will handle guest calls, manage orders, and support the overall dining experience.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Food Preparation / Service
Salary: AED 3000–4000 monthly (Market Estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Receive room service orders by phone and accurately enter them into the POS system.
* Provide menu recommendations and answer guest inquiries.
* Communicate dietary requirements and special requests to the kitchen.
* Coordinate with kitchen and service staff to ensure timely delivery.
* Follow up with guests to confirm satisfaction.
* Ensure accurate billing and process payments as per hotel policies.
* Maintain supply inventory and report shortages.
* Keep the order-taking station clean and organized.
* Assist with trays, table setups, and deliveries during peak periods.
Ideal Profile
* Strong communication and attention to detail.
* Service-oriented personality with problem-solving skills.
* Ability to multitask and work efficiently under pressure.
* Basic reading, writing, and math skills.
* Flexibility to work night shifts, weekends, and holidays.
Why Join Us
* Competitive salary and benefits package.
* Opportunities for career development within IHG Hotels and Resorts.
* Inclusive and diverse work environment.
* Be part of a brand that values sustainability and exceptional guest service.
About the Company
IHG Hotels and Resorts is a leading global hospitality group with brands such as voco, InterContinental, and Holiday Inn. voco Hotels in Dubai combine contemporary comfort with sustainable practices, offering a welcoming environment for guests and employees alike. The brand focuses on individuality, attentive service, and creating memorable experiences.
