About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands....

Team Leader - Front Office Operations Dubai

Job Overview
Jumeirah Al Qasr is seeking a dedicated Team Leader to join its Front Office team in Dubai. This is an ideal opportunity for experienced hospitality professionals who thrive in guest-facing roles and excel in delivering seamless five-star service within a dynamic luxury environment.

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Front Office Team Leader at Jumeirah Al Qasr, you will oversee the smooth operation of guest services and ensure the highest standards of hospitality. You will support the front office team in creating an exceptional first impression, handling inquiries and issues professionally, and maintaining operational efficiency across all guest-facing touchpoints.

Key Responsibilities

* Lead and coordinate daily front desk operations, ensuring smooth check-in/check-out processes
* Conduct shift briefings to communicate key updates, occupancy levels, and guest notes
* Respond to guest requests and complaints in a prompt, courteous, and effective manner
* Maintain accurate records, reports, and shift logs for operational continuity
* Support junior colleagues by providing guidance, coaching, and feedback
* Enforce compliance with company SOPs, safety procedures, and data privacy guidelines
* Foster a welcoming and professional environment at all times

Job Requirements

* 1–2 years of supervisory experience in front office operations within a 5-star hotel
* Strong command of English; Russian or another European language is a plus
* Proficiency with Opera PMS (Cloud) and Microsoft Office tools
* Ability to work under pressure in a high-volume, guest-centric environment
* Strong interpersonal skills and attention to detail
* Cultural sensitivity and ability to work with a multinational team

What We Offer

* Competitive tax-free salary in AED
* Free shared accommodation and meals
* Annual flight allowance and visa sponsorship
* Health and life insurance, including dental cover
* Exclusive staff discounts on hotel stays, restaurants, and wellness services
* Career advancement within one of the UAE\'s most prestigious hospitality brands

About the Company
Jumeirah Group, part of Dubai Holding, operates a globally recognized portfolio of luxury hotels and resorts. Jumeirah Al Qasr, located in the heart of Madinat Jumeirah, blends traditional Arabian aesthetics with contemporary opulence. As a Front Office Team Leader, you will be at the forefront of delivering exceptional guest experiences at one of Dubai’s most iconic beachfront destinations.

Job Title Team Leader - Front Office Operations Dubai Job Description Team Leader - Front Office Operations Dubai Job Overview Jumeirah Al Qasr is seeking a dedicated Team Leader to join its Front Office team in Dubai. This is an ideal opportunity for experienced hospitality professionals who thrive in guest-facing roles and excel in delivering seamless five-star service within a dynamic luxury environment. Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Front Desk / Reception Salary: 6000-8000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Front Office Team Leader at Jumeirah Al Qasr, you will oversee the smooth operation of guest services and ensure the highest standards of hospitality. You will support the front office team in creating an exceptional first impression, handling inquiries and issues professionally, and maintaining operational efficiency across all guest-facing touchpoints. Key Responsibilities * Lead and coordinate daily front desk operations, ensuring smooth check-in/check-out processes * Conduct shift briefings to communicate key updates, occupancy levels, and guest notes * Respond to guest requests and complaints in a prompt, courteous, and effective manner * Maintain accurate records, reports, and shift logs for operational continuity * Support junior colleagues by providing guidance, coaching, and feedback * Enforce compliance with company SOPs, safety procedures, and data privacy guidelines * Foster a welcoming and professional environment at all times Job Requirements * 1–2 years of supervisory experience in front office operations within a 5-star hotel * Strong command of English; Russian or another European language is a plus * Proficiency with Opera PMS (Cloud) and Microsoft Office tools * Ability to work under pressure in a high-volume, guest-centric environment * Strong interpersonal skills and attention to detail * Cultural sensitivity and ability to work with a multinational team What We Offer * Competitive tax-free salary in AED * Free shared accommodation and meals * Annual flight allowance and visa sponsorship * Health and life insurance, including dental cover * Exclusive staff discounts on hotel stays, restaurants, and wellness services * Career advancement within one of the UAE\'s most prestigious hospitality brands About the Company Jumeirah Group, part of Dubai Holding, operates a globally recognized portfolio of luxury hotels and resorts. Jumeirah Al Qasr, located in the heart of Madinat Jumeirah, blends traditional Arabian aesthetics with contemporary opulence. As a Front Office Team Leader, you will be at the forefront of delivering exceptional guest experiences at one of Dubai’s most iconic beachfront destinations. Post Details

Job Start Date Salary from 6000.00 Salary to 8000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Front Desk-Reception Employers Details Company Jumeirah Group Contact Person Chief Human Resources Officer Designation HRM Telephone +971 4 366 5000 Email jbhtalentjumeirah.com