Sales Manager - Hotel Sales

Manager - Hotel Sales plays a direct role in building revenue pipelines for a premium hotel location in Dubai. This position connects market demand with hotel capacity by identifying new business, nurturing long-term client accounts, and supporting the operational flow of confirmed bookings. Success in this role depends on strong relationship management, timely communication, market awareness, and the ability to create value-based solutions for corporate, leisure, event, and travel-related customers.

Key Responsibilities

* Proactively identify, solicit, and manage hotel sales opportunities that support personal sales goals and overall property revenue targets.
* Build strong relationships with existing and prospective customers to encourage repeat business, future bookings, and long-term account growth.
* Work closely with off-property sales channels so that sales activities remain coordinated, aligned, and non-duplicative.
* Develop business relationships within the local community, corporate market, travel trade, and relevant customer segments to expand the hotel’s sales base.
* Maintain productive relationships with internal departments, external stakeholders, clients, agencies, and business partners.
* Provide clear and complete turnover details to Event Management and hotel operations teams to support accurate service delivery.
* Join sales calls with colleagues to help acquire new business, progress active leads, and close suitable opportunities.
* Support booked business through proposals, contracts, customer correspondence, follow-up communication, and internal coordination.
* Study competitor strengths, market conditions, demand patterns, economic trends, and customer expectations to improve sales decisions.
* Select and close the most suitable opportunities based on hotel needs, location priorities, revenue potential, and market timing.
* Understand the hotel’s target customers, their service expectations, business concerns, and buying motivations.
* Present practical hospitality solutions that match client needs while supporting the property’s commercial goals.
* Deliver excellent customer service during each client interaction and help strengthen customer loyalty.
* Grow share of account through consistent communication, professional follow-up, and reliable account support.
* Uphold Marriott service standards while setting a positive example in guest relations and business communication.
* Interact with guests and customers to gather useful feedback on service levels, product quality, and overall experience.

Ideal Profile

* 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with at least 3 years of experience in sales and marketing or a related professional area.
* Alternatively, 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with at least 1 year of relevant sales and marketing experience.
* Previous experience in hotel sales, hospitality sales, account management, business development, or customer relationship management is strongly preferred.
* Practical understanding of hotel revenue generation, client acquisition, sales calls, proposals, contracts, and customer handover processes.
* Ability to manage relationships with corporate clients, travel partners, event organizers, agencies, community contacts, and internal hotel teams.
* Strong awareness of Dubai hospitality market trends, competitor activity, guest expectations, and customer buying behavior.
* Confident communication style with good negotiation, presentation, follow-up, and relationship-building skills.
* Organized approach to customer correspondence, documentation, contract support, and operational coordination.
* Service-focused mindset with the ability to represent a luxury hospitality brand professionally.
* Comfortable working in a full-time management position at a hotel location in Palm West Beach, Palm Jumeirah Road, Dubai.

Skills Set

* Hotel sales
* Hospitality sales
* Sales management
* Account management
* Business development
* Customer relationship management
* Corporate sales
* Leisure sales
* Event sales coordination
* Sales calls
* Proposal preparation
* Contract support
* Client correspondence
* Revenue generation
* Market trend analysis
* Competitor analysis
* Customer service standards
* Guest relations
* Stakeholder management
* Lead conversion
* Business turnover coordination
* Trade shows
* FAM trip coordination
* Customer loyalty
* Dubai hotel market knowledge

Why Join Us

This role offers the chance to build a strong sales career within Dubai’s active luxury hospitality market, where corporate travel, leisure demand, events, and tourism continue to create valuable business opportunities. The position gives sales professionals exposure to a globally recognized hotel group, structured brand standards, professional training, client-facing responsibility, and a work environment focused on service excellence, career development, and long-term hospitality growth.

About the Company

Marriott International is a leading global hospitality company with a broad portfolio of hotel brands, including Marriott Hotels and JW Marriott. In Dubai, the company supports luxury travel, business tourism, events, and guest-focused hotel operations through strong service standards and professional hospitality teams. Marriott International values equal opportunity, associate development, diverse work cultures, and meaningful career growth across its global hotel network.