Team Leader - Imperial Services
Posted date [2026-08-04]
(ID: 49065)
 |
Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Team Leader - Imperial ServicesJob Snapshot
Role: Team Leader - Imperial Services
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services-Concierge
Experience: Minimum 2 years
Job Type: Full-time
Position Overview
The Team Leader - Imperial Services position in Dubai, United Arab Emirates, is a supervisory guest-service opportunity within the Hospitality industry. Atlantis The Palm seeks a versatile professional to coordinate daily Front Office and food and beverage activities, support service colleagues, and maintain a smooth luxury experience for Royal Club guests.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: AED 6000-9000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Reporting to the Assistant Manager, the Team Leader supports the daily operation of Imperial Services and assigned Royal Club areas. The position connects
Front Office, Housekeeping, Call Center, and food and beverage teams while ensuring that colleagues provide courteous, professional, flexible, and efficient service.
Key Responsibilities
* Coordinate day-to-day Front Office activities within Imperial Services.
* Support food and beverage operations in assigned guest areas.
* Guide colleagues during shifts and help maintain service consistency.
* Monitor guest arrivals, departures, requests, and operational priorities.
* Communicate room and guest requirements clearly to Housekeeping.
* Coordinate with the Call Center to ensure requests are recorded and completed.
* Maintain close communication with supporting operational departments.
* Respond to guest enquiries and assist with personalized service needs.
* Follow up on outstanding requests to prevent delays.
* Resolve routine service concerns and escalate significant matters to the Assistant Manager.
* Ensure Royal Club guests receive professional, attentive, and timely assistance.
* Maintain presentation and operating standards in the assigned work area.
* Support shift briefings and communicate relevant guest information to colleagues.
* Help manage busy periods by allocating immediate operational priorities.
* Promote teamwork across Front Office, Housekeeping, Call Center, and dining operations.
* Monitor compliance with resort procedures and luxury-service standards.
* Contribute to departmental objectives and the wider business strategy.
* Provide a smooth operational handover between shifts.
Ideal Profile
* Bachelor\'s degree in Hospitality Management or a related discipline is preferred.
* Minimum 2 years of experience in a comparable position within a luxury property.
* Housekeeping experience or strong familiarity with housekeeping operations.
* Practical exposure to Front Office and food and beverage service.
* Able to guide colleagues and coordinate activities during demanding shifts.
* Confident communicating with guests, employees, supervisors, and managers.
* Comfortable working in a fast-paced, multicultural resort environment.
* Creative and resourceful when handling service challenges.
* Able to maintain high standards while managing competing priorities.
* Flexible, service-oriented, and professionally presented.
* Capable of supporting departmental plans and broader business objectives.
* Available for rotating shifts, weekends, evenings, and public holidays.
Skills Set
* Luxury guest services
* Front Office operations
* Royal Club service
* Food and beverage coordination
* Housekeeping coordination
* Call Center communication
* Shift leadership
* Guest-request management
* Service recovery
* Interdepartmental coordination
* Operational handovers
* Team guidance
* Quality monitoring
* Guest communication
* Problem-solving
* Priority management
* Hospitality standards
* Multitasking
Why Join Us
The position offers a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and discounted rates at Kerzner properties worldwide. Atlantis also supports long-term development through international training, internal progression, career mobility, and colleague wellness initiatives.
About the Company
Atlantis The Palm is an internationally recognized luxury resort on Dubai\'s Palm Jumeirah and part of Kerzner International. Its 1544 rooms and suites are complemented by renowned dining venues, aquatic entertainment, marine attractions, and personalized resort services. A diverse workforce of more than 6000 colleagues from 129 nationalities supports the property\'s guest experiences and extensive daily operations.
Key Responsibilities
* Coordinate day-to-day Front Office activities within Imperial Services.
* Support food and beverage operations in assigned guest areas.
* Guide colleagues during shifts and help maintain service consistency.
* Monitor guest arrivals, departures, requests, and operational priorities.
* Communicate room and guest requirements clearly to Housekeeping.
* Coordinate with the Call Center to ensure requests are recorded and completed.
* Maintain close communication with supporting operational departments.
* Respond to guest enquiries and assist with personalized service needs.
* Follow up on outstanding requests to prevent delays.
* Resolve routine service concerns and escalate significant matters to the Assistant Manager.
* Ensure Royal Club guests receive professional, attentive, and timely assistance.
* Maintain presentation and operating standards in the assigned work area.
* Support shift briefings and communicate relevant guest information to colleagues.
* Help manage busy periods by allocating immediate operational priorities.
* Promote teamwork across Front Office, Housekeeping, Call Center, and dining operations.
* Monitor compliance with resort procedures and luxury-service standards.
* Contribute to departmental objectives and the wider business strategy.
* Provide a smooth operational handover between shifts.
Ideal Profile
* Bachelor\'s degree in Hospitality Management or a related discipline is preferred.
* Minimum 2 years of experience in a comparable position within a luxury property.
* Housekeeping experience or strong familiarity with housekeeping operations.
* Practical exposure to Front Office and food and beverage service.
* Able to guide colleagues and coordinate activities during demanding shifts.
* Confident communicating with guests, employees, supervisors, and managers.
* Comfortable working in a fast-paced, multicultural resort environment.
* Creative and resourceful when handling service challenges.
* Able to maintain high standards while managing competing priorities.
* Flexible, service-oriented, and professionally presented.
* Capable of supporting departmental plans and broader business objectives.
* Available for rotating shifts, weekends, evenings, and public holidays.
Skills Set
* Luxury guest services
* Front Office operations
* Royal Club service
* Food and beverage coordination
* Housekeeping coordination
* Call Center communication
* Shift leadership
* Guest-request management
* Service recovery
* Interdepartmental coordination
* Operational handovers
* Team guidance
* Quality monitoring
* Guest communication
* Problem-solving
* Priority management
* Hospitality standards
* Multitasking
Why Join Us
The position offers a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and discounted rates at Kerzner properties worldwide. Atlantis also supports long-term development through international training, internal progression, career mobility, and colleague wellness initiatives.
About the Company
Atlantis The Palm is an internationally recognized luxury resort on Dubai\'s Palm Jumeirah and part of Kerzner International. Its 1544 rooms and suites are complemented by renowned dining venues, aquatic entertainment, marine attractions, and personalized resort services. A diverse workforce of more than 6000 colleagues from 129 nationalities supports the property\'s guest experiences and extensive daily operations.
