Team Leader – Butler Services – Jumeirah Marsa Al Arab Dubai
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel / Resort / Lodging
Salary: 6000-7000 monthly (Market estimated)
Job Type: Full-Time
Education: Bachelor’s Degree or Diploma in Hospitality Management
Experience: Minimum 2 years in a similar role in luxury hospitality
Position Overview
Jumeirah Marsa Al Arab is looking for an experienced and service-driven Team Leader to join its Butler team. This role requires leading a team that delivers highly personalized and discreet service to VIP and suite guests, ensuring every aspect of their stay exceeds expectations.
What You’ll Do
* Supervise daily butler operations, ensuring efficient and exceptional guest service.
* Personally welcome VIP guests, maintain visibility, and handle complex guest requests.
* Anticipate and address guest needs, coordinating across departments for smooth service delivery.
* Provide detailed information on hotel services, dining options, and events, promoting upselling opportunities.
* Maintain strict guest privacy and confidentiality while ensuring seamless, high-touch experiences.
* Lead and mentor a multicultural team, fostering an environment of integrity, excellence, and collaboration.
Ideal Profile
* Minimum 2 years of experience in a similar leadership role within a luxury 5-star property; F&B experience is an advantage.
* Proficiency in English; additional languages such as Russian or European languages are preferred.
* Strong knowledge of Opera PMS (Cloud), HotSoS, Sevenrooms, and Microsoft Office.
* Excellent leadership, communication, and guest engagement skills with a proven ability to manage diverse teams.
Why Join Us
We offer a highly competitive tax-free salary in AED along with an exceptional benefits package:
* Complimentary accommodation and meals
* Annual flights home and comprehensive leave policy
* Medical and life insurance coverage
* Exclusive F&B discounts and reduced hotel rates across Jumeirah properties globally
* Career growth opportunities within a world-leading luxury hospitality brand
About Jumeirah Marsa Al Arab
Jumeirah Marsa Al Arab redefines luxury hospitality with 387 rooms, 82 residences, a superyacht marina, and extraordinary wellness and dining experiences. Designed with a futuristic superyacht concept, the property sets a new benchmark in hospitality elegance and innovation in Dubai.
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