Team Leader - Concierge - Al Qasr
Posted date [2025-05-28]
(ID: 35132)
 |
About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Team Leader - Concierge - Al Qasr
Job Overview
We are looking for a dedicated and guest-focused **Team Leader - Concierge** to join the Front Office team at **Jumeirah Al Qasr**, part of the renowned Madinat Jumeirah resort in Dubai, UAE. This role is vital in ensuring the smooth and efficient delivery of concierge services, enhancing the guest journey, and creating unforgettable luxury experiences.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Team Leader - Concierge, you will supervise daily concierge operations, lead a multicultural team, and collaborate closely with Front Office, Transport, and Guest Relations departments to deliver personalized and seamless guest experiences. Your knowledge of local attractions, event coordination, and commitment to guest satisfaction will contribute to the exceptional service standards Jumeirah is known for.
Key Responsibilities
* Oversee concierge desk operations, ensuring all guest requests are handled promptly and professionally
* Conduct daily shift briefings to inform team of arrivals, VIPs, special requests, and events
* Support and train concierge staff, enhancing team engagement and performance
* Liaise with external service providers for bookings, transport, tours, and other guest needs
* Resolve guest complaints effectively and escalate complex issues when required
* Maintain accurate records of guest interactions, requests, and feedback
* Ensure team compliance with Jumeirah service standards and safety protocols
Governance & Standards
* Uphold the values of integrity, discretion, and respect in all guest interactions
* Maintain up-to-date property knowledge and local event awareness to provide accurate recommendations
* Ensure data is managed in line with Jumeirah Group’s guest privacy policies
Job Requirements
* 1–2 years of experience in a similar concierge or guest service role at a luxury 5-star hotel
* Experience in Dubai or the UAE preferred but not mandatory
* Proficient in English; knowledge of Russian, German, or other European languages is an advantage
* Familiarity with Opera PMS (Cloud), HotSoS, Sevenrooms, and Microsoft Office tools
* Strong problem-solving and interpersonal communication skills
* Comfortable working in a high-paced, multicultural environment
What We Offer
* Competitive tax-free monthly salary paid in AED
* Fully furnished accommodation and transportation
* Discounted F&B and spa benefits across Jumeirah properties
* Annual flight allowance to home country
* Premium healthcare coverage and life insurance
* Functional incentives, development training, and career advancement
About the Company
**Jumeirah Al Qasr**, part of the prestigious **Madinat Jumeirah** complex, exemplifies Arabian luxury with its palatial architecture, serene waterways, and refined guest services. As part of **Jumeirah Group**, a Dubai Holding company, Al Qasr offers professionals a rewarding hospitality career in one of the region’s most admired luxury destinations. Whether serving high-profile guests or managing exclusive events, team members at Al Qasr are empowered to make every guest experience exceptional.
Job Overview
We are looking for a dedicated and guest-focused **Team Leader - Concierge** to join the Front Office team at **Jumeirah Al Qasr**, part of the renowned Madinat Jumeirah resort in Dubai, UAE. This role is vital in ensuring the smooth and efficient delivery of concierge services, enhancing the guest journey, and creating unforgettable luxury experiences.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Team Leader - Concierge, you will supervise daily concierge operations, lead a multicultural team, and collaborate closely with Front Office, Transport, and Guest Relations departments to deliver personalized and seamless guest experiences. Your knowledge of local attractions, event coordination, and commitment to guest satisfaction will contribute to the exceptional service standards Jumeirah is known for.
Key Responsibilities
* Oversee concierge desk operations, ensuring all guest requests are handled promptly and professionally
* Conduct daily shift briefings to inform team of arrivals, VIPs, special requests, and events
* Support and train concierge staff, enhancing team engagement and performance
* Liaise with external service providers for bookings, transport, tours, and other guest needs
* Resolve guest complaints effectively and escalate complex issues when required
* Maintain accurate records of guest interactions, requests, and feedback
* Ensure team compliance with Jumeirah service standards and safety protocols
Governance & Standards
* Uphold the values of integrity, discretion, and respect in all guest interactions
* Maintain up-to-date property knowledge and local event awareness to provide accurate recommendations
* Ensure data is managed in line with Jumeirah Group’s guest privacy policies
Job Requirements
* 1–2 years of experience in a similar concierge or guest service role at a luxury 5-star hotel
* Experience in Dubai or the UAE preferred but not mandatory
* Proficient in English; knowledge of Russian, German, or other European languages is an advantage
* Familiarity with Opera PMS (Cloud), HotSoS, Sevenrooms, and Microsoft Office tools
* Strong problem-solving and interpersonal communication skills
* Comfortable working in a high-paced, multicultural environment
What We Offer
* Competitive tax-free monthly salary paid in AED
* Fully furnished accommodation and transportation
* Discounted F&B and spa benefits across Jumeirah properties
* Annual flight allowance to home country
* Premium healthcare coverage and life insurance
* Functional incentives, development training, and career advancement
About the Company
**Jumeirah Al Qasr**, part of the prestigious **Madinat Jumeirah** complex, exemplifies Arabian luxury with its palatial architecture, serene waterways, and refined guest services. As part of **Jumeirah Group**, a Dubai Holding company, Al Qasr offers professionals a rewarding hospitality career in one of the region’s most admired luxury destinations. Whether serving high-profile guests or managing exclusive events, team members at Al Qasr are empowered to make every guest experience exceptional.
